Have an account?
Skip to Content
Build your own quiz
10 questions
Show Answers
See Preview
- 1. Multiple Choice
Jim is the BRP on the acct while his wife Sarah is an auth user and is the one paying the bill. Can Sarah add her daughter Aimee as an auth user on the acct?
yes
no
- 2. Multiple Choice
Sarah forgot the PIN on the acct but was able to verify the OTP using the SSN. She now wants to set up the PIN on the acct. what will you advise her? Select all that apply.
Only BRP can change and/or set the PIN on the
The BRP can change the PIN thru My T-Mobile
PIN should be 6-15 non sequential numbers
BRP can use his birthday as the PIN for the account.
- 3. Multiple Choice
Aimee is unauthorized but uses one of the lines on the acct. She is calling because her phone is not working. How will you handle the call?
advise that she cannot access the account because she is unauthorized.
advise need to get in touch with BRP to get permission to pull up the account
Send her a OTP if she knows the SSN to access the account
Assist and follow basic Troubleshooting Steps to get the phone fixed.
- 4. Multiple Choice
Beatrize is NOT an authorize user on the account, Her phone was lost, and wants it to be suspended. can you suspend the service of the lost phone for her?
YES
NO
- 5. Multiple Choice
Agu is an active member of the U.S. Navy and currently deployed in Wakanda, he is trying to make a payment on the account using his Credit Card. HE forgot the pincode on the account, He is using a satelite phone, we dont have option for OTP and he dont have email on file. How will he pay his bill?
Escalate customer's request to your Coach or Sr. Rep for resolution
Transfer Agu to IVR
Advise Agu to make a payment online
shout wakanda forevah!
- 6. Multiple Choice
Things Authorize user can do on the account
Add a new line
Add an authorize user
Cancel a line
Resume a canceled line
- 7. Multiple Choice
Samson Steps in adding an authorize user.
Features tab > Page Options > Authorization Names > Change First or Change Second.
Financial tab > Page Options > Authorization Names > Change First or Change Second.
BAN Profile tab > Page Options > Authorization Names > Change First or Change Second.
Agreement tab > Page Options > Authorization Names > Change First or Change Second.
- 8. Multiple Choice
Individual acount verification document
https://c2.t-mobile.com/accounts/account-verification-tex
https://c2.t-mobile.com/accounts/care-verification-account
https://c2.t-mobile.com/accounts/account-verification-care
https://c2.t-mobile.com/accounts/verification-account-care
- 9. Multiple Choice
True or False: An account can have maximum of two BRP if they are legally married.
True
False
- 10. Multiple Choice
SIVR payment transfer number
63115
63165
63155
63355
- Answer choicesTagsAnswer choicesTags