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- 1. Multiple ChoiceThe sequence of guestroom cleaning occurs in three steps, they are:a. Prepare to clean, clean guestroom, check guestroom conditionb. Enter guestroom, clean guestroom, leave guestroomc. Enter guestroom, check guestroom condition, clean guestroomd. Prepare to clean, enter guestroom, clean guestroom
- 2. Multiple ChoiceThe front desk often needs to be included in the communication loop as well since they are responsible for _________________.
a. Scheduling guestroom attendants
b. Maintaining guestroom reports
c. Assigning rooms
d. Maintenance schedulingABCD - 3. Multiple ChoiceThe housekeeping and _____________departments must work together to make certain guestrooms are properly maintained.
a. Front Office
b. Maintenance
c. Uniformed Services
d. AccountingABCD - 4. Multiple ChoiceGuestrooms must meet the guest expectation of staying in a clean, safe, and pleasant hotel property. The responsibility for meeting this expectation falls to the _______________.
a. General Manager
b. Front Desk
c. Security Department
d. Housekeeping DepartmentABCD - 5. Multiple ChoiceHotel equipment, machinery, or computer systems that are considered both very valuable and necessary for the smooth operation of the property.
a. Assets
b. Benefits
c. Property
d. ContentsABCD - 6. Multiple ChoiceWhich of these is not an area of responsibility for the executive housekeepers?
a. Budget writing
b. Advertising
c. Coordinating
d. DirectingABCD - 7. Multiple ChoiceHow par levels are determined depends on the type of ______________.
a. Inventory
b. Quality
c. Both A and B
d. None of the aboveABCD - 8. Multiple ChoiceThe executive housekeeper is responsible for establishing housekeeping standards in two areas: ____________ and ____________.a. Performance and Productionb. Performance and Productivity
c. Perfection and Productiond. Perfection and Productivity - 9. Multiple ChoiceWhich of the following is not a Performance Standard?a. Clean assigned areas to meet property standard.b. Carry out all cleaning tasks consistent with property standardsc. Carry out all cleaning tasks within assigned time limitsd. Use correct leaning products, equipment, and methods when cleaning
- 10. Multiple ChoiceRoom inspections are a secondary part of the overall process of guestroom cleaning.TrueFalse
- 11. Multiple ChoiceHousekeeping staff must complete guestroom cleaning between the time departing guests leave and when arriving guests check in.TrueFalse
- 12. Multiple ChoiceTypically the housekeeping department has the largest number of employees but is the least costly to operate.TrueFalse
- 13. Multiple ChoiceThe functional areas of a hotel in which employees have extensive guest contact, such as food and beverage facilities and the front lobby are known as:
a. Front Office
b. Front Lobby
c. Front Desk
d. Front of HouseABCD - 14. Multiple Choice___________ are services or items offered to guests or placed in guestrooms for convenience and comfort at no extra cost such as soap, shampoo, and stationery.
a. Fixtures
b. Amenities
c. Linens
d. AnimalsABCD - 15. Multiple ChoiceWhen a guest arrives at a hotel, he or she wants to be greeted by a clean, comfortable, and safe place to stay. The majority of these items are under the control of the executive housekeeper and the _______________.
a. Housekeeping staff
b. Maintenance staff
c. Front office staff
d. Security staffABCD - 16. Multiple ChoiceHousekeeping is responsible for keeping public spaces, front of house areas, meeting rooms, banquet rooms, and _______________ areas clean, fresh, and attractive.
a. Back parking lot
b. Back staircases
c. Back alley
d. Back of houseABCD - 17. Multiple ChoiceEmployees should check the work schedule at the end of their shift every ______________.
a. Week
b. Month
c. Day
d. Other dayABCD - 18. Multiple ChoiceThe responsibility for planning the number of employees needed to finish all housekeeping tasks correctly falls to the ___________________.
a. Executive housekeeper
b. Head housekeeper
c. Executive Manager
d. General ManagerABCD - 19. Multiple Choice3. How par levels are determined depends on the type of ______________.
a. Inventory
b. Quality
c. Both A and B
d. None of the aboveABCD - 20. Multiple ChoiceThe _________________ processes all soiled hotel bed linens, terry, and food and beverage table linens by operating all laundry/dry cleaning machinery in accordance with the hotel's standards. Cleans, presses, and finishes staff and guest garments if required.
a. Linen washer
b. Laundry cleaner
c. Linen attendant
d. Laundry attendantABCD - 21. Multiple ChoiceThe executive housekeeper is responsible for two types of inventories. They are:a. Recycled and non-recycled inventoryb. Non-recycled and par inventoryc. Recycled and par inventoryd. Non-recycled and maximum inventory
- 22. Multiple ChoiceA ______________ supervises, trains, and inspects the performance of assigned room attendants, turndown attendants, and floor attendants, ensuring that all procedures are completed to the hotel's standards.
a. Floor Manager
b. Floor Supervisor
c. Floor Monitor
d. Floor SuperintendentABCD - 23. Multiple ChoiceThe types of housekeeping positions found at each hotel will depend on the size of the hotel, the types of services offered, and the type of __________________ being promoted.
a. Guest experience
b. Property experience
c. Guest expectation
d. Guest excellenceABCD - 24. Multiple Choice______________ refers to the number of items that must be on hand to support daily, routine housekeeping operations.a. Parb. Recycled inventory
c. Non-recycled inventory
d. None of the above - 25. Multiple Choice______________ reduces the risk of loss due to theft or human error.a. Monthly inventory count
b. Automated inventory control systemc. Morning Inventory
d. Par levels - 26. Multiple ChoiceAt a property that has a total of 300 beds, housekeeping will need to maintain a par of ______________ sets of sheets in inventory in order to have sufficient stock for one day’s operation.150300320600
- 27. Multiple ChoiceBasic cleaning supplies for a housekeeping department include:a. Germicidesb. Window and bowl cleanersc. Furniture polishesd. All of the above
- 28. Multiple ChoiceAn employee can determine when the reorder point (ROP) of an inventory item has been reached by continuously monitoring the ______________ levels and considering the ______________ required.a. Stock, lead timeb. Stock, safety levelc. Safety, pard. Par, stock
- 29. Multiple ChoiceRegulating the flow of products from the main storeroom to the floor is known as:
a. Tracking
b. Lead time
c. Issuing controls
d. Reorder pointABCD - 30. Multiple ChoiceA typical control form for issuing guest supplies will likely have the following item(s):
a. Par stock
b. Cost of item
c. Reorder point
d. All of the aboveABCD - 31. Multiple ChoiceThe formula used to calculate the reorder point (ROP) of an inventory item is:a. Safety stock level + Normal consumption during lead timeb. Safety stock level - Normal consumption during lead timec. Safety stock level / Normal consumption during lead timed. Normal consumption during lead time - Safety stock level
- 32. Multiple ChoiceWhat must you consider in order to establish a par number for linens?a. Laundry cycleb. Replacement Linensc. Emergency situationsd. Normal consumption during lead time - Safety d. All of the above
- 33. Multiple ChoiceHow long do linens returning from the laundry need to rest in storage?
a. 24 hours
b. 6 hours
c. 2 hours
d. 48 hoursABDD - 34. Multiple Choice
Label the parts of the Laundry Cycle.Clean and used on the bed todayClean and ready for use tomorrowDirty and being laundered todayThere are 3 parts of a continuous cycle and all parts above are correct. - 35. Multiple Choice
What is the purpose for this common green practice symbol?
Rotate
Recycle
Save energy
Save on water consumption
- 36. Multiple Choice
What is the purpose for this common green practice symbol?
Save energy
Save on water consumption
Recycle
Light bulb
- 37. Multiple Choice
What is the purpose for this common green practice symbol?
Save energy
Rain
Save on water consumption
Recycle
- 38. Multiple Choice
The purpose of the housekeeping department using sustainable green practices is to...
Use sustainable practices that protect the environment
Reduce pollution and the drain on non-renewable resources such as water
Act as good stewards of the natural world
It increases the company bottom line
- 39. Multiple Choice
How many steps are there in the guestroom cleaning sequence?
6
4
3
5
- 40. Multiple Choice
The following is not part of the guestroom cleaning sequence:
Load the housekeeping cart with supplies
Dust, vacuum and empty trash
Post charges to guest folio
Restock amenities
- 41. Multiple Choice
___________ are meant to catch any problems that may have been overlooked during cleaning.
Guestroom audits
Room inspections
Quality controls
Engineering audits
- 42. Multiple Choice
A ___________ provides linen supplies for room attendants and stocks guestroom floor closets.
Floor supervisor
Turndown attendant
Laundry manger
Floor attendant
- 43. Multiple Choice
At a property that has a total of 586 beds, housekeeping will need to maintain a par of ___________ sets of sheets in inventory in order to have sufficient stock for one day’s operation.
1200
600
586
1,172
- 44. Multiple Choice
How long does linens returning from the laundry need to rest in storage?
6 Days
24 Hours
6 Hours
48 Hours
- 45. Multiple Choice
Next to labor cost, linens are the most important:
Asset inventory
Low-cost inventory
Recycled inventory
Non-recycled inventory
- 46. Multiple Choice
The formula for Safety Stock is:
Product daily consumption – reorder lead time
Product daily consumption – reorder point
Product daily consumption + reorder lead time
Product daily consumption x reorder lead time
- 47. Multiple Choice
What is the safety stock level for shampoo bottles for a hotel with 200 rooms that has a daily consumption of 340 shampoo bottles and the lead time for reorder is 10 days.
3,400
3,500
2,500
2,400
- 48. Multiple Choice
A hotel has 250 guest baths and the executive housekeeper knows it takes six weeks for a new stock of soap to arrive. The housekeepers use 250 soap bars per day. Calculate the reorder point.
250
10,500
11,000
21,000
- 49. Multiple Choice
A hotel has 780 guest baths and the executive housekeeper knows it takes six weeks for a new stock of soap to arrive. The housekeepers use 140 soap bars per day. Calculate the reorder point.
Review Section 8.6
250
10,500
11,760
None of the above
- 50. Multiple Choice
It is mandatory that every US citizen must recycle.
True
False
- Answer choicesTagsAnswer choicesTags