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- 1. Multiple Choice
Shankar Singh wanted to take a saving plan on his son’s life. His son is 23 year old and pursuing his MBBS from a reputed institution. Shankar wanted to gift his son a ULIP saving plan so that he can make him learn the habit of saving at the very start of his career. Can he take the policy in his son’s life with 1 cr life cover and if yes what are the document needed for processing the case?
Study Proof, Parent & siblings insurance detail
Parent income document and Routine medical as per grid
Study Proof, Parent & siblings insurance detail,Parent income document and Routine medical as per grid
not allowed in case of major child
- 2. Multiple Choice
Dishank is an existing customer to whom the FLS meet a pitched a new launched policy which Dishank find suitable for meeting his future need. Dishank already having a saving policy with the company where he after making first 3 year premium has stopped payment which was due last month and grace period has also got expired. The FLS has taken the necessary paperwork and proceed for login. When will he be able to login the new policy ?
Once the due premium is paid in the existing policy
After 6 month of due date
After 1 year of due date
After 2 yrs of due date
- 3. Multiple Choice
Prem Prakash is an existing client who reside in a remote village wanted to surrender his ULIP policy which was given to him by HDFC Bank branch. Recently he met with an accident and undergoing treatment which is costing him all the saving and therefore he has no option but to surrender the policy which is in the 7th year. You are banca FLS mapped to that HDFC Bank branch and Prem Prakash called you up for helping him surrender his policy. You have given the client all the surrender format required to be submitted and asked the client to visit HDFC Life office which is necessary for completing the surrender process. Prem Prakash was unable to visit the HDFC Life branch requested you suggesting him alternative where he need not to visit branch. What you can do
FLS should help client in reaching HDFC Life branch for completing the surrender formalities
FLS should ask any immediate relative of the client to visit HDFC Life branch with all the document signed by the customer.
FLS should asked the Bank branch to seek exception of physical presence of the client as per the matrix.
FLS should ask branch operation executive to visit customer place and complete the physical verification.
- 4. Multiple Choice
Sushant Singh an FLS has completed the TEBT of new proposal and post that he wanted to complete the PCVC instaverify but the client was not willing to do it through instaverify. What alternative option you can offer him or the client has to complete PCVC mandatorily by Instaverify.
PCVC through instaverify compulsory and therefore Sushant need to convince the client for it.
Sushant can suggest PCVC through Outbound call as an alternative
Sushant can suggest client to reply on the mail received on his registered email ID.
Sushant can suggest the client to visit HDFC Life branch and complete the verification in presence of branch operation executive.
- 5. Multiple Choice
What is the TAT for an L1 to approve a sales call in Sales Diary, to avoid the deduction of the Daily Activity Allowance payout of their FLS?
The L1 needs to approve the sales call within 7 days.
The L1 needs to approve the sales call within 3 days
The L1 needs to approve the sales call within 1 day.
The L1 needs to approve the sales call within 14 days.
- 6. Multiple Choice
In the case where third party credit card holder is mentioned as the payor of the policy, ___________ of the credit card holder should be submitted for mandate registration.
KYC form
Relationship addendum
Cancelled cheque
Credit card statement
- 7. Multiple Choice
What checks needs to be carried out when accepting pensioner pass book as an income proof?Select the correct answer from the list below.
Passbook should be less than 6 months old and should have at least 2 transactions that exclude the opening and closing balance transactions.
Passbook should be less than 6 months old and should have minimum 2 transactions, which can include the opening and closing balance transactions.
Statement should have a minimum of 1 transaction in the last 6 months.
Passbook should be less than 3 months old and should have minimum 2 transactions, which can include the opening and closing balance transactions.
- 8. Multiple Choice
During a surprise visit conducted by an RMCU representative at a branch, it was found that an employee was in possession of presigned proposal forms of a customer along with the copies of the customer’s KYC documents.What action will be taken against the employee for possessing the pre-signed blank forms?Select the correct answer from the list below.
His services will be terminated.
No action will be taken against him
He will be given a warning letter.
He will be given a caution letter.
- 9. Multiple Choice
Naveen an existing HDFC Bank customer wanted to take maxiumum coverage on his spouse life. He has term plan of 2 crore on his own life. What maximum coverage can be offered as Naveen's wife is a homemaker.
5 Lac
40 Lac
1 Cr
2 Cr
- 10. Multiple Choice
Archana who joined recently in agency channel as an FLS wanted to know what would happen if she would not able to clear either her 45 th day knowledge assessment or her PM-2 target before the deadline.
Non Qualification in either of the 2 confirmation criteria could lead to probation extension for 3 months or exit basis recommendation from L1/L2 and HR
Non Qualification in either of the 2 confirmation criteria could lead to probation extension for 6 months or exit basis recommendation from L1/L2 and HR
Non Qualification in either of the 2 confirmation criteria could lead to immediate exit.
Non Qualification in either of the 2 confirmation criteria could lead to review by L1/L2 and HR and PIP will be initiated.
- 11. Multiple Choice
. Mr. Suri's tenant pays him Rs. 25, 000 every month as rent. He earns Rs. 50, 000 salary as well. Recently, he received his FD interest and the annual dividend on the shares he had invested in a few years ago. Which of the following incomes would be considered as Mr. Suri's earned or active income? Select the correct answer from the list below.
Rent
Salary
FD Interst rate
All of the above,
- 12. Multiple Choice
You can enter customer details in InstaLife/mSD after
Fixing medical appointment
Review and Submit the Proposal Stage
Making payment
Generating quote and illustration
- 13. Multiple Choice
During the login to FC appointment process Rajesh submitted the application form copy of supporting documents along with DD/Cheque of required fees to branch ops for scrutiny. Does he need to submit any other documents
Yes Money Plus Form NEFT and Terms & Conditions
Yes One Page Declaration
No He submitted all the required ones
Yes NEFT Form only
- 14. Multiple Choice
In case of a re assignment request the details of ...........are required as a mandate from the policyholder
Nominee
Life Assured
Beneficiary
Payor
- 15. Multiple Choice
In case of new business withdrawals ............needs to be collected fom the policyholders as a mandated document
PS2 Form
Policy Document waiver Form
PS1 Form
PW Form
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