You just added a second memory module to a laptop. However, after rebooting the system, the OS reports the same amount of memory as before. What should you do next?

A user doesn't see anything on his laptop's screen. He tries to use AC Power and thinks that the laptop is not receiving any. Which of the following are two possible reasons for this? (Select the two best answers.)

One of your customers reports that she walked away from her laptop for 30 minutes. When she returned, the display was very dim. She increased the brightness setting and moved the mouse but to no effect. What should you do first?

Which are the most common laptop hard drive form factors? (Select two)

You are helping a customer with a laptop issue. The customer said that two days ago the laptop was accidently dropped while it was charging. You observe that the laptop will not turn on and that it is connected to the correct power adapter. Which of the following is the most likely cause?

Which kind of video technology do most laptop LCDs use?

Which of the following uses an organic compound that emits light?

Which of the following are two possible reasons why a laptop's LCD suddenly went blank with no user intervention? (Select the two best answers.)

Which of the following allows us to access a WLAN?

Which of the following keys should you press to enable a secondary display on a laptop? (Select the two best answers)

When a user types, a laptop's screen displays letters and numbers instead of only letters. What should you first check?

You are required to install an anti-theft solution for a customer's laptop. Which of the following should you perform?

You are helping a project manager with a presentation using a laptop which feeds video to a projector. During your tests, the projector's image begins to flicker. The laptop's display does not have any problems. you attempt to change the resolution on the laptop, but the issue continues. Which of the following should you do next?