76 questions
What is communication?
the transfer and understanding of meaning
communication between two or more people
all the patterns, network and system of communications within an organization
talking to people
Communication skills affect you ability to be understood and to understand others, to establish positive relationships, and to perform your job well.
True
False
Miscommunication does not lead to serious, physical, and even legal consequences. As a healthcare worker you must be able to communicate precisely and effectively.
True
False
The 5C's of Communication
Clear
Courteous
Concise
Consistent
Credible
Aphasia
is a collection of physical disorders cause by kidney damage, it is rarely caused by gastritis.
is a collection of language disorders caused by heart damage, it is most commonly caused by a heart attack.
is a collection of language disorders caused by brain damage, it is most commonly caused by a stroke.
You should turn your back away from a hearing-impaired patient
True
False
Active listening includes
Show interest and concern
Don't focus on the speaker
Watch the speaker for nonverbal cues
Interrupt often
Women tend to
use facial expressions to express emotion
stare
have a more relaxed posture
It is important to be aware of the cultural diversity of your patients
True
False
When caring for visually impaired patients you should do all of the following except...
Allow them to read your lips
Address by name so they know you are speaking to them
Inform patient what you are doing throughout any procedure
Include the patient in all discussions
feedback is the response given to the sender
true
false
which is not a form of written communication?
text message
written response
presentation
which is a form of verbal communication?
presentation
business letter
Twitter post
Facebook post
what is the definition communication barriers?
obstacles that get in the way of clear communication
obstacles that get in the way of clear writing
obstacles that get in the way of clear blogging
obstacles that get in the way of clear tweeting
which is a form of verbal communication?
presentation
business letter
Twitter post
Facebook post
which is a form of verbal communication?
presentation
business letter
Twitter post
Facebook post
which is a form of verbal communication?
presentation
business letter
Twitter post
Facebook post
which is a form of verbal communication?
presentation
business letter
Twitter post
Facebook post
which is a form of verbal communication?
presentation
business letter
Twitter post
Facebook post
Which of the following are common barriers to effective communication?
Hand gesture
Distractions
Be a good listener
Eyes and facial expressions
This results in instances where the message are not understood ?
filtering of information
emotions
selective perception
distractions
One word can be interpreted to give different meanings
General body language
Eyes and facial expressions
Language differences
Emotions
Happens during the communication process as the information flows from one level to another and from one person to the other.
Electronic communication
Filtering of information
Be a good listener
Emotions
Which of the barriers of effective communication leads to ineffective communication?
Distractions
Emotions
Information overload
Electronic communication
This would lead to loss of information and lead to loss of information and result in ineffective communication.
Be a good listener
Distractions
Filtering of information
Information overload
Who then becomes the next sender, would interpret and refine the information based on their own understanding before sending it on.
Filtering of information
Poor listening skills
Emotions
Body language
This is mainly a communication barrier on the receiver's end.
Emotions
Poor listening skills
Appearance
Use of space
A message send out when a person is feeling jovial differs from when the same message is conveyed when the sender is unhappy
Be a good listener
Have a high level of emotional awareness
Poor listening skills
Emotions
Which of the following below are NOT barriers to effective communication?
Selective perception
Emotions
Hand gestures
Poor listening skills