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- 1. Multiple Choice
Which are forms of non-verbal communication?
Eye contact
Body language
A text
Video call
- 2. Multiple Choice
What is verbal communication in health and social care
Verbal communication is the use of words and sounds to share information with others
Verbal communication is how we listen to other people.
Verbal communication is using sign language.
Verbal communication is the best way to communicate.
- 3. Multiple Choice
Which of these are examples of effective communication?
Active listening
Lack of eye contact
Using gestures to support explanations
All of the above
- 4. Multiple Choice
A benefit of effective communication to the professional is...
They will receive better care
They will have more trust in the services
Builds a better relationship with the service user
The service user is less likely to complain
- 5. Multiple Choice
Active listening is...
Showing that we are paying attention through the use of eye contact and body language
Taking notes whilst someone is talking
When you have a group conversation
- 6. Multiple Choice
A consequence of poor communication to the service user is...
They will build a good relationship with the professional
They will be more informed on their health
They may lose trust in the service
- 7. Multiple Choice
The case of Baby P could have been prevented by better communication between services.
True
False
- 8. Multiple Choice
A person with dementia may prefer to communicate with...
Groups discussions
A formal letter
Signs, symbols, gestures and pictures
No eye contact
- 9. Multiple Choice
We can improve communication with those who are hearing impaired by...
Using sign language
Using phone calls
Using verbal communication techniques
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