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Professional Development
Professional Development
COMMUNICATION PROCESS
15 questions
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- 1. Multiple Choice
Communication is when the SENDER speaks AND the ________ accurately decodes its meaning
SENDER
RECEIVER
MESSAGE
FEEDBACK
- 2. Multiple Choice
___________ is the receiver’s response to the sender’s message that indicates understanding?
Hearing
Seeing
Encoding
Giving Feedback
- 3. Multiple Choice
________ is anything that interrupts or interferes with the delivery of intended communication?
Noise
Encoding
Feedback
Content
- 4. Multiple Choice
___________ Barriers includes environmental, visual, and physical distractions?
Internal
External
Semantic
None of the above
- 5. Multiple Choice
___________ Barriers include not paying attention, boredom, lack of interest, and daydreaming?
Internal
External
Semantic
None of the above
- 6. Multiple Choice
There are two forms of one-way communication; these two common forms are SEEING and ______?
Hearing
Encoding
Receiving
None of the above
- 7. Multiple Choice
VERBAL COMMUNICATION
Message and feedback
Facial Expression
Body language
Communication
- 8. Multiple Choice
Communication process/cycle is
Sender, receiver, message, feedback
Message, decoding, comprehension, feedback
Receiver, message, decoding, feedback
Dialogue, message, understanding and feedback
- 9. Multiple Choice
Verbal communication is
sending a message without using words
sending a message in words
posture, gestures, facial expression, body language
communicating with oneself
- 10. Multiple Choice
Non verbal communication
Body language
Voice quality, rate, pitch and volume
Sending and receiving wordless clues
Eye contact
- 11. Multiple Choice
When might you not use informal communication?
making arrangements with your friends
when meeting a new service user at work
sending a text message to your aunt
talking to your tutor about your work
- 12. Multiple Choice
When should you not use formal communication?
when meeting a new service user at work
when you are out with your mates
when talking with your manager at work
when you are in a meeting
- 13. Multiple Choice
Which is the least effective form of communication
Email
message in a bottle
facebook
refugee boats
- 14. Multiple Choice
Which list is not a barrier to effective communication?
Bias and stereotyping; lack of empathy
physical barriers, eg noise; inattention
individual differences; emotions
appropriate language; clear voice
- 15. Multiple Choice
Has technology increased communication in the past years ?
YES
NO
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