Professional Development

Professional Development


Customer Service


20 questions

  • 1. Multiple Choice
    1 minute
    1 pt
    Identify the benefits of good customer service to the business.
    Customers who did not enjoy their experience, will recommend the business to friends.
    Customers who enjoy their experience, will spend more money.
    The business will not expand.
    The business will get bad reviews.
  • 2. Multiple Choice
    1 minute
    1 pt
    Which is not a way to provide consistent and reliable service?
    Product knowledge
    Dealing with problems
    Long waiting time
    Short waiting time
  • 3. Multiple Choice
    1 minute
    1 pt
    A customer service problem happens when
    A customer asks for the manager
    serving the customers becomes unprofitable
    customer complaint is ignored
    customer service does not meet expectations
  • Answer choices
    Answer choices