When Lauren reads an article for class, she highlights the things she wants to remember, underlines important information, and writes down questions she has about the text. She's practicing __________ reading

Roberto has just finished giving a presentation about global warming. An obviously irritated audience member stands and says that there is no evidence to prove global warming exists. Roberto calmly reads results from three scientific reports on its existence. Roberto's response is an example of

Gabriele is giving a persuasive presentation on the humane treatment of livestock. Which of the following should she do to conclude her talk in a persuasive way:

While reading the first draft of her report, Rachel changes some of the words and shortens some of the sentences to improve the clarity and conciseness of the document. What step in the writing process is Rachel performing?

How can you make sure that none of your social media platforms are neglected?

The use of email may put a business at more risk than memos or letters stored as paper records because

XRT Corporation's human resources manager sends a memo to all employees that describes some general changes that will affect their health insurance next year. This is an example of __________ communication

Which of the following is a common source of complaints about personnel:

A passenger is upset with Petra, a flight attendant, because the plane has not taken off and he is worried about being late for an important meeting. Before responding, Petra takes a deep breath, listens to his complaint, and apologizes. Petra is

Which of the following is an example of a customer service situation related to fraud:

To reinforce the company's customer-friendly image, managers should consistently

A meal ordered at a restaurant is a __________, whereas the presentation of the meal is a __________.

Esteban greets guests by name, makes eye contact, and smiles warmly as they pass. Esteban is demonstrating service that is

Lucia's Bistro is struggling to keep up with the dinner rush. The managers decide to offer half-off appetizers from 3-5 p.m. as a way to

Businesses usually process customer payments by recording the amount of cash receipts and reducing the amount of

The Loft Villa resort received a positive review on social media from a customer. What should the resort do to enhance the customer's experience further?

Although there are many grocery stores near her, Sara always shops at a particular one. This is because the baggers at her preferred store help the customers carry groceries out to their cars. By offering to help customers carry their groceries, the store is increasing __________ utility.

A music streaming service has two versions: one with advertisements and one without advertisements for a monthly fee. What business model does this describe?

Which of the following situations would most likely indicate the need to adapt to changes in the business environment:

By counting the number of gifts wrapped at the gift-wrapping booth in a local mall, you are determining

When our nation enjoys economic growth, what usually happens to domestic economic problems?

A nation's currency exchange rate is likely to increase when

The most common form of corruption affecting international trade is

Andrew is preparing to go on an international business trip. Which of the following items would he most likely need to bring with him on his trip:

Jack is the tour-guide training manager at Fort Niagara, a landmark in the United States near the Canadian border. To train the tour guides effectively, Jack needs to

Which of the following situations demonstrates accountability:

What is the first step in accepting responsibility for a mistake that you made at work?

Hannah likes hanging out with her friend Tyler because Tyler is kind, considerate, friendly, and positive. In fact, when Hannah is around Tyler she feels more positive, too. Which step in the process of maintaining a positive attitude does this illustrate?

What is an important thing to remember about change?

Which of the following is an example of a potentially unethical action associated with providing business information:

When a coworker is upset with you, you ask her/him to explain what's wrong instead of ignoring the problem. As a result, you're able to work through your problems. Which benefit of open and honest communication are you experiencing?

After you've successfully “sold” your idea to an audience, your next step is to

What is the first thing you need to do when you want to persuade others to take a certain course of action?

Which of the following is a benefit of determining your personal vision:

The staff at Twain Enterprises have little motivation and struggle to stay engaged in their work. Management consistently belittles employees, causing them to feel unimportant and disrespected. The culture at Twain Enterprises can be best described as

Whitley's ethical beliefs are the same whether she's at work, at school, or hanging out with her friends. Whitley follows

Jenna works long and irregular hours to accommodate her clients' schedules. What characteristic of a good entrepreneur is Jenna exhibiting?

Which of the following is an example of legal tender issued by the federal government:

Individuals often gain wealth from saving money in a retirement account because

Patrick wants to keep a certain amount of his money in a safe place in which he can earn interest on his savings, and also be able to withdraw his funds without experiencing sizable financial penalties. In what type of financial institution should Patrick consider placing his money?

Which of the following investments typically carries moderate risk:

A business's sales may be strong, but that doesn't mean it's making as much money as it would like. In this situation, managers may analyze financial information to determine how to

Which of the following is an example of a business using cash-control procedures:

Talia manages a business's accounts payable, accounts receivable, inventory, and cash. Talia is responsible for

Balancing the business's objective to make a profit with the interests of all the business's stakeholders is a primary consideration related to the business's

A coffee shop wants to appeal to young, technology-savvy consumers. To appeal to this demographic, the business should consider

Human resources management exists to make sure that every employee in the company is

Rita is upset with her employer because she always has to work during important holidays. This is an issue most likely associated with which type of workplace diversity?

Which of the following is a source of secondary data that Angela could use to obtain information about a competitor's promotional activities:

Which of the following is a website that is likely to provide statistical tourism information for a specific

destination:

Last year's quarterly sales for Mountain High Ski Resort were as follows: 1st Quarter: $652,276; 2nd Quarter: $947,550; 3rd Quarter: $423,835; 4th Quarter: $345,766. What does the data reveal about the resort's sales?

Employees can help their employers meet important deadlines by

What type of market segmentation would be appropriate to use when a hotel targets people who are traveling with their pets?

Which of the following types of information should a business keep on file indefinitely:

By maintaining information about a company's copyrights, patents, trademarks, and corporate history, the information management function helps

What component of a computer system is responsible for storing information needed by software applications that are currently in use?

Aaron is conducting an online search for an article entitled "How To Make Good Decisions as a Team." The author's name is Les McKeown. Which of the following queries will provide Aaron the fewest and most accurate results?

Alexa wants to create and post a basic web page for her food truck. The first step she should take is to choose

Which of these lodging services would most likely be automated using software:

One of the reasons why a chain of hotels might analyze and interpret the marketing information contained in databases is to

What data-mining technique uses "if-then" criteria to classify objects in a database?

Von is a very thorough record keeper. He always carefully files his company's bills, receipts, and cancelled checks because he knows that the company has a responsibility to prove the expenses it lists on its tax return. Von's company bears a

Trends indicate a rise in the number of people who like to bring their dogs with them on vacation. To accommodate this travel trend, there are an increasing number of

A benefit that online reservations systems have created for properties is the ability to

Discouragement of time theft is one reason a company may

Which of the following company guidelines is concerned with employee safety:

When proposing delegated tasks to her team, Becca asked for feedback so that she could

What do you do when you reach the ending point of a finished project?

What is the best way to get an accurate picture of what it will cost to do the project?

What is an important consideration for many large businesses when they are selecting vendors?

Elaine, a buyer for a large retail chain, needs to order paper. She chooses Sheets Paper Company because Sheets has the best prices and can ship the order tomorrow. This is an example of a __________ order.

Which of the following is an example of an intangible output:

Which of the following is a true statement regarding operating costs:

A hotel restaurant manager was reviewing an invoice from a food supplier and noticed that the hotel was charged for two cases of ketchup that the restaurant did not order nor receive. In this situation, the invoice helped the manager identify a(n)

Tanner is sending out an online customer satisfaction survey. What technique can he use to ensure he is protecting customer data?

If a motel experiences a fire, earthquake, or severe flood, the motel staff should

To reduce the risks of air-travel terrorism attacks, airports require passengers to

You start out college majoring in marketing, but you don't enjoy it. So you change your major to business. This is an example of a goal being

Employers expect their employees to show their dependability by

A job application usually requests information about employment history and may ask the applicant to explain why s/he

Which of the following best exemplifies an individual's career progression:

One of the services provided by some professional organizations in the travel and tourism industry is training that leads to obtaining

Sammy's Sandwiches wants to improve its market share. This is an example of a __________ goal.

Which of the following is a characteristic of the travel and tourism industry:

A station across the street is offering gasoline for five cents cheaper per gallon. The other stations in the area decide to lower their prices as well. This is an example of __________ pricing.

Shonda works at a hotel, and her boss expects her to book at least 10 rooms every day. What type of standard is this?

Mountain View Steakhouse goes above and beyond to create an excellent dining experience for each of its guests. The steakhouse trains its wait staff to be courteous, respectful, and attentive to customers. Based on this information, delivering outstanding customer service is most likely a __________ of the restaurant.

What characteristic of the hospitality and tourism product is described in the following scenario: If an airline sells 150 of 200 seats on an airplane, the airline cannot inventory the seats until the next flight and sell 250 seats.

Which of the following is a characteristic of product extensions in the hospitality and tourism industry:

When a business negotiates a contract that requires the vendor to arrange for transportation, the business is negotiating the

The communication of information about goods, services, images, and/or ideas defines

What step in the continuous improvement process will indicate if quality is increasing?

f an accounting firm deliberately conceals information about a client's financial status, the government may charge the business with

To celebrate the end of high school and the beginning of college, Frankie is planning to spend three months backpacking through Europe. Frankie wants to see a lot of sites and do a lot of things, but he doesn't have much cash to spend. Given his financial situation, what type of lodging property would you recommend to Frankie for his trip?

When processing a hotel reservation by telephone, it is most important to obtain information about the guest's

To manage potential business losses, the first step a company should take is to