Phone Etiquette Rules

1.

Multiple Choice

30 sec

1 pt

What is a Good Way to Answer Your Phone?

Hey, whats up

This is Jake Jones, how can I help you?

Hello?

2.

Multiple Choice

30 sec

1 pt

How Loud Should You be Speaking on the Phone?

around a 3

very loud so everyone can hear you

At a complete whisper

3.

Multiple Choice

30 sec

1 pt

Should You Answer Your Phone at a Meeting?

It depends

No never

If It cannot be avoided make sure the person you meet with is aware the call will be happening

4.

Multiple Choice

30 sec

1 pt

Are you aloud to have your phone out on the table while talking with others?

Yes, they shouldn't care

It doesn't matter

No, it's a sign that you are more interested in other things

5.

Multiple Choice

30 sec

1 pt

Should your phone be on in a meeting or conference?

yes, the speaker will just have to deal with it

Its not my fault is someone has to get a hold of me

No, My phone should be powered off or on silent

6.

Multiple Choice

30 sec

1 pt

What type of ringtone should you use?

"Baby" by Justin Bieber obviously

A work appropriate one that is most likely already programmed in your phone or silent mode

Kanye's New songs off his album

7.

Multiple Choice

30 sec

1 pt

How to Use Speaker Phone

Don't tell anyone you're going to use it, including the other caller and people in the room with you

Only tell the person you're on the phone with

Let everyone in the room know and make sure the person you're calling knows too

8.

Multiple Choice

30 sec

1 pt

What type of voicemail should you leave?

a lengthy inaudible one

clearly stated, right to the point, always leaving your name and number

Don't even talk about the subject at hand

9.

Multiple Choice

30 sec

1 pt

How to follow hold procedure?

Please hold, its taking time.

You will seek permission from the caller before placing on hold, but will put the caller on mute.

May I put/place your call on hold for a moment? Inform the caller the time frame and refresh the hold within the stipulated time frame.

10.

Multiple Choice

30 sec

1 pt

when to use mute button while on Business call?

whenever I vent out my frustration at the caller.

When the caller is irate and I want to shout at him/her.

The mute button should only be used for short pauses in conversation.

11.

Multiple Choice

30 sec

1 pt

Is it right to disturb a colleague who is on a Business call?

Yes, since she is my friend, she would not mind.

No, wait for the call to get over. If its very urgent leave a note at his/her desk. Will get back to you after the call.

I will disturb my colleague, because its very urgent and I have to talk to her.

12.

Multiple Choice

30 sec

1 pt

While my colleague is on a Business call. Can I attend my personal call and speak loudly beside him/her in regional language?

No, Its not appropriate, and need to get into a meeting room or step outside.

Yes. its fine my colleague would not mind.

No, its not appropriate, I will talk softly since its a personal call, but wont step out or get into a meeting room

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