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- 1. Multiple Choice
Ticket Seller : Ticket Section, good morning.
Caller : Hello. ......
May I help you
I'd like to make a reservation for tonight, please.
No, thank you
Who are you?
- 2. Multiple Choice
Ticket seller : What time, sir?
Caller : ....
Ticket seller : Sorry sir, we're sold out
Hold on, sir?
That's fine, sir?
the next week, please?
the seven o'clock show, please
- 3. Multiple Choice
Caller : what about the next show?
Ticket seller : we still have a few seats left for 9 p.m.
Caller : ...
that's fine
don't worry
i will do
sorry, no
- 4. Multiple Choice
Ticket seller : What seats would you like, sir?
Caller : not too close to the screen, please.
Ticket seller : Yes, sir. in Row 17. ....
Caller : Wang Hui.
May I know your family, please?
May I know your family, please?
May I have your hand phone, please?
May I have your name, please?
- 5. Multiple Choice
Ticket seller : ...
Caller : W as in word, A as in apple, N as in November, G as in golf, H as in hotel, U as in uniform, I as in India.
Ticket seller : see you tomorrow at the nine o'clock show, sir.
Caller : thank you
Ticket seller : You're welcome
can you repeat again, please?
would you repeat again, please?
would I spell it that, please?
would you spell it, please?
- 6. Multiple Choice
Diane : Hello, ....
Linda : Linda speaking. What’s the matter, Diane?
Diane : I got an information that your application for
a scholarship from Damandiri foundation is approved.
Linda : Really? So what should I do then.
Diane : I don’t know. I’ll try to get more information for you. I’ll call you back.
Linda : Thanks for calling me, Diane.
Diane : Bye
Linda : Bye
May I speak to Linda, please?
May I speak to your mother, please?
May I am speaking with?
May i do something for you?
- 7. Multiple Choice
Operator : Happy-Time Insurance. Can I help you?
Caller : ....
Operator : I'm afraid she's on sick leave today.
I don't think so
Yes, I'd like to speak to Mary Pho, Please
Are you Mary Pho?
Mary Pho speaking
- 8. Multiple Choice
Secretary : One moment. (pause) I'm afraid the line is busy at the moment.
Mr. Smith : No. I'm leaving for Bandung in ten minutes. Can you take a message?
Secretary : Yes, of course.
The underlined sentence shows us that the secretary ....
takes a call
takes message
asks the caller to wait
asks for information
- 9. Multiple Choice
Secretary : Could I have your name, telephone number, and email address, please?
Caller : Sure. My name's Mila Lyla and my phone number is 560-1278. My email address is mila_lyla@gmail.com.
Secretary : Okay. Mila, mm, ....
Caller : No. It's L-Y-L-A with "Y" not "I"
is it true that your name is Mila Lyla?
is your name spelled L-I-L-A?
Do I spell your name correctly?
Hi, you are Mila Lyla, aren't you?
- 10. Multiple Choice
Male caller : This is Mike Adrews here. Can I speak to Jason?
Michelle : Just a second - I'll see if he's in. Hello, Jason,....
Jason : Okay
Michelle : I'll put through. Hang on a moment. I'm just putting you through.
I've got Mike Andrews on the phone for you
This is Mike Andrews speaking to Michelle
Are you talking to Mike Andrews right now
Mike Andrews wants to call Jason Carry
- 11. Multiple Choice
Diana : Hello. I'm Diana from Erlangga Bank. Could I speak to Mr. Cahyono, please?
Somebody : ....There's no Mr. Cahyono in this house
Can I take a message from you?
Could you tell me your name?
Would you like to call him again?
I'm sorry. You call the wrong number.
- 12. Multiple Choice
A : I am afraid Mr. Naruto is ...at the moment. Can I take a message?
listening to the phone
available
there
able
- 13. Multiple Choice
Piala Sakti Medical Center, Good Morning. How may I help you?
I really want to meet you today
I want to meet the doctor's wife this afternoon
I want to make appointment with the doctor
I want to check the doctor's health
- 14. Multiple Choice
Are you a new patient?
Yes, I am regularly checked in this Clinic
Yes, I am the new villagers here
No, I have ever met the doctor a month ago
No, I am single
- 15. Multiple Choice
How will you pay?
I'm going to use my health insurance if possible
I'm not sure how will I pay the cost
I will pay by working there
I have no money and health insurance
- 16. Multiple Choice
The phone rang many times but nobody ............ .
picked up
break up
get off
called back
- 17. Multiple Choice
I'm not sure about that. Can I ............. later to re-confirm?
picked up
get off
break up
call back
- 18. Multiple Choice
Can you .................. a moment please? I'm getting another call now in my phone.
cut off
hold on
call up
get through
- 19. Multiple Choice
Please leave your message when you hear the ........ .
tone
number
call
answer
- 20. Multiple Choice
I'm sorry. Mr. Garcia can't come to the phone at the moment.
.... leave a message?
How I
Do you like to
May I
Would you like to
- Answer choicesTagsAnswer choicesTags