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- 1. Multiple Choice
A : Hello. This is John Bates. May I speak with Mr. Wilson, please?
B :..................... Mr. Wilson is not here right now.
I'm sorry, but
No, you may not
What number are you calling?
You got the wrong number
- 2. Multiple Choice
Susan : Hello. Could I speak to Susan Malden, please?
Secretary : ......................., please. I'll see if she is in.
Call back
Hang up
Hold on
Pick up
- 3. Multiple Choice
Secretary : I'm sorry. Mr. Garcia can't come to the phone at the moment.
Albert : .................................... leave a message?
How I
Do you like to
May I
Would you like to
- 4. Multiple Choice
I'm afraid Professor Grimes has just stepped out. Can ............... a message?
I give
I take
you give
you take
- 5. Multiple Choice
Sandi : I'm afraid Barbara is not in.
Patrick : Can I .................... a message for her, please?
give
leave
take
write
- 6. Multiple Choice
Hello! Mary's ..............................
calling
dialing
speaking
waiting
- 7. Multiple Choice
A : Hello, is Mike ...................?
B : Sorry, he's out.
busy
here
now
there
- 8. Multiple Choice
A : Can I speak to Douglas, please?
B : There is no one here ........................
by that name
I know of
to speak to
who is likely to have such a name
- 9. Multiple Choice
Dela : I'd like to speak to Anne, please.
Sinta : I'm sorry. ..................................
This isn't it
This isn't she
You must have the wrong number
You must have misdialed the wrong number
- 10. Multiple Choice
Wulan : Can I speak to Betsy, please?
Secretary : ........................., please.
Certainly
Just a moment
Of course
Yes
- 11. Multiple Choice
caller : can I .............. to the manager,please?
speak
call
speaking
calling
- 12. Multiple Choice
secretary: who's calling please?
I'd like to speak to the manager
i need to talk about the product
I am Budi
alright
- 13. Multiple Choice
Caller : Hello ..............
Receptionist : I'm sorry he is out. would you like to leave a message?
caller : Sure. please tell him to call me back.
Could you speak to Mr. Aziz, please?
Could I speak to Mr. Aziz, please?
Can I take a message from you?
Can you tell Mr. Aziz?
- 14. Multiple Choice
receptionist : .................
caller : may i speak to Mr. Rahadi please?
receptionist : hold on please.
Good morning, Nusantara Airlines. How may I help you?
Good afternoon, Nusantara Airlines. Can you help me?
Hi. This is Nusantara Airlines. Can I help you?
Good evening, I am Rendi. He is not here at the moment.
- 15. Multiple Choice
Caller : please tell him to call me back at 1 pm today.
Secretary : of course,sir ................,please?
caller : sure, 08174104496
Do you have phone number
Could you phone number
Do you give me phone number
Could I have your phone number
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