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12 questions
a practice in which employers work with employees to facilitate higher levels of performance
Employee Wants
Knowledge-based Coaching
Coaching
Skill Variation
an individual’s willingness to complete a task; a feeling of interest or enthusiasm which makes an individual want to fulfill a duty
Employee Needs
Jobs
Task Significance
Motivation
relies heavily on facts, processes and experience to direct an individual’s or group’s performance; involves the “coach” giving employees all the knowledge, insight and skills which will help them accomplish their task
Knowledge-based Coaching
Autonomy
Skill Variation
Task Identification
recognizes the responsibility and the answers to an individual’s performance problems reside in the employee and not outside the employee; involves the employee determining the appropriate process to be completed and then carrying out the process to accomplish the task
Task Significance
Motivation
Facilitative Coaching
Task Identification
physiological or psychological deficiencies which make certain outcomes seem attractive
Skill Variation
Employee Needs
Motivation
Employee Wants
the desires an employee has for something; include the cravings an employee has for a particular feeling
Facilitative Coaching
Task Identification
Feedback
Employee Wants
must be structured to best utilize the strengths and skills of individual employees; must consist of skill variation, task identification, task significance, autonomy and feedback
Motivation
Jobs
Coaching
Task Significance
the assortment of different activities associated with a particular job; allows the worker to use a number of skills and talents while completing a task
Employee Needs
Motivation
Knowledge-based Coaching
Skill Variation
the recognition of the job which is completed; involves defining the needs and processes associated with an assignment
Task Identification
Skill Variation
Jobs
Employee Wants
the degree to which the job affects other individuals or the company; allows the employee to understand the importance of the job they are completing
Autonomy
Task Significance
Feedback
Facilitative Coaching
the amount of freedom or independence and discretion an individual has in scheduling and determining the procedures to be carried out in a job
Feedback
Motivation
Autonomy
Coaching
the formal or informal assessment associated with the completion of a task
Facilitative Coaching
Skill Variation
Jobs
Feedback
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