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20 questions
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- Multiple ChoicePlease save your changes before editing any questions.
Meeting the needs of guests with kindness and goodwill.
hospitality
host
recreation
franchise
- Multiple ChoicePlease save your changes before editing any questions.
A place to sleep for one or more nights.
chain
brand
lodging
travel package
- Multiple ChoicePlease save your changes before editing any questions.
Any activity that people do for rest, relaxation, and enjoyment.
franchise
hospitality
recreation
independent business
- Multiple ChoicePlease save your changes before editing any questions.
Businesses that physically move travelers from one place to another.
travel package
travel industry
lodging
tourism
- Multiple ChoicePlease save your changes before editing any questions.
Business that is not connected legally or by contract to any other business.
independent business
franchise
- Multiple ChoicePlease save your changes before editing any questions.
Business that has more than one establishment under the same name and the same ownership.
chain
independent business
- Multiple ChoicePlease save your changes before editing any questions.
Businesses that provide overnight accommodations.
franchise
professional association
travel
lodging property
- Multiple ChoicePlease save your changes before editing any questions.
A name, logo, tagline, or any combination of these that distinguishes a product from its competitors.
brand
host
- Multiple ChoicePlease save your changes before editing any questions.
The right to do business using the brand and products of another business.
host
franchise
brand
ethics
- Multiple ChoicePlease save your changes before editing any questions.
The recreation industry consists of rental cars, buses, trains, airplanes, ships, and travel agents.
True
False
- Multiple ChoicePlease save your changes before editing any questions.
The hospitality industry has a tremendous impact on the economy by ____.
allowing professional associations to organize and direct employees
creating complex options for businesses
encouraging employees to meet customer needs
providing jobs for millions of people
- Multiple ChoicePlease save your changes before editing any questions.
All of the following are examples of the foodservice industry except a ____.
grocery store deli that makes sandwiches
school cafeteria
roadside rest stop that includes vending machines
travel agency
- Multiple ChoicePlease save your changes before editing any questions.
Which of the following words means the same as lodging and may be used to mean a place to sleep?
Accommodation
Bed-and-breakfast
Campground
Lodging industry
- Multiple ChoicePlease save your changes before editing any questions.
Businesses in the ____ industry include travel agencies, cruise companies, and meeting and convention planners.
lodging
recreation
tourism
travel
- Multiple ChoicePlease save your changes before editing any questions.
Which of the following is a major reason all segments of the hospitality industry must work together?
To give chains and franchises equal opportunity.
To ensure that both single- and multiunit businesses are involved.
To successfully meet customer needs.
To provide customers with minimum comforts and impressions.
- Multiple ChoicePlease save your changes before editing any questions.
Examples of multiunit businesses are ____.
chains and franchises
chains and single-unit businesses
franchises and independent businesses
franchises and single-unit businesses
- Multiple ChoicePlease save your changes before editing any questions.
A career and technical student organization (CTSO) such as FCCLA or DECA gives students the opportunity to ____.
develop a code of ethics for professional practice
develop interpersonal, leadership, career, and technical skills
improve the profession and industry
monitor legislation that impacts the hospitality industry
- Multiple ChoicePlease save your changes before editing any questions.
Which of the following is the major purpose of a professional association?
To promote travel and tourism nationally and globally.
To find locations for professional schools.
To train people in hospitality and tourism.
To improve individuals, the profession, and the industry.
- Multiple ChoicePlease save your changes before editing any questions.
A code of ethics is a ____.
chance to influence governmental agencies
method of networking
provision of information about the industry to the general public
statement of proper, professional behavior
- Multiple ChoicePlease save your changes before editing any questions.
Organization for students with an interest in a career area, such as hospitality or business.
career and technical student organization (CTSO)
franchise fee
travel package
franchise agreement