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- 1. Multiple Choice
How many MFPs will i get in a year?
12
24
not fixed
as many as I ask for
- 2. Multiple Choice
when will I know that I have an MFP on the flight
in briefing
it says on my roster
an e mail form Cabin Supervisor
Its always a surprise
- 3. Multiple Choice
How long do I have to comment on my own performance
48 hours after MFP submission
no time lines
1 week after submission
It is not mandatory for me to write comments
- 4. Multiple Choice
I am encouraged to share my own behavioral examples with my Cabin Supervisor
yes
no
- 5. Multiple Choice
MFPs are generated by the system on
any flight
on turn arounds only
on ULR flights
on Cat4 flights or longer
- 6. Multiple Choice
For my Portfolio i need to
print screenshot of MFP completed on me
Do nothing
MFP will be e mailed directly to my Trainer
- 7. Multiple Choice
The 4 competencies I am measured against are
My teamwork. my professional behaviour, my knowledge and professional image and my customer service
My teamwork, leading my team, my professional behaviour, my good looks and sense of humor
My teamwork, my punctuality, my image and uniform, my knowledge and professional image and my customer service
My teamwork, my professional behaviour , my knowledge and professional image and leading my team
- 8. Multiple Choice
I used my french skills to interact with a couple who only spoke french- which competency will my Cabin Supervisor rate?
My Teamwork
My professionalism
My customer service
My knowledge and professional image
- 9. Multiple Choice
My image and uniform standards were immaculate at all times
My teamwork
My customer service
My knowledge and professional image
My professional behaviours
- 10. Multiple Choice
I could have used time to replenish drinks for my customers
My customer service
My professional behaviours
My teamwork
My knowledge and professional image
- 11. Multiple Choice
I view feedback as
a gift
my development
a pain
a tool to grow
- 12. Multiple Choice
I will miss training college and my peers
true
false
yes but I look forward to flying
- 13. Multiple Choice
if I dont get an MFP towards the end of the month
press panic button and get depressed
approach my CSV
write a mail to my CPM
do nothing
- 14. Multiple Choice
1. How many webinars do you need to attend during your probation?
Minimum 1, Service Related. Although you can attend as many as you wish. Recordings are also available to view from the portal
Three Webinars
No webinars required unless you are on Service Review
- 15. Multiple Choice
Where can you find more information about our webinars and drop-in workshops or download additional forms and templates?
Crew Portal: Career & Development - Learning & Development Hub - Economy Class – Probationary Crew
Kis
Cabin Crew Service Manual on the crew portal
- 16. Multiple Choice
How could you record a peer to peer conversation for your portfolio?
Always ensure your CSV has signed the peer: peer feedback
If your peer has written or emailed you the feedback, include this in your portfolio.
It is recommended that you write your own notes after your verbal conversation, (handwritten or typed, sentences, bullet points or mind maps).
Always include peer’s name and staff number, the sector & the date - no need for signature
On MFP
- 17. Multiple Choice
What can you do if you are flying when a webinar is scheduled?
Advise probationary crew team that you are flying
You may still be able to attend down-route if the timing aligns-all you need is an internet connection / Attend a different session, they run every 2 weeks (check the portal for schedule) / Access a recording from the portal
Ensure to swap your flight
- 18. Multiple Choice
How can you prepare for the 3 day Service Training Assessment & Refresher course?
Ask you Purser on you flights to brief you
Liaise with your peers
Ensure full completion and organisation of your Portfolio. Prepare effectively for flights. Deliver On Board services to standard. Review Manuals, OBU and Flight Instructions. Use Service Challenge to evaluate your knowledge
- 19. Multiple Choice
Are the Drop in Work Shops at EGHQ mandatory?
It is mandatory for anyone who is placed on a service review. For everyone else it is optional
Yes
No
Maybe
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