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- 1. Multiple Choice
Good ___________ are important workplace skills that help you communicate or talk will all types of people, including managers, coworkers and customers.
Technical Skills
Interpersonal Skills
Time Management Skills
Organizational Skills
- 2. Multiple Choice
These are all good rules for ____________.
i. Separate your feelings from your actions
ii. Stay calm
iii. Wait until you are calm to respond
iv. Write down your emotions
v. Stay positive
Making Friends
Appropriate Contact
Social Skills
Controlling Your Emotions
- 3. Multiple Choice
In order to learn how to control your emotions you need to learn to separate your emotions from your ________________.
Thoughts
Actions
Desires
Anger
- 4. Multiple Choice
It is important to know when it is okay to socialize. the following situations are examples of times when it is okay to socialize at work. One example does NOT belong in the list. Which one?
During breaks
Waiting for a meeting to start
When you see a coworker working at his or her desk
Passing someone in a hall
- 5. Multiple Choice
When socializing with your manager or boss, there are some things you should NOT talk about. Which of the following situations should you NOT discuss with your manager or boss?
Last night's football game
Your relationship problems with a friend or significant other
A story you heard about in the news
The weather
- 6. Multiple Choice
Networking or forming professional or work-related relationships with other people, is an important part of socializing at work. Which of the following is a benefit of networking at work?
Receive and share ideas
Learn about new opportunites
Increase business
All of the above
- 7. Multiple Choice
One of the first rules of socializing at work is when you are around new people you do not know, don't be afraid to ___________ yourself.
Introduce
Talk about
Discuss
Promote
- 8. Multiple Choice
What is the best way to handle conflict in your life?
Be aggressive
Be deferring
Be assertive
- 9. Multiple Choice
True/False? You should always manage relationships for the better good.
True
False
- 10. Multiple Choice
True/False? Always be opened minded in the workplace.
True
False
- 11. Multiple Choice
Should you always have appropriate contact in the workplace?
Yes
No
I don't care
- 12. Multiple Choice
Which is the act to better control your emotions.
Stay calm
Lose control
Leave work
Call your mom
- 13. Multiple Choice
Some people find it uncomfortable to socialize with their bosses mainly because...
They won't have anything in common
Difference in rank
Shyness
Worried they will be yelled at
- 14. Multiple Choice
In order to help a customer you should be very patient, calm, and...
At work
On time
Cheerful
Have a degree in customer service
- 15. Multiple Choice
True/False? If you show respect to others, they will NEVER show respect to you.
True
False
- 16. Multiple Choice
True/False? If you are unsure when to socialize, it never hurts to be friendly.
True
False
- 17. Multiple ChoiceInterpersonal skills are also know asWorthless SkillsSoft SkillsRarely Used SkillsSkills beyond reach
- 18. Multiple ChoiceListening is an important part of communication.TrueFalse
- 19. Multiple ChoiceWhich is a positive way to deal with stress?FightHit a wallExerciseAct on impulse
- 20. Multiple ChoiceWhich is a good time management tool to use to stay organized?calculatorscissorsfiling cabinetplanner/calendar
- 21. Multiple Choice
Sea urchins are quiet, alone, and withdrawn. Their behavior type could be classified as:
Aggressive
Involver
Social Submissive
Quiet Submissive
- 22. Multiple Choice
Sharks are competitive, always right, loud, bossy, and need to win at all costs . Their behavior type could be classified as:
Aggressive
Involver
Social Submissive
Quiet Submissive
- 23. Multiple Choice
Whales are caregivers, attract others, and draw people in. Their behavior type could be classified as:
Aggressive
Involver
Social Submissive
Quiet Submissive
- 24. Multiple Choice
Dolphins are fun, the "life of the party", and well liked. Their behavior type could be classified as:
Aggressive
Involver
Social Submissive
Quiet Submissive
- 25. Multiple Choice
While in a small group, students are each expected to contribute. One student sits quietly without talking, offering ideas, or engaging with the team. Which behavior type describes this teammate?
Aggressive
Involver
Social Submissive
Quiet Submissive
- 26. Multiple Choice
While in a small group, a student continues to wander over to other groups to chat with friends about last night's soccer game. Not only is he disrupting others, but he is not helping his group. Which behavior type describes this teammate?
Aggressive
Involver
Social Submissive
Quiet Submissive
- 27. Multiple Choice
When walking into class, this student finds that the teachers has rearranged assigned seats. He yells "I hate everyone at my table" and storms out of the classroom. Which behavior type describes this teammate?
Aggressive
Involver
Social Submissive
Quiet Submissive
- 28. Multiple Choice
When assigned a new group in class, this person immediately starts asking questions to get to know everyone better. Which behavior type describes this teammate?
Aggressive
Involver
Social Submissive
Quiet Submissive
- 29. Multiple Choice
Which behavior type is considered to be reliable, trustworthy, and honest?
Aggressive
Involver
Social Submissive
Quiet Submissive
- 30. Multiple ChoiceSocializing with people at work will help to strengthen your __________relationshipsskillsideasmuscles
- 31. Multiple ChoiceWhen there are new people around, don't be afraid to _________ yourself.introducetalk aboutpromotehelp
- 32. Multiple ChoiceThe first step in resolving conflict is ___________ , or noticing, the conflict.statingrecognizingpretendingforgetting
- 33. Multiple ChoiceThe conflict might require both parties to___________ , or meet in the middle.compromisecomplainargueagree
- 34. Multiple ChoiceYou will be working with people who come from different ___________ .familiesneighborhoodsbackgroundsschools
- 35. Multiple ChoiceFollowing through is necessary in order to be a _______ teammate.happyreliablepositivefair
- 36. Multiple ChoiceYou are showing respect to others if youAre courteous and tolerate differencesExpress your opinion emphatically without listening to othersTalk about people only when they are not presentNone of the above
- 37. Multiple ChoiceYou show understanding of others byAsking about others’ interestsTrying to see things from their points of viewBeing open to suggestions and changeAll of the above
- 38. Multiple ChoiceThe act of choosing between two or more courses of action is called?NegotiationProblem SolvingDecision MakingAssertiveness
- 39. Multiple ChoiceWhen you do this you give the speaker signals that you're paying attention without interrupting what he or she is saying?Verbal CommunicationInteractive CommunicationNon-Verbal CommunicationInterrupt Communication
- 40. Multiple ChoiceWhich of the following is a listening bad habit?Listening to what one has to say before speaking.Not interrupting the speaker.Nodding head giving body language that you are listening to what is being said.Jumping to conclusions
- 41. Multiple ChoiceInterrupting often, or trying to finish the other person’s sentence is a good listening habit for the reason it shows you are an excellent listener and quick on your feet to answer someones questions or comments. Is the before mentioned true or false?TrueFalse
- 42. Multiple ChoiceMaking up my mind before I have all the information is an example of a good listening habit? True or False?TrueFalse
- 43. Multiple ChoiceNot paying attention to or ignoring the other person’s communications.Not ListeningPartially ListeningEngaged ListeningInteractive Listening
- 44. Multiple ChoiceVocabulary, tone of voice (or voice inflection), and non-verbal behavior are examples of the three levels of communication? True or False?TrueFalse
- 45. Multiple Choice
To demonstrate that I am responsible, when given a direction I should...
make a whiny noise because I hate being told what to do.
ask, why do I have to?
Say, ok, and ask any follow up questions I have
ignore the person giving directions
- 46. Multiple Choice
Example of a soft skill...
Teamwork
Sweeping
washing tables
wearing a uniform
- 47. Multiple Choice
Is listening respect or not?
no
yes
- 48. Multiple Choice
Is being a skilled carpenter a hard skill or soft skill?
Hard
Soft
- 49. Multiple Choice
Is being organized a hard skill or soft skill?
Hard
Soft
- 50. Multiple Choice
A Hard Work Skill is..
a specific skill that is taught, usually on the job
a skill that shows my personality
useless
- 51. Multiple Choice
Employers think people with good attitudes make better overall employees because they do better work.
True
False
- 52. Multiple Choice
Friendly polite; Respect for others; Ask for feed back; Take constructive criticism
Foundational Skills
Communication Skills
Teamwork
Interpersonal Skills
- Answer choicesTagsAnswer choicesTags