20 questions
Three countries that played an important role in the early days of the hospitality industry are the United States, Egypt, and Greece
true
false
stagecoach routes led to the development of inns for eating while the horses were exchanged
true
false
the first hotel built in the world was in rome
true
false
grand hotels offer fewer features than other hotels
true
false
motels are a contribution to the hospitality industry made by the united states
true
false
hospitality choices declined with the introduction of jet airline service
true
false
one of the challenges of the hospitality industry today is to deliver consistent service
true
false
the americans with disabilities act requires that public buildings be accessible by a person with a disability
true
false
unstable political conditions have little or no affect on the hospitality industry
true
false
trends help hospitality managers decide which services to offer
true
false
the number of people in a subgroup is known as a social trend
true
false
around 2700 B.C., the egyptians developed the following two hospitality offerings:
cruises and souvenirs
taverns and restaurants
international language and common currency
stagecoach inns and hotels
which of the following are contributions of the US to the hospitality industry?
souvenirs, hotels and grand hotels, motels, and cruises
motels, places of worship to offer food and resting places for travelers, and good roads for traveling
cruise, souvenirs, english as an international language, motels, and fast-food businesses
grand hotels, motels, restaurant chains, fast-food businesses, and franchises
changes in the hospitality industry developed along with changes in
lodging properties
modes of transportation
fast-food business
tourist attractions
all of the following are programs that help hospitality businesses support their employees EXCEPT
assistance in learning english
inflexible schedules
accessibility for employees with disabilities
transportation to and from work
each of the following is a way hospitality businesses meet the needs of travelers with special needs EXCEPT
providing a special diet for guests with diabetes
using problem-solving and communication skills to meet guest needs
offering limited safety procedures for children traveling alone
providing ramps, automatic doors, and special bathroom facilities for people using wheelchairs
which of the following factors affect the hosp. ind. and are not under a manager's control?
sanitation issues
globalization
employee training
employee scheduling
an example of a demographic trend is
changing attitudes toward gaming
changes in family structure
increasing impulse buying
increasing numbers of adults over age 65
example of social trend
changing family structures
increasing impulse buying
increasing numbers of young people ages 18 to 24
using the internet and other technology
example of a lifestyle trend
aging of the population
changing attitudes toward gaming
increasing concern about health issues, such as diabetes and exercise
increasing need for technology in the workplace