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- 1. Multiple Choice
'A product' is described as ...
a thing produced by labour or effort.
a system that provides the public with something it needs.
the work or the quality of work done by somebody when servicing a customer.
- 2. Multiple Choice
Which of the following does NOT define 'a service'?
A system that provides the public with something it needs.
A thing produced by labour or effort.
The work or the quality of work done by somebody when servicing a customer.
- 3. Multiple Choice
Which of the following is considered as 'a product'?
A beauty parlour
A barbershop
A smartphone
- 4. Multiple Choice
Which of the following is considered as 'a service'?
A fast food chain
A farmers' market
An electrical appliance store
- 5. Multiple Choice
An electrical kettle is classified as ....
a type of food
a kitchen appliance
a type of hand tool
- 6. Multiple Choice
A hotel room is classified as ...
a type of food
a personal space
a type of accommodation
- 7. Multiple Choice
A feature of a product or service can be defined as ...
a common quality that something has.
a special activity that something can do
something important, special or interesting that it has
- 8. Multiple Choice
A function of a product or service refers to ...
a common quality that something has.
a special activity that something can do
something important, special or interesting that it has
- 9. Multiple Choice
A characteristic of a product or service is described as ...
a common quality that something has.
a special activity that something can do
something important, special or interesting that it has
- 10. Multiple Choice
Which of the following describes a characteristic?
This smartphone is a bit bulky.
This smartphone has big memory space.
This smartphone is available in three colours.
- 11. Multiple Choice
Which of the following describes a function?
This smartphone is sold at RM 2500 per unit.
This smartphone can be used to make video calls.
This smartphone has the best safety feature.
- 12. Multiple Choice
Which of the following describes a feature?
This smartphone can only be purchased from their online store.
This smartphone is one of the lightest smartphone in the market.
This smartphone comes in three storage sizes; 32GB, 128GB and 256GB.
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