Which of the following is something you can control?

When you're feeling angry at someone, it helps to empathize with them, and consider their feelings. What does "empathize" mean?

Albert wants to play basketball, while John wants to stay inside and play a video game. Which of the following is a compromise?

Which of the following emotions is the worst one to express when you're trying to resolve a conflict?

A mediator helps settle disputes between two parties. A mediator is similar to:

What's the most likely outcome of yelling at someone you disagree with?

Someone who must always get her way is most often viewed as:

You're upset with your mom for throwing away some of your old comic books. How should you tell her?

If you're arguing with a classmate, who's the best person to mediate the dispute?

Place the following steps for resolving a conflict in order: A) Breathe deeply; B) Suggest a compromise; C) Listen to what another person says