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Professional Development
Professional Development
Koodomobile - Choose Happy
31 questions
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- 1. Multiple Choice
True or False: Mobile services provided by Koodo use Telus Mobility's HSPA+ and LTE networks
True
False
- 2. Multiple Choice
Koodo's product lineup mainly consists of?
Smartphone & feature phones
Tablet
Wireless Home Phone (WHP)
All points are valid
- 3. Multiple ChoiceWhat SFD stands for?Such Fantastic dataSurvey-Free dataShock-Free dataAll points are valid
- 4. Multiple Choice
Fact or Faction: To generate revenue for TELUS, the CSS agents can offer Koodo mobile prior to LFC, on calls.
Fact
Fiction
- 5. Multiple Choice
How much data is included in the Koodo $15 Tablet Plan?
1 GB
4GB
2 GB
All points are valid
- 6. Multiple ChoiceFact or Fiction: Koodo Tablet SFD can be shared with Koodo plans.FactFiction
- 7. Multiple Choice
What is the cost of the Koodo Tablet plan - 1GB?
The plan has expired
$5
$15
$20
- 8. Multiple Choice
True or False: It’s a TELUS/Koodo business decision to introduce a mandatory Connection fee, which is charged with all activations and renewals transacted in assisting sales channels (i.e. in-store, door-to-door or call center), except online
TRUE
FALSE
- 9. Multiple Choice
When quoting mandatory $50 connection fee for Smartphone’s & Tablet. What are the important things to remember in order to avoid escalations and poor customer experience?
Do not indicate this is a “one time” connection fee; say per line instead
No closing tool/waiver to offset the connection fee
Do not indicate this is CRTC requirement
All points are valid
- 10. Multiple ChoiceHow many pieces of IDs are required for the Koodo credit check where the customers would like to take advantage of hardware subsidy on a service agreement?OneTwoThreeAll points are valid
- 11. Multiple ChoiceFact or Fiction : Credit checks can only be completed with the customer's consent as TELUS/Koodo must comply with privacy laws.FactFiction
- 12. Multiple Choice
Select from the following IDs which are accepted for the Credit Check over the phone?
Social Insurance Number
Canadian major credit card (Visa, MasterCard or American Express)
Non-expired Driver's License number, Province of issue and the expiry date
All points are valid
- 13. Multiple Choice
Fact or Fiction: Customers will receive SMS notifications at the following Data usage levels: 50%, 90% & 100%.
Fact
Fiction
- 14. Multiple Choice
How many Voice mails are included in the Koodo plan?
Voicemail 3
Voicemail 25
Voicemail 10
Voicemail 15
- 15. Multiple Choice
Fact or Fiction: Koodo plans offer UL text, picture and videos messages.
FACT
FICTION
- 16. Multiple Choice
What is the cost of unlimited Call Forwarding add-on?
$3/month
60¢/minute
$2/month
50¢/minute
- 17. Multiple Choice
Fact or Fiction: Call Forwarding feature is included in all the Koodo plans.
FACT
FICTION
- 18. Multiple Choice
How much gigs of data is included with the $55 UL min Plan TL SFD (Marketing offer)?
6 GB
4 GB
10 GB
All points are invalid
- 19. Multiple Choice
How much the customer will be charged in overage if they exceed their monthly data threshold/limit?
$10/200 MB
$13/100 MB
$5/100 MB
All points are invalid
- 20. Multiple Choice
Fact or Fiction: The CSS agents can offer Koodo mobile where customer objects during the early objections stating TELUS plans are too expensive or they have less data requirements.
FACT
FICTION
- 21. Multiple Choice
Why is Koodo a better fit for our price conscious customers. Select your best answer from the following options.
Shock-Free data (SFD) lets customers control their data usage so they can avoid unexpected charges
Get the latest and greatest phone for an affordable price on our flexible Tab.
Canada’s largest and fastest 4G LTE coast-to-coast network
UL Nationwide calling & international texting
All points are valid
- 22. Multiple Choice
The unlimited texting messaging includes which of the following features?
Includes international text messages sent and received anywhere in Canada
Includes international text, picture messages sent and received anywhere in Canada
Includes international text, picture and video messages sent and received anywhere in Canada
Includes text, picture and video messages anywhere in Canada
- 23. Multiple Choice
Fact or Fiction: No paper bill option with Koodo for customers unless they are on special need.
FACT
FICTION
- 24. Multiple Choice
What are the benefits for customers when they switch to Koodo mobile. Select your best answer?
Low priced monthly plan
Get a device on a tab
All postpaid plans include SFD (Shock Free Data)
Reliable Network
All points are valid
- 25. Multiple Choice
Yes or No: The CSS agents have to collect the taxes upfront for the cell phones.
YES!
NO!
- 26. Multiple Choice
Fact or Fiction: The CSS agents can offer family discounts on select Koodo plans?
FACT
FICTION
- 27. Multiple Choice
Fact or Fiction: After leading with our in-market TELUS Unlimited Plans + M&H discount . If the customer still objects due to pricing or lower data need, the CSS agents can offer koodo back pocket offers.
FACT
FICTION
- 28. Multiple Choice
FACT or Fiction: The Koodo plans are eligible for MNH offers and port in credits.
FACT
FICTION
- 29. Multiple Choice
FACT or Fiction: The US is included in the 1000 International LD minutes.
FACT
FICTION
- 30. Multiple Choice
How much gigs of data is included with the $50 UL min Plan TL SFD (Marketing offer)?
10 GB
8 GB
1 GB
4 GB
- 31. Multiple Choice
If a customer would like to port a number from a TELUS brands (Koodomobile, PC & Public mobile). The CSS agents can assign a new number and the customer must call the PAC # to complete the port request. Select the correct option.
This is sometime possible
This is the correct procedure
This is never possible
This question is too hard for and I can't answer
- Answer choicesTagsAnswer choicesTags