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- 1. Multiple Choice
What is FST?
Food Serving Trail
Food Serving Time
Fast Serving Time
Food Sharing Time
- 2. Multiple Choice
What is TAT
Turn Around Time
Turn And Time
Truth And Tell
Touch And Time
- 3. Multiple Choice
TAT in seconds
90 seconds
120 seconds
60 seconds
45 seconds
- 4. Multiple Choice
TAT meaning
Starts when the customer placed an order to counter staff.
Starts when the customer reaches the counter and ends when he/she leaves the counter with or without pending number.
Starts when the pending number was given to customer and ends when the dining serves the order
Starts when the customer has reached the table and waits for the pending orders
- 5. Multiple Choice
Promised time in minutes
Cooking time + 2 minutes
Cooking time + 5 minutes
Cooking time + 3 minutes
Cooking time + 2.5 minutes
- 6. Multiple Choice
How many Grams per serving of fries: regular, large, jumbo
FFR 50, FFL 100, Jumbo 140
FFR 60, FFL 110, Jumbo 155
FFR 70, FFL 120, Jumbo 160
None of the above
- 7. Multiple Choice
What is Key step number 4
Take the order and do suggestive selling
Smile and greet the customer
Receive payment and give change if any
Total the order and state the amount of purchase
- 8. Multiple Choice
The most important person in the store is the _________.
Manager
Crew
Customer
Guard
- 9. Multiple Choice
In this Counter Service System, one cashier and one counterperson attend to a single line of customers.
Cashier Only Counter System
One Line Counter System
Two Line Counter System
Counter-CP Service System
- 10. Multiple Choice
Used to speed up counter service by taking the orders of the customers while they are still in line.
Cashier
Outside Order Taker
Production Controller
Stockman
- 11. Multiple Choice
In handling customer complaints, some action steps recommended are: Smile, Listen, Think, ______ and Smile.
Act
Say Hi
Frown
Ask for repeat business
- 12. Multiple Choice
_____________ is an opportunity to offer a new product line.
Assist the customer
Smile and Greet
Suggestive Selling
None of the above
- 13. Multiple Choice
The __________ is composed of main dish, side dish or extra, dessert and beverages.
Combo Meals
Meal Square
Meal Triangle
None of the above
- 14. Multiple Choice
What is our New JKM Toy
Jollibee Wheel of Joy
Jollibee Fun Camp
Jolly Fun House
Jolly Water Play
- 15. Multiple Choice
How much is the Corned Beef Breakfast Pies
50
45
49
40
- 16. Multiple Choice
How much is the Jollibee Funko Pop (2Pack)
1000 with every value meal purchase
1100 with every value meal purchase
1200 with every value meal purchase
1300 with every value meal purchase
- 17. Multiple Choice
The standard Food Serving Time for Pending Orders is _____ minutes or less.
2.5 minutes
4 minutes
6 minutes
5 minutes
- 18. Multiple Choice
A method of dividing the 7 Key steps among the crew positioned in the counter to make the lines move fast is the _____________.
OOT
Counter Service System
One Line Counter System
CP
- 19. Multiple Choice
FSC Philosophy: We provide a __________ that results to sustainable business growth
jolly experience
alagang Jollibee
jolly customer experience
None of the above
- 20. Multiple Choice
Sustainable Business growth is upholding our strong brand by maintaining profitability through __________________
Alagang Jollibee
Operational Excellence
Suggestive Selling
All of the above
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