Module 3: Coverage,My Account,Metro Care,Metrovoice
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15 QuestionsShow answers
  • Question 1
    45 seconds
    Q.

    It refers to the physical areas where Metro by T-Mobile has cell tower networks to provide customers the ability to make and receive calls, send and receive text messages, and use data.

    answer choices

    Signal

    Coverage

    Network

    Service

  • Question 2
    30 seconds
    Q.

    Not all devices are compatible with all networks. For example, non-4G LTE devices cannot use the 4G LTE network.

    answer choices

    True

    False

  • Question 3
    20 seconds
    Q.

    Two types of Coverage

    answer choices

    Cell Tower

    Metro by T-Mobile Coverage

    T-Mobile Network

    Partner Coverage

  • Question 4
    30 seconds
    Q.

    Customer has access to limited services: calling and text messages only

    answer choices

    Roaming

    International

    Partner Coverage

    T-Mobile Network

  • Question 5
    30 seconds
    Q.

    If the customer's account is on a high security pin they can still access their my metro app/my account

    answer choices

    True

    False

  • Question 6
    30 seconds
    Q.

    My Account Supports:

    answer choices

    Refund

    Plan and Feature Change

    Profile Upgrades

    Billing and Service Usage History

  • Question 7
    30 seconds
    Q.

    Call details can be viewed using my metro app:

    answer choices

    True

    False

  • Question 8
    30 seconds
    Q.

    Whenever we have urgent information for agents to read, we will display it at the top of the Page.

    answer choices

    News

    Resources

    Alerts

    Updates

  • Question 9
    30 seconds
    Q.

    Page displays all announcements posted to MetroCare.

    answer choices

    Alerts

    Notification

    Newsletters

    Upadates

  • Question 10
    30 seconds
    Q.

    It contains process support information about Devices, Markets & Stores, Payments, Processes and Procedures, and Services.

    answer choices

    Things to know

    Newletter

    Empower

    Alerts

  • Question 11
    30 seconds
    Q.

    It contains troubleshooting steps and processes to help the customer with their device/service.

    answer choices

    Things to know

    Empower

    Call Assist

    Alerts

  • Question 12
    30 seconds
    Q.

    Metro Chat can help agents with things like:

    answer choices

    Tough Billing Questions

    Additional Troubleshooting.

    Approve Manager Courtesy Credits

    Approve Waive Fees outside of the established process and procedures.

  • Question 13
    30 seconds
    Q.

    It is our internal Social networking site.

    answer choices

    Metrocare

    Empower

    Call Assist

    MetroVOICE

  • Question 14
    30 seconds
    Q.

    Errors displays the count of errors the agent or team has made during the selected period.

    answer choices

    True

    False

  • Question 15
    30 seconds
    Q.

    Directly ask the Service Expert if there are any troubleshooting steps outside of m*Power for your customer’s issue.

    answer choices

    True

    False

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