World Quality Day Quiz
Assessment
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Diane Chan
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Professional Development
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53 plays
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Hard
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5 questions
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1.
Multiple Choice
Pareto chart provides corrective action for high-frequency causes of problems
True
False
2.
Multiple Choice
A commonly used Quality Control tool is the cause and effect diagram – sometimes referred to as a fishbone diagram. What information does this tool provide?
Root causes of a problem
Potential root causes for a problem
A time phased diagram of the problem structure showing when the problem started and the effect it is having
3.
Multiple Choice
A good approach to quality control is to inspect the final product and to screen out items that do not meet specifications
True
False
4.
Multiple Choice
Why is it important to raise Service Quality (SQ) RIRs?
So that I can meet my reporting objectives
To officially voice frustration to other functions
So that gaps can be analyzed and that future risk can be reduced.
To officially ask other functions to take actions
5.
Multiple Choice
In ISO 9001:2015, the word "Shall" indicates a -
Recommendation
Requirement
Capability
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