2019 Final Review
5 days ago
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  • Question 1
    60 seconds
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    Q.

    What company is using a corporate strategy of differentiation?

    answer choices

    A company sells in volume and offers discounts to its best customers.

    The finished product is sold at a lower price than that of the competition.

    A company develops a product that is uniquely easy to use and charges a premium price.

    A company orders large quantities of parts to get the greatest discount.

  • Question 2
    60 seconds
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    Q.

    Which conditions encourage a higher retention rate for adult learners?

    answer choices

    Observing someone demonstrating a new skill

    Practicing what they have learned

    Reviewing and visualizing key concepts

    Listening to the experience of others

  • Question 3
    60 seconds
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    Q.

    A review of the organization’s cash flow statement shows that cash outflow has increased over the previous year. Which action should HR take in response to this metric?

    answer choices

    Reduce hiring levels immediately.

    Delay any resource-intensive projects.

    Plan for a reduction in force (RIF).

    Accelerate plans to purchase new equipment

  • Question 4
    60 seconds
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    Q.

    How can data analytics be used to improve employee recruitment and retention?

    answer choices

    Predicting employee preferences and aligning HR practices accordingly

    Communicating benefits of employment consistently

    Protecting employee data against internal and external security breaches

    Tracking and creating reports on compliance with procedures

  • Question 5
    60 seconds
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    Q.

    Which should be the first step in solving an organization's problems with a sharp increase in back orders of shipments?

    answer choices

    Developing a soft skills training program

    Institution a job rotation program

    Performing a process analysis

    Recruiting additional skilled employees

  • Question 6
    60 seconds
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    Q.

    After conducting a reference background check, HR discovers that a leading candidate misrepresented dates of previous employment both on the resume and the job application. What is the most probable outcome of learning this information?

    answer choices

    Check criminal records for felonies or misdemeanors.

    Conduct a credit history check with a consumer reporting agency.

    Ask for references about the employee's professionalism.

    Do not extend an offer of employment.

  • Question 7
    60 seconds
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    Q.

    An organization conducts a pay survey and finds that some of its key employees are underpaid. They want to raise the pay for these employees but are concerned about adding to their salary burden. Which of the following is their BEST option?

    answer choices

    Incentive pay

    Step-rate adjustments linked to performance

    Market-based increases

    Cost-of-living adjustments

  • Question 8
    180 seconds
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    Q.

    What should the HR consultant do to determine the true cause of the turnover as soon as possible?

    answer choices

    Continue discussions with the CFO.

    Privately speak to the family that owns the company.

    Talk with the executive staff.

    Further analyze exit interview information.

  • Question 9
    180 seconds
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    Q.

    What solution should the HR consultant suggest to improve training for new hires?

    answer choices

    Provide operations trailing on equipment to improve skills.

    Keep the same orientation program but assign a mentor for a new hire’s first two weeks on the job.

    Evaluate and enhance the company's orientation and onboarding program.

    Offer a management training program.

  • Question 10
    60 seconds
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    Q.

    What is the essential concept behind the stakeholder theory?

    answer choices

    An organization affects and is affected by complex interests.

    True value must be determined by the increase in a firm's net worth.

    Organizations must see employees as partners rather than foes.

    All stakeholders must receive value for a firm to be considered socially responsible.

  • Question 11
    60 seconds
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    Q.

    What action reflects the requirements of due process in a disciplinary process?

    answer choices

    Ensuring that disciplined employees have a chance to defend themselves

    Offering multiple chances for reforming problematic behaviors or performance

    Requiring formal legal review before action is taken

    Complying with union contract requirements for handling grievances

  • Question 12
    60 seconds
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    Q.

    What type of strike occurs without the approval of union leadership?

    answer choices

    Jurisdictional strikes

    Wildcat strikes

    Sympathy strikes

    Economic strikes

  • Question 13
    60 seconds
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    Q.

    A company is experiencing high turnover of female engineers. Which initiative should the company support in its effort to improve retention rates?

    answer choices

    Support an affinity group.

    Conduct a culture survey.

    Increase recruiting of female engineers.

    Increase compensation for female engineers.

  • Question 14
    60 seconds
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    Q.

    Which of the following is a compensable factor?

    answer choices

    Benefits

    Seniority

    Exempt Status

    Skills

  • Question 15
    60 seconds
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    Q.

    What is an example of implicit culture?

    answer choices

    Language

    Food

    Communication Styles

    Values

  • Question 16
    60 seconds
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    Q.

    How can an organization that is experiencing high turnover minimize the learning curve for new employees?

    answer choices

    Encourage networking with members of their respective professional organizations.

    Require new employees to interview coworkers and managers.

    Assign new employees to special project teams.

    Immediately provide appropriate access to the organization’s information library.

  • Question 17
    60 seconds
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    Q.

    Based on the upstream/downstream metaphor for resolving the standardization/localization dilemma, which of the following activities is more likely to be driven by the global corporation?

    answer choices

    Goal setting

    Appraisal methods

    Mentoring development programs

    Compensation and benefits

  • Question 18
    180 seconds
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    Q.

    Which is the best first step the VP of HR should take to address the differences in opinion and concerns on the salary increase budget?

    answer choices

    Conducting a quantitative analysis that would model risks, costs, and benefits in order to develop scenarios and a recommendation on the optimal solution

    Meeting with the global functional leaders and the country leaders to discuss each side’s point of view until a consensus is reached

    Recommending that, as a fair compromise for all stakeholders, the budget be 25%, which is midway between 18% and 30%

    Contacting the corporate attorney for an opinion on the unionization risk in this country if the budget is significantly lower than the rate of inflation

  • Question 19
    180 seconds
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    Q.

    Which is the best step that the VP of HR should take at this point in time?

    answer choices

    Sharing with the COO the analysis and recommendations to garner support before the rest of the leadership team hears them

    Meeting with all key stakeholders individually, in advance of a group meeting in order to socialize the recommendations and gather support

    Having the country HR director review and provide input on the recommendations before presenting them to the rest of the leadership team

    Implementing the best recommendation immediately before employees hear about the increases and begin the process of unionization

  • Question 20
    180 seconds
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    Q.

    Which action should the country HR director recommend country leaders take that would proactively support a union avoidance strategy?

    answer choices

    Instilling a culture of trust and teaming between employees and management

    Tracking employee engagement scores and looking for and addressing the issues as they arise

    Ensuring that managers are trained to implicitly communicate the negative impact of unions

    Conducting a communications campaign to remind employees of the growth-stifling impact of unions

  • Question 21
    60 seconds
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    Q.

    What policy encourages employees to speak to management first regarding suggestions, concerns, or complaints?

    answer choices

    Formal steps

    Open door

    Equal opportunity

    Free speech

  • Question 22
    60 seconds
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    Q.

    HR generalists, who may be located within divisions or other locales, implement policies, adapt them as needed, and interact with employees. Which type of HR structure is this?

    answer choices

    Dedicated

    Centralized

    Functional

    Decentralized

  • Question 23
    60 seconds
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    Q.

    An organizational effectiveness and development (OED) initiative focuses on several departments that are expanding or facing future challenges. What type of OED intervention is this?

    answer choices

    Individual

    Team

    Organizational

    Local

  • Question 24
    60 seconds
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    Q.

    An organization is in the process of updating its compensation system and has started the task of evaluating jobs and grouping those with similar duties together. Which documents would be most useful for this purpose?

    answer choices

    Questionnaires

    Job specifications

    Performance objectives

    Job descriptions

  • Question 25
    60 seconds
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    Q.

    Over five years, an employee has been promoted from Scientist I to Scientist III and then laterally moved to the operations department as Engineer III, a position more routine than previous jobs. The employee performed well in previous positions but is clearly performing poorly in the current one. What action should the employee's manager consider?

    answer choices

    Relocation

    Transfer

    Suspension

    Demotion

  • Question 26
    60 seconds
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    Q.

    A manager leaves an organization to follow a transferred spouse. Which recruiting practice would be readily accessible to current employees and help the employer pinpoint and identify qualified internal candidates for the open job?

    answer choices

    Job bidding

    Job posting

    Temporary agencies

    Interns

  • Question 27
    60 seconds
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    Q.

    A risk scorecard provides a weighted number for each event or threat and the probability of that threat occurring. Which other factors are needed to complete a threat ranking index?

    answer choices

    Risk level, impact, and the probability of event occurrence

    Risk category, classification, and reporting requirements

    Speed of onset, exiting mitigation , and severity of impact

    Known knowns, known unknowns, and unknown unknowns

  • Question 28
    60 seconds
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    Q.

    What is the best way to address a high volume of annual staffing fluctuations and the need to onboard new employees quickly?

    answer choices

    Seasonal workers

    Temp-to-hire programs

    Flextime scheduling

    Job sharing

  • Question 29
    60 seconds
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    Q.

    What is the dominant characteristic of a learning organization?

    answer choices

    Failures viewed as opportunities to make change

    Quick and effective benchmarking of performance against competitors

    Reliance on internal experience and institutional wisdom

    Importance of gathering and using feedback from stakeholders

  • Question 30
    60 seconds
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    Q.

    Senior management at a company has determined that it must speed up the production of its most popular product. Doing so will involve changing some of the company's production processes. Why should HR conduct employee focus groups before a project plan is finalized?

    answer choices

    To present management's case that there is a need for dramatic change

    To encourage employees to ask questions and express their reactions

    To influence those opposed to the tentative plan through peer pressure

    To present the plan orally before management communicates it in writing

  • Question 31
    60 seconds
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    Q.

    Which leader behavior illustrated the concept of social intelligence?

    answer choices

    Checking the group continually for visible signs of reactions

    Behaving the same way in meetings with senior management and staff

    Being honest and candid, even if it may offend some in the group

    Recognizing which individuals in the organization hold more influence

  • Question 32
    180 seconds
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    Q.

    Which of the following is the best move to socialize the eastern office into the new compensation program?

    answer choices

    Propose that the average compensation rate in the organization be the base line for the eastern office's new compensation rate.

    Suggest that upper management meet with the eastern office about the need to align their compensation with the centralized model.

    Research the maximum proportion of total salary that bonuses should account for by industry.

    Conduct a market analysis of compensation rates in the eastern region for comparison to the eastern office rate.

  • Question 33
    180 seconds
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    Q.

    What is the best way for the HR director to respond to other organizations poaching their employees?

    answer choices

    Execute on the company's vision to be an employer of choice by creating a document summarizing all of the benefits of working in the organization.

    Reevaluate contracts and discuss legal remedies with legal experts.

    Conduct a compensation analysis to benchmark against the market, implementing appropriate responses to further the company's mission to be an employer of choice (e.g., retention bonuses, adjustment to compensation policy).

    Hold a meeting with top-level executives to discuss the need to increase salaries to remain competitive.

  • Question 34
    180 seconds
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    Q.

    What is the best way to handle the confusion regarding changes to the compensation model?

    answer choices

    Create a presentation that can be used by HR managers across the organization to communicate changes in compensation and bonuses.

    Encourage senior leadership to make a public effort to promote the new compensation model.

    Meet with managers at all regional offices to develop a strategy to announce the new compensation model.

    Send a comprehensive e-mail to the staff about the new compensation model.

  • Question 35
    60 seconds
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    Q.

    As it relates to diversity and inclusion, what is the phenomenon of covering?

    answer choices

    Maintaining good documentation

    Keeping complaints confidential

    Promoting cultural inclusion

    Promoting cultural assimilation

  • Question 36
    60 seconds
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    Q.

    HR has analyzed the organization’s strategy and has identified that it can contribute by:

    -Developing alternative staffing strategies to provide more flexibility to meet shifts in production demands.

    -Providing easier access to HR services, including consultation with functional leaders.

    -Applying technology to increase efficiency and capture data.

    -Making sure that future leaders will be available across functions, throughout the organization.

    Which tool will help the HR leader with evaluating the effectiveness of these HR activities?

    answer choices

    Balanced scorecard

    SWOT analysis

    Workforce analysis

    Strategic assessment

  • Question 37
    60 seconds
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    Q.

    An organization plans to compete with highly trained employees with unique skill sets. What activities should be a primary HR focus?

    answer choices

    Recruiting and organizational effectiveness

    Performance management and training efforts

    Annual turnover and employee engagement

    Employee retention and succession planning

  • Question 38
    60 seconds
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    Q.

    Which of the following determines the relative worth of each job in an organization?

    answer choices

    Job specification

    Job study

    Job evaluation

    Job analysis

  • Question 39
    60 seconds
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    Q.

    How is sustainability viewed in the first stage of the corporate social responsibility (CSR) maturity curve?

    answer choices

    It is an issue of compliance and the cost of doing business.

    It provides a key strategic and competitive advantage.

    It is a source of improved organizational effectiveness.

    It is a way to transform the organization's culture.

  • Question 40
    60 seconds
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    Q.

    A retail chain’s business model requires the handling of cash and credit/debit cards by a large number ofcashiers who do not typically stay for long with the employer. What action reflects the appropriate priority for this risk?

    answer choices

    Build possible losses into profit margins.

    Monitor losses and credit issues quarterly.

    Raise cashier salaries.

    Implement immediate technical controls.

  • Question 41
    60 seconds
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    Q.

    What first step should HR take when assessing a recent trend that shows an increase in telecommuting in the industry?

    answer choices

    Determine the percentage of organizations that currently offer a telecommuting option.

    Develop a business case to support the option to telecommute and create a pilot program.

    Review current functions to determine which are conductive to a flexible work arrangement.

    Identify a potential executive sponsor to work with on the research and implementation.

  • Question 42
    60 seconds
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    Q.

    An HR manager is planning to outsource the creation of the employee newsletter, which has long been created by several HR staff with input from departments. What possible negative outcome should the manager consider?

    answer choices

    Increased cost of outsourcing

    Loss of control over strategic activity

    Staff motivation and attitude

    Loss of control over project schedule

  • Question 43
    60 seconds
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    Q.

    A benefits manager is looking for a creative program to assist employees with retirement planning. If cost is a strong factor in the decision, which is the best choice the benefits manager should consider?

    answer choices

    To save money, provide only government-mandated retirement programs.

    Offer a defined benefit plan based on a vesting schedule.

    Invite employees to the benefits office to discuss retirement options.

    Pay out retirement benefits in one lump-sum payment.

  • Question 44
    60 seconds
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    Q.

    What is the difference between career planning and career management?

    answer choices

    Career planning focuses on the organization's needs; career management focuses on the employee's needs.

    Career planning focuses on developing a career path; career management focuses on individual skill assessment.

    Career planning responsibility lies with the individual; career management responsibility lies with the organization.

    There is no difference between career planning and career management.

  • Question 45
    60 seconds
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    Q.

    Which action should an organization take to help prevent retaliation against its employees?

    answer choices

    Check in on employees who have made complaints

    Investigate all complaints made to the hotline.

    Participate in alternative dispute resolution activities.

    Hire legal counsel that specializes in employment law.

  • Question 46
    60 seconds
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    Q.

    What is one of the disadvantages of implementing multiple smaller systems (sometimes known as "best of breed") to support multiple HR functions?

    answer choices

    This does not necessarily offer the best solution in each functional area.

    This solution could pose difficulties in integrating data across applications.

    It offers minimal customization options for the departments involved.

    This strategy can reduce the complexity of vendor management, because there is one vendor.

  • Question 47
    180 seconds
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    Q.

    Which approach is most effective for the HR manager to use to resolve his disagreement with the vice president of sales?

    answer choices

    Elevate his concerns about the extra job duties and modified compensation system to the senior vice president of the division and the vice president of HR.

    Suggest that HR conduct several focus groups and exit interviews to find out why employees are leaving the company and if they are dissatisfied with their jobs.

    Suggest that the department hire several low-cost interns to carry out basic job duties (e.g., photocopying), thereby removing some of the workload from the sales team and allowing them to focus on sales.

    Suggest to the employees that they visit the VP’s office as a group and share their concerns.

  • Question 48
    180 seconds
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    Q.

    Which approach best enables the HR manager to evaluate the effectiveness of the new compensation system to increase sales?

    answer choices

    Conduct a survey that asks about employees’ satisfaction with the new compensation system and whether or not they believe it is effective for increasing sales

    Conduct a benchmark comparison of compensation systems against those of marketplace competitors.

    Recommend waiting to measure effectiveness for at least one sales cycle to determine if sales have increased.

    Review existing research and literature on best practices to see if similar changes in other organizations have been effective.

  • Question 49
    60 seconds
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    Q.

    What benefit is served by analyzing an organization's value chain?

    answer choices

    Identification of functions that do not contribute to revenues

    Development of key performance indicators and objectives

    Streamlining of inefficient business processes

    Appreciation of relationships between contributors to value

  • Question 50
    60 seconds
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    Q.

    Which of the following statements best describes cultural determinism?

    answer choices

    Actions should vary based on the situation

    The culture made me do it.

    Judgmental characterizations are helpful.

    It shows a limited world view.

  • Question 51
    60 seconds
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    Q.

    An organization or its chief executive officer adopts a risk position based upon which factors?

    answer choices

    Employees' risk awareness and resiliency

    Risk appetite and risk tolerance

    Government and community in which it operates

    Shareholders' expectations and earnings potential

  • Question 52
    60 seconds
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    Q.

    What budgeting method is based on how much it costs to perform different enterprise activities and allocates funding according to the strategic significance of the activities?

    answer choices

    Formula

    Activity-based

    Zero-based

    Incremental

  • Question 53
    60 seconds
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    Q.

    What should a human resource professional do to prepare global assignees for their international assignments?

    answer choices

    Discuss country-specific risks.

    Train assignees to avoid potential personal security issues and how to deal with issues if they do occur.

    Encourage assignees to keep up with current events, particularly those that relate to political and social unrest, so that they become immediately aware of increased risk to their personal security.

    Remind assignees to register with the appropriate embassy in the host country. Deemphasize personal security issues to minimize anxiety about the assignment.

  • Question 54
    60 seconds
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    Q.

    Salespeople are polled to determine their top training needs. The majority say they want to be able to identify key decision makers and their needs. What learning activity would work best for this?

    answer choices

    Case studies

    Lecture

    Demonstration

    Role plays

  • Question 55
    60 seconds
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    Q.

    Which of the following activities is MOST likely to protect sensitive corporate data?

    answer choices

    Allowing data transfer to mobile devices

    Backing up data off site

    Requiring polygraph testing

    Encrypting employee computers and network communications

  • Question 56
    60 seconds
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    Q.

    In an organizations with a multicultural workforce, which measure designed to minimize the need for discipline may be hindered by a high power distance culture?

    answer choices

    Making consistent decisions on work rules

    Setting clear expectations for employees

    Establishing a climate of communication

    Applying the headquarters code to global operations

  • Question 57
    60 seconds
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    Q.

    Dissatisfaction among clerical staff is high, as measured by turnover and mistake rates. Exit interviews indicate boredom as a primary reason for leaving. What strategy would be MOST successful in addressing this problem?

    answer choices

    Expanding the tasks to be performed

    Increasing the complexity of the job

    Transferring an employee to another department

    Increasing the number of people performing the job

  • Question 58
    60 seconds
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    Q.

    Which test is used to ensure due process when disciplining an employee?

    answer choices

    Providing an attorney for the employee

    Issuing discipline in a consistent and predictable manner

    Basing the decision on personal feelings

    Identifying consequences at the time of the discipline

  • Question 59
    60 seconds
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    Q.

    A business operates in an industry characterized by a high level of competition. The sales function is evaluated on its ability to build market share. What service could HR provide to the sales function?

    answer choices

    Needs analysis of sales force knowledge and skill gaps

    Development of executive compensation plan

    Research into effective sales techniques

    Consultation on sales force incentive compensatio design

  • Question 60
    60 seconds
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    Q.

    Which step might an organization take to retain a multigenerational workforce?

    answer choices

    Establish targets for the promotion of women and minorities.

    Offer a diversity and inclusion workshop on an annual basis.

    Develop a mission statement emphasizing the value of diversity.

    Offer employees a broad range of customized benefits.

  • Question 61
    60 seconds
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    Q.

    What would be the BEST way for a new global HR vice president to understand the perspective of the communities in which the organization operates?

    answer choices

    Require local HR managers to develop contacts and programs with local groups and report results and observations.

    Include questions about community interests in annual employee surveys.

    Interview repatriated assignees about their experiences.

    Follow local media reports.

  • Question 62
    180 seconds
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    Q.

    What is the best way to handle the situation between the operations team and IT?

    answer choices

    Offer to work with the operations team leader and the IT support staff manager to develop organization-wide project management guidance.

    Decline to become involved in the dispute since the CEO has indicated a preference for dealing with the situation.

    Implement team-building activities for all employees.

    Investigate whether time management issues are problematic throughout the company.

  • Question 63
    60 seconds
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    Q.

    What is the best method to address IT's fears about outsourcing?

    answer choices

    Offer to work with IT leadership to build their internal networking and influencing skills so that they can effectively make their case to the CEO.

    Tell IT that HR will work with the IT staff on comparing the productivity of outsourcing versus not outsourcing.

    Analyze whether the effects of outsourcing IT align with the long-term strategic objectives of the organization.

    Tell IT that HR will provide information to the CEO on how outsourcing will affect the morale of IT.

  • Question 64
    60 seconds
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    Q.

    Which is a key advantage that market-based (external) job evaluation provides organizations over job-content-based (internal) job evaluation?

    answer choices

    Comparing compensation to those externally in the same labor market competing for the same employees

    Providing an appropriate, detailed, and thorough knowledge of external market rates and benefit offerings

    Enabling companies to design and develop strong and sound pay system structures for managers

    Determining the most effective way to pay employees either on an hourly or salaried basis

  • Question 65
    60 seconds
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    Q.

    What constitutes bribery?

    answer choices

    Giving or receiving something of value to influence a transaction

    An employee having an economic or personal interest in a transaction

    Hiring the former employees of a competitor

    Obtaining the services of an agent or agency for assistance in securing a commercial contract

  • Question 66
    60 seconds
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    Q.

    A manager tends to use his position in the organization’s hierarchy to justify his decisions. What type of power is this manager demonstrating?

    answer choices

    Referent

    Legitimate

    Coercive

    Expert

  • Question 67
    60 seconds
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    Q.

    What question does the employment value proposition (EVP) answer?

    answer choices

    What are the negative aspects of working for this company?

    Why would a talented person want to work for this organization?

    How does this company's pay scale compare to its competitor's pay scale?

    To what extent are people actively engaged in their work?

  • Question 68
    60 seconds
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    Q.

    Which of the following activities would be most useful in an organizational intervention to reshape culture?

    answer choices

    Analyzing workforce demographic data

    Observing job performance

    Identifying recognized heroes

    Benchmarking competitors

  • Question 69
    60 seconds
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    Q.

    A cosmetics company opens a division in a geographical area where it has never competed before. It opts for a strategy of localization. What is the likely effect on HR?

    answer choices

    HR must budget for training of local employees in headquarters policies and procedures.

    The assignment of personnel across geographical areas will become easier.

    The local HR office will develop a code of conduct, policies, and procedures and submit them for headquarters review.

    HR management will schedule more frequent audits of the new function to identify instances of lax policy enforcement.

  • Question 70
    60 seconds
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    Q.

    Management has a history of poor communication with employees. They act with little input and offer little rationale for decisions. A senior manager wants to conduct an employee attitude survey, believing it will help improve morale. What would be the most important thing you would advise?

    answer choices

    Don't do it unless management commits to responding to results.

    Ask for employee feedback; this will demonstrate interest in employee opinions.

    Ask an outside consultant to create a survey that will have more credibility than one created internally.

    Focus on safer workplace issues, such as facility operations and amenities.

  • Question 71
    60 seconds
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    Q.

    What is a Benefit Corporation, or B Corp?

    answer choices

    Outsourcing partner specializing in design of total rewards programs

    Third-party participant in organization’s value chain

    Special compensation classification for nonprofit organizations

    International certification of corporate sustainability achievement

  • Question 72
    60 seconds
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    Q.

    Which situation illustrates task conflict in team interactions?

    answer choices

    A younger worker is frustrated with an older worker's political opinions.

    A team member is offended by another worker's chronic lack of punctuality.

    In a previous job, one member supervised the other. Now the two cannot cooperate.

    Team members argue continually about the best measurement of project success.

  • Question 73
    60 seconds
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    Q.

    What is the best approach HR can take when coaching a manager who chooses not to identify high-potential employees?

    answer choices

    Assign the employees to a different manager.

    Assign a mentor to IT employees with potential.

    Give the manager a warning notice.

    Counsel the manager on the importance of retention.

  • Question 74
    60 seconds
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    Q.

    What is the benefit of determining your BATNA, or best alternative to a negotiated agreement, before beginning a negotiation?

    answer choices

    More accurate sense of the value you need

    More aggressive opening negotiation bid

    Deeper understanding of the other side’s needs and wants

    Quicker negotiating pace

  • Question 75
    60 seconds
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    Q.

    How should HR best influence leaders to understand the impact that job analysis has on organizational success?

    answer choices

    Ensure that HR has realistic tools to coordinate with competitors’ salary surveys.

    Identify how job analysis provides a forum for engagement discussions with employees.

    Describe how job analysis creates a platform for organizational development.

    Explain to leaders how job analysis identifies the linkage between tasks and company goals by documenting the accurate and relevant description of jobs and KSAs.

  • Question 76
    60 seconds
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    Q.

    How should HR best influence leaders to understand the impact that job analysis has on organizational success?

    answer choices

    Ensure that HR has realistic tools to coordinate with competitors’ salary surveys.

    Identify how job analysis provides a forum for engagement discussions with employees.

    Describe how job analysis creates a platform for organizational development.

    Explain to leaders how job analysis identifies the linkage between tasks and company goals by documenting the accurate and relevant description of jobs and KSAs.

  • Question 77
    60 seconds
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    Q.

    Which is a key legal issue that should be established with a procedure ahead of signing a cloud computing contract?

    answer choices

    Retrieving and deleting information from the provider’s systems in the event a canceled contract

    Sharing of resources once the system is up and running and needs to be upgraded

    How the system will handle union-based information for any union contracts

    The amount of bandwidth that will be provided and how to increase it is necessary

  • Question 78
    180 seconds
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    Q.

    What is the best and most objective way for HR to support its position of blending both cultures and convince leadership to move forward with the recommendation?

    answer choices

    Provide leadership with pie charts, PowerPoint presentations, and reports to support HR’s recommendation.

    Research evidence-based practices that support the recommendation from HR.

    Conduct surveys with employees from both companies to gather input on what works well and what doesn’t work well within their respective cultures.

    Research winners from the recent “Best Places to Work” list for recommendations on merging cultures.

  • Question 79
    180 seconds
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    Q.

    Leadership has tasked HR with outlining an effective change management plan. What is the first thing HR should do to help manage the change in the organization?

    answer choices

    Consult with the organization’s leaders to identify changes in culture and processes.

    Communicate the change management plan to all of he employees.

    Measure the effectiveness of the change.

    Conduct a survey of the industry, asking questions about merger activity successes.

  • Question 80
    180 seconds
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    Q.

    What is the first step HR should take to ensure that all employees are treated fairly in regard to pay, benefits, and working conditions?

    answer choices

    Provide training on new jobs and processes.

    Educate employees on the internal complaint procedure.

    Tell employees that the company will address their concerns once the merger is completed.

    Hold focus groups to understand the issues and recommend any changes to the leadership team.

  • Question 81
    60 seconds
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    Q.

    The HR function wants to spend more time attracting and retaining talented employees. To do this, HR wants to outsource the payroll function. What justification should HR present to the CEO in support of an outsourcing recommendation?

    answer choices

    Payroll is a specialized task that is not central to the organization’s strategic plans.

    The outsourcing firm’s compensation can be set up on a shared risk/shared reward basis.

    Payroll outsourcing will save the firm money and require minimal communication with the vendor.

    Effective implementation of payroll outsourcing will not require staff approval or involvement.

  • Question 82
    60 seconds
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    Q.

    The HR function wants to spend more time attracting and retaining talented employees. To do this, HR wants to outsource the payroll function. What justification should HR present to the CEO in support of an outsourcing recommendation?

    answer choices

    Payroll is a specialized task that is not central to the organization’s strategic plans.

    The outsourcing firm’s compensation can be set up on a shared risk/shared reward basis.

    Payroll outsourcing will save the firm money and require minimal communication with the vendor.

    Effective implementation of payroll outsourcing will not require staff approval or involvement.

  • Question 83
    60 seconds
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    Q.

    What is the goal of a business continuity plans?

    answer choices

    Rapid return to an acceptable level of productivity after a risk event

    Stability in business leadership transitions over time

    Increased consistency in policy and operations in a global organization

    Smoother operational and cultural transitions during reorganizations

  • Question 84
    60 seconds
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    Q.

    A company has been successful in recruiting a diverse workforce but has not seen a diversification of top management ranks. Which program might be most successful in addressing this problem?

    answer choices

    Hiring quotas and targets

    Sensitivity and diversity training

    Mentorship program

    Sexual harassment training

  • Question 85
    120 seconds
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    Q.

    A mid-sized software organization is preparing to acquire two smaller software firms. The organizations that are being acquired will work both individually and collaboratively on new product lines with multiple dual roles. All three organizations are currently competitors with strong opinions about their competitions' competencies. Which type of organizational effectiveness intervention should be used to manage the change to dual reporting roles post-acquisition?

    answer choices

    Organizational structure/design intervention strategy

    Team or unit intervention

    Technological strategy

    Cultural alignment intervention

  • Question 86
    60 seconds
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    Q.

    Which of the following best supports the business case for employee retention?

    answer choices

    There are fewer compliance issues with employment laws.

    Education and training expenditures are reduced.

    Incentive-based rewards are more effective at all organizational levels.

    Turnover and talent shortages affect organizational performance.

  • Question 87
    60 seconds
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    Q.

    Which action best demonstrates HR’s understanding of an organization’s decision to adapt a differentiation strategy based upon innovative product design?

    answer choices

    Collaboration with business leaders to develop an action plan to roll out the newly adopted strategy

    Creation of a communication plan that outlines the new strategic direction and business implications

    Development of recruiting strategies focused on attracting unique skill sets to the organization

    Analysis of the skill set of employees in product development to benchmark current and future needs

  • Question 88
    60 seconds
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    Q.

    A multinational organization allows its labor relationship to be managed entirely by the local subsidiary. This relationship is referred to as

    answer choices

    standardized

    laissez faire

    centralized

    hands-off

  • Question 89
    60 seconds
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    Q.

    Senior management has determined that a reduction in force (RIF) is the only way it can address financial difficulties. Which action would best minimize the impact of the downsizing on the organization and employee morale?

    answer choices

    Constructively discharge the least-productive employees.

    Treat separation volunteers as terminations.

    Imply a chance that terminated employees might be called back.

    Grant additional benefits to employees who volunteer to be separated.

  • Question 90
    60 seconds
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    Q.

    Which best demonstrates the organizational impact of a union avoidance strategy?

    answer choices

    Increased time spent on contract negotiations

    Increased risk of operational disruptions

    Increased flexibility in management decisions

    Increased time required to implement decisions

  • Question 91
    60 seconds
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    Q.

    When would it be better to use a hard approach with a potential vendor during negotiations?

    answer choices

    When the strategic importance of the relationship and the time available to negotiate are both high

    When the strategic importance of the relationship and the time available to negotiate are both low

    When there are few vendors prequalified to respond to the organization’s requests for proposal

    When the negotiation is extremely complex and involves identifying many shared and common interests

  • Question 92
    120 seconds
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    Q.

    A nongovernmental organization (NGO) has recently reviewed a five-year community health program. The HR team has been tasked with analyzing trends and making recommendations about future expansion. What activity will require the use of cultural intelligence?

    answer choices

    Logistics for delivery and storage of medical supplies and the import laws for vaccines

    Synopsis of medical licensing requirements for the potential expansion areas

    How family and community leadership dynamics influence access to health services and education

    Average travel distance required by expectant mothers to reach a clinical facility

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