20 questions
Which account type available for Trading Bonus?
Cent, Mini, Classic, ECN
Cent, Mini, Classic
Mini, Classic
Mini
Bonus available in which entity?
Only VC
Only CY
VC and CY
All entities
In general, Which type of bonus do we offer?
Non-Deposit Bonus and Deposit Bonus
Deposit Bonus and Trading Bonus
Trading Bonus and Partnership Bonus
Trading Bonus
If client has Trading Bonus in what case bonus will not be credited?
Volume less than integer such as 0.5 Lot
Currency pairs are not in the table which listed in Bonus Tab
The orders were not closed within 30 minutes yet
All above
Trading Bonus will be credited in what currency?
Only USD
Account currecny
None of above
What is the formula of Deposit Bonus?
(Trading volume/Net Deposit)/1000 x (Price of gold /31.1) x 0.001
(Net deposit x Bonus size) - Compensation
Total deposit - total withdrawal
(Cumulative trading volume/Net Deposit)/100000
Where bonus will be added on MT4?
Free Margin
Equity
Balance
All above
What is the formula of Gold Bonus?
Bonus Size x Net deposit
(CTV/Net Deposit)/1000
Bonus Size x Net deposit x (Price of gold /31.1) x 0.001
Bonus Size x Net deposit x (Price of gold /31.1) x 0.01
If client would like trading bonus credit immediately what support can do?
Tell client to wait the bonus will be credited automatically within 30 mintues
Support go to function Bonus correction in Intranet
Escalate case to SL
Create task in Jira
What is the conditions to cancel deposit bonus?
Once bonus is canceled, there is no way to restore it.
There is no way to activate another bonus program with that account
The amount of available bonus in that account will be deducted once bonus is canceled
All above
Client can cancel Lot Back Bonus?
Yes
No
How long to cancel bonus program?
1 working day
3-5 working day
5 working day
10 working day
What is Bonus compensation?
The amount of bonus which was deducted as a result of losses
Total deposit- Total wothdrawal
Bonus gives to client for trade
Bonus gives to client after they make new deposit
If I only trade with this bonus (no real funds), will my profit be added to my MT4 free margin or my PA free margin?
Only MT4 free margin
Only PA free margin
MT4 free margin and PA free margin available to withdraw.
No, It will added on Balance only
If client withdrawn more than the amount without losing bonus, What will happen?
Nothing happen
Client can ask support to return their bonus
Client will lose all bonus that they have
None of above
Where is client can check what bonus program do they have?
Exness Trader > Setting
Personal area > Bonus Tab
They need to contact support
Personal area > Deposit Tab
How is the allowed amount of funds to withdraw which is indicated in bonus tab calculated?
Free margin in MT4 - Current bonus x 2.5
Free margin in MT4 - Current bonus x 4
Free margin in MT4 - Current bonus x 1.5
Free margin in MT4 - Current bonus x 0.5
Task for bonus cancellation should assign to which department?
Support Managers
Team Leader
Support L2
Shift Leader
When is bonus compensation updated?
After client make a deposit and withdraw
After Stop Out
After client close the orders 30 mins.
Client makes a deposit and After Stop Out
In what case bonus is not granted ?
Client did not activate any bonus program on the account.
Compensation amount is more than calculated bonus (Deposit bonus).
Client’s total withdrawals is more than total deposits (negative Net deposit for deposit bonus).
All above