20 questions
Listening to the person speaking ensures that you hear and understand what is being said
true
false
You can listen to the speaker and pay attention to other people in the room at the same time
True
False
Making eye contact helps you to focus on the person speaking
True
False
It is important to recognize when you don't understand what was said and ask the speaker to ____________ what she meant
Explain
Write
Record
Sign
When listening to someone speak, let them finish talking before ___________ what they've said
Listening to
Responding to
Alphabetizing
Reading
It is impolite to ________ someone, or talk before the person was finished talking
Argue with
Interrupt
Stare at
Sing for
If you think of something you want to say while a person is talking to you, ________ your question or comment until they're done.
Discard
Repeat
Save
Discuss
If you think you understood what was said, there's no need to repeat what was said in your own words
True
False
Rephrasing what was said means that you repeat what you heard in your own words
True
False
Repeating what was said in your own words helps you to better understand the message and helps it stick in your mind
True
False
Rephrasing what was said gives the speaker a chance to commend you on your listening skills
True
False
A great place to start when learning verbal communication skills is speaking __________________
Loudly
Clearly
Garbled
Softly
in order to speak clearly, talk ________ enough so the person you're talking to can hear you easily
Harshly
Loudly
Rapid
Angrily
You should practice using words that show your intelligence and professionalism
True
False
When your _________ don't match up with your non - verbal cues, people will feel mistrust, uncertainty and confusion when talking to you
Facial Expressions
Words
Emotions
Looks
Different situations can affect the nonverbal cues people send
True
False
A _______ happens when two people think they are on they are on the same page about something, but in reality they are thinking two different things
Truce
Party
Misunderstanding
Date
In the workplace, what you're writing and to whom, will determine how you write
True
False
Whether or not you should use correct grammar and spelling depends on who will be reading what you write
True
False
__________ communication is made up of facial expressions, or the look on your face, and body language or movements.
Verbal
Written
Non Verbal