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- Multiple ChoicePlease save your changes before editing any questions.
American Society for Quality had defined quality as ____________________________________
The actual measurement of output to see if specifications have been met.
The degree to which the product or service confroms to design specifications
The totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.
The degree to which the product or service meets the customer expectation
- Multiple ChoicePlease save your changes before editing any questions.
The following are Fundamentals of Quality except
Perceived Quality
Quality Control
Quality Assurance
Total Quality Management
- Multiple ChoicePlease save your changes before editing any questions.
Which one of the following is the importance of quality?
Conformance
Cost
Serviceability
Features
- Multiple ChoicePlease save your changes before editing any questions.
Quality can be defined as the degree to which the product or service meets the customer expectations came from ___________________
American Society for Quality
Joseph Juran
Quality Assurance
Customer perspective
- Multiple ChoicePlease save your changes before editing any questions.
Which of the following are the correct step in Deming Cycle
Act → Check → Do → Plan
Plan → Check → Do → Act
Plan → Do → Check → Act
Plan → Act → Check → Do
- Multiple ChoicePlease save your changes before editing any questions.
Which of the following are principles of Total Quality Management (TQM)?
Strategic Commitment
Customer Focus
Bulid teamwork and empowerment
Set goals for improvement
- Multiple ChoicePlease save your changes before editing any questions.
Five (5) elements of TQM contains Strategic Commitment, Employee Involvement, Materials, Methods and __________________________
Reliability
Aesthetics
Durability
Technology (machines)
- Multiple ChoicePlease save your changes before editing any questions.
Which of the following is not the problems in TQM Implementation?
Lack of training
Changing target each year
Build teamwork and empowerment
Failure to lead
- Multiple ChoicePlease save your changes before editing any questions.
____________________ is where workers meet to discuss suggestion for improvement and managers learned to take the worker’s suggestion and allow them to be implemented.
Fishbone diagram
Quality Control
Quality Circle
Deming Circle
- Multiple ChoicePlease save your changes before editing any questions.
____________ is devised a 14-point plan to summarize his philosophy on quality improvement.
Philip B. Crosby
Kaoru Ishikawa
Armand Feigenbaum
W. Edwards Deming
- Multiple ChoicePlease save your changes before editing any questions.
Chuck Williams defined _____________as an integrated organisation wide strategy for improving product and service quality.
Quality Control
Quality Assurance
Total Quality Management
- Multiple ChoicePlease save your changes before editing any questions.
________________ is the process of comparing one’s own products, services, or processes against those of industry leaders for the purpose of improvement
Kaizen
External Customer
Special-Purpose Team
Benchmarking
- Multiple ChoicePlease save your changes before editing any questions.
___________________ is a graph to identify and plot problems or defects in descending order of frequency.
Flowchart
Pareto Chart
Gantt Chart
Check Sheet
- Multiple ChoicePlease save your changes before editing any questions.
Which of the following is not the reason why organisations implement TQM?
Enhances competition
Increase Productivity
Reduce Cost
Empowerment not practised
- Multiple ChoicePlease save your changes before editing any questions.
Which of the following is not in 5 Pillars of TQM?
Performances
Process
Leadership
Product
- Multiple ChoicePlease save your changes before editing any questions.
__________________ defined quality as fitness for use in terms of design, conformance, availability, safety and field use
Philip B. Crosby
Armand Feigenbaum
Joseph Juran
Kaoru Ishikawa
- Multiple ChoicePlease save your changes before editing any questions.
What are the importances of Quality?
I. Positive Company image
II. Competitive advantage
III. Productivity
IV. Cost
I and III
II and IV
I, III, IV
All of the above
- Multiple ChoicePlease save your changes before editing any questions.
W. Edwards Deming emphasized the importance of improving quality through his five-chain reaction, that is said when quality improved when costs decrease because of less rework, productivity improves, market-share increase with better quality and lower prices, the company increases profitability, and the number of jobs increases.
True
False
- Multiple ChoicePlease save your changes before editing any questions.
Product Factors is one of the factor for assessing quality. Which of the following will be noticed when evaluating the quality of a product?
I. Serviceability
II. Perceived quality
III. Price
IV. Aesthetics
II and III
I, II and III
I, II and IV
III and IV
- Multiple ChoicePlease save your changes before editing any questions.
Quality control (QC) refers to manage systematic approach for enhancing products, services, processes and operational quality control that meets customer's needs
True
False
- Multiple ChoicePlease save your changes before editing any questions.
The following are true about Total Quality Management EXCEPT :
Process Oriented
Profit first
Customer focus
Multiple quality dimensions
- Multiple ChoicePlease save your changes before editing any questions.
Which defines Scatter Diagram?
A chart that describes the steps in a process
An organised method of recording data
A graph of the value of one variable versus another variable
A distribution showing the frequency of occurances of a variable