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What kinds of hard drives are used by laptops? (select all that apply)
What is the module format for a stick of SODIMM DDR4 RAM?
200 - pin
204 - pin
260 - pin
Which of the following are ways that a laptop can communicate with other computers? (Select all that apply)
You just added a second memory module to a laptop. However, after rebooting the system, the OS reports the same amount of memory as before. What should you do next?
Replace both memory modules
Run Windows Update
Replace the motherboard
Reseat the laptop memory
Which of the following are possible reasons that a laptop's keyboard might fail completely? (Select the two best answers.)
A key is stuck
A ribbon cable is disconnected
The user spilled coffee on the laptop
The keyboard was disabled in the Device Manager
A user doesn't see anything on his laptop's screen. He tries to use AC Power and thinks that the laptop is not receiving any. Which of the following are two possible reasons for this? (Select the two best answers.)
He is using an incorrect AC adapter
The AC adapter is not connected to the laptop
Windows won't boot
The battery is dead.
One of your customers reports that she walked away from her laptop for 30 minutes. When she returned, the display was very dim. She increased the brightness setting and moved the mouse but to no effect. What should you do first?
Replace the LCD screen.
Check the operating system for corruption
Connect an external monitor to verify that the video card works.
Check whether the laptop is now on battery power.
Which are the most common laptop hard drive form factors? (Select two)
You are helping a customer with a laptop issue. The customer said that two days ago the laptop was accidently dropped while it was charging. You observe that the laptop will not turn on and that it is connected to the correct power adapter. Which of the following is the most likely cause?
The power adapter
The Hard Drive
The DC Jack
Which kind of video technology do most laptop LCDs use?
TFT active matrix
Which of the following uses an organic compound that emits light?
TFT active Matrix
Which of the following are two possible reasons why a laptop's LCD suddenly went blank with no user intervention? (Select the two best answers.)
Incorrect resolution setting
Which of the following allows us to access a WLAN?
Which of the following keys should you press to enable a secondary display on a laptop? (Select the two best answers)
Caps Lock Key
Num Lock Key
Special function Key
When a user types, a laptop's screen displays letters and numbers instead of only letters. What should you first check?
LCD cutoff switch
Num Lock Key
Scroll Lock Key
You are required to install an anti-theft solution for a customer's laptop. Which of the following should you perform?
Install a docking station
Install a cables lock
Configure a password in the BIOS/UEFI
Use a port replicator.
You are helping a project manager with a presentation using a laptop which feeds video to a projector. During your tests, the projector's image begins to flicker. The laptop's display does not have any problems. you attempt to change the resolution on the laptop, but the issue continues. Which of the following should you do next?
Change the projector settings
Check the connectivity of the video cable
Change the aspect ratio of the laptop
Check the connectivity of the power cable