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- 1. Multiple Choice
First step to creating a first time guest profile over the phone is...
Asking for their address
Asking for their birthday
Asking for their first name
Asking for their phone number
- 2. Multiple Choice
First step to creating a first time guest profile in person is to
Ask for their ID
Ask them how they heard about us
Ask if if they have been to any other EWC before
None of the above
- 3. Multiple Choice
What should you do to ensure a guest is truly a first time guest?
Ask them if they've ever been anywhere else
Ask how they were referred
Ask for their phone number
- 4. Multiple Choice
When going through the first time guest script, when do you mention how they can save money with refferals?
Over the phone
In person
Both
Neither
- 5. Multiple Choice
What do you say to a First time guest who isn't sure what service they want
Tell them the waxer can help them with no other explanation or help
Ask them what their idea is and filter that to which services we offer
Say nothing and tell them to figure it out on their own
- 6. Multiple Choice
When would you globalize a phone number
For an existing guest
For a new guest
For everyone
- 7. Multiple Choice
If someone who has been to our location before wants to get serviced whats the first thing you are going to ask
Have you ever been here before?
Who do you normally see?
What day and time would are you thinking of coming in?
What services would you like?
- 8. Multiple Choice
When do you mention passes to a first time guest?
At check in before getting their ID
At check in after creating their profile
After asking how frequent they wax
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