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- 1. Multiple Choice
In particular, three types of conflict are common in organizations. They are ___________, __________ and ___________ conflict.
relationship - task - step
task - organisational - process
task - relationship - process
relationship - organisational - functional
- 2. Multiple Choice
Which of the following is the correct order of the negotiation process?
(1) definition of ground rules, (2) preparation and planning, (3) clarification and justification, (4) bargaining and problem solving, and (5) closure and implementation
(1)preparation and planning, (2) definition of ground rules, (3) clarification and justification, (4) bargaining and problem solving, and (5) closure and implementation
(1) preparation and planning, (2) definition of ground rules, (3) bargaining and problem solving, (4) clarification and justification, and (5) closure and implementation
(1) definition of ground rules, (2) preparation and planning, (3) bargaining and problem solving, (4) Not this answer (5) closure and implementation
- 3. Multiple Choice
You and your neighbour have been in conflict over a broken fence. Your neighbour thinks you should pay for fixing it because it is on your property, but you think the neighbour should pay for the repair because his dog was the one who damaged it. You and your neighbour have had a good relationship for years and you would both like to resolve this in a way that hurts your relationship the least. The BEST third-party that could participate in this negotiation process is ___________.
a facilitator
a mediator
none of the above
all of the above
- 4. Multiple Choice
Integrative negotiations implies a "win-win" situation and involves compromise and cooperation to create value and invest in long-term relationships.
True
False
- 5. Multiple Choice
A discussion to reach a solution to a conflict is called as _________.
compromise
walk away
collaboration
negotiation
- 6. Multiple Choice
Which one of the following is the traditional view of conflict?
Conflict is inevitable outcome in a group
Conflict is necessary for a group
Conflict must be avoided
Conflict is natural to each group
- 7. Multiple Choice
Conflict that hinders group performance is ___ conflict.
task
process
functional
dysfunctional
- 8. Multiple Choice
A desire to satisfy one’s interests, regardless of the impact on the other party to the conflict.
Collaborating
Avoiding
Competing
Accommodating
- 9. Multiple Choice
The desire to withdraw from or suppress a conflict.
Accommodating
Collaborating
Avoiding
Competing
- 10. Multiple Choice
The willingness of one party in a conflict to place the opponent’s interests above his or her own.
Collaborating
Compromising
Avoiding
Accommodating
- 11. Multiple Choice
In ____, every negotiator focuses on meeting his personal interests, regardless of the loss the others may have to face.
bargaining negotiation
distributive negotiation
integrative negotiation
compromising negotiation
- 12. Multiple Choice
Which one of the following is the characteristic of accommodation, conflict handling styles.
I let you win and enhance relationship
I gain, you gain and enhance relationship
I gain and ignore relationship
No one gain anything
- 13. Multiple Choice
Which of the following is a positive result of conflict?
Improved problem- solving skills
Stress
Damaged Relationships
Violence
- 14. Multiple Choice
What is "Conflict"?
a disagreement between 2 or more people
trying to hurt someone
- 15. Multiple Choice
Conflicts ALWAYS lead to violence.
True
False
- 16. Multiple ChoiceWhat is one of the ways to resolve conflict ?FightingScreamingArguingNegotiation
- 17. Multiple ChoiceWhich of the following statements is likely to be used in the avoidance conflict management style?"This is your problem, not mine.""Whatever you decide works for me.""I don't want to talk about it.""I can help you on this issue."
- 18. Multiple Choice
The three loci of conflict are?
Dyadic, intergroup and intragroup
Self, intergroup and intragroup
Intergroup, self and dyadic
intragroup, dyadic and self.
- 19. Multiple Choice
Which of the following is not a step in conflict process?
Inputs
Potential opposition or incompatibility
Behaviour
Cognition and personalisation
Intentions
- 20. Multiple Choice
Distributive bargaining is:
negotiation that seeks to divide up a fixed amount of resources so that there is win–win situation.
negotiation that seeks one or more settlements that can create a win–win solution.
negotiation that seeks to divide up a fixed amount of resources; a win–lose situation
negotiation that seeks create a win–win solution.
- 21. Multiple Choice
An arbitrator is:
A neutral third party who facilitates a negotiated solution by using reasoning, persuasion and suggestions for alternatives
A third party to a negotiation who has the authority to dictate an agreement
A trusted third party who provides an informal communication link between the negotiator and the opponent.
A trusted third party who deals or bargains with another or others, as in the preparation of a contract or in preliminaries to a business deal.
- 22. Multiple Choice
Interactionist view of conflict belief that conflict ___.
is causes by lack of openness
must be avoided
is harmful and inevitable in a group
is a positive force in a group
- 23. Multiple Choice
Conflict that hinders group performance is ___ conflict.
task
process
functional
dysfunctional
- 24. Multiple Choice
Conflict over content and goals of the work is ____.
task conflict
process conflict
relationship conflict
mind conflict
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