Have an account?
The purpose and goal of selling is to help customers make ________ buying decisions.
How many steps are there in the selling process?
Determining the needs of the customer is when you are:
putting them in a category
learning what the customer is looking for
Educating the customer about the features and benefits is:
showing off your knowledge
determining needs of the customer
presenting the value
none of the above
What step is missing?
Relaxing the customer
Understanding what they want
"Good morning, welcome to Target". What type of sales approach is this?
One of the purposes of establishing a relationship with a customer in the beginning of the selling process is to
put the customer on guard.
make a single sale.
gain the customer's confidence.
A PUSH method of selling requires visits, phone calls or e-mails
In the selling process the possibility of a future customer is known as _____
A basic strategy of the "Building Relationship" step of selling?
The greeting approach
Presenting the product
______________ is when the customer may begin to push you away
This is the final step in the selling process and it involve developing a relationship with the customer
In this step the focus is getting the commitment from the customer to purchase the product.
identify the need
Learn to ask and listen to customers' situations and needs during the sales process
When explaining the benefits and features of the product to customers, you are
When using the PULL method of selling you are
Sales people are often rejected and many work alone
The definition of selling is different to everybody but a successful sale would include which of the following characteristics
Showing off your knowledge
Listening to the customer's needs
A potential customer is considered a _____
Smiling, eye contact are most important in which step?
When a salesperson offer a solution to a customer need they are_____
closing the sale
making a connection
Revenue and Income are similar terms
Step 5 of the selling process/cycle is about
evaluate -follow up
take your profits