It refers to the physical areas where Metro by T-Mobile has cell tower networks to provide customers the ability to make and receive calls, send and receive text messages, and use data.

Not all devices are compatible with all networks. For example, non-4G LTE devices cannot use the 4G LTE network.

Two types of Coverage

Customer has access to limited services: calling and text messages only

If the customer's account is on a high security pin they can still access their my metro app/my account

My Account Supports:

Call details can be viewed using my metro app:

Whenever we have urgent information for agents to read, we will display it at the top of the Page.

Page displays all announcements posted to MetroCare.

It contains process support information about Devices, Markets & Stores, Payments, Processes and Procedures, and Services.

It contains troubleshooting steps and processes to help the customer with their device/service.

Metro Chat can help agents with things like:

It is our internal Social networking site.

Errors displays the count of errors the agent or team has made during the selected period.

Directly ask the Service Expert if there are any troubleshooting steps outside of m*Power for your customer’s issue.