19 questions
In business, which of the following tones should be part of every written communications?
Polite
Funny
Sarcastic
Vague
Which of the following is NOT one of the three basic questions you should answer before writing any business communication?
"What font should be used?"
“Who is the audience?”
“What is the purpose?”
“What tone should be used?”
In business writing, which item DOES NOT drive tone?
“Paragraph length”
“Sentence structure”
“Font style”
Word choice”
In business writing, which statement best describes "tone?"
“The attitude shown towards the audience”
The visual look and feel of document”
“The length of the document”
“The information given to the audience”
What section of an email comes after the body?
“Signature”
“Header”
“Salutation”
“Attachments”
What is a salutation?
“A greeting”
“A closing”
“A declaration”
“An announcement”
Which list shows the correct order for sections in a business letter?
A
B
C
D
What phase of the writing process should someone review your material?
Revising
Prewriting
Drafting
Editing
Which list shows the correct order for the steps in the writing process?
A
B
C
D
What is the inside address in a business letter?
“The receiver's address”
“The return address”
In a business email, it is OK to leave the Subject Line in the header blank.
Yes
No
Maybe
Where should you put a call to action in a business letter?
“In the Body's Conclusion”
“In the Body's Introduction”
“In the Closing”
“In the Salutation”
What phase of the writing process do you create a rough copy of the material?
“Drafting”
“Prewriting”
“Revising”
“Editing”
What font and font size should be used in a business letter?
“Times New Roman, 12 point”
“Arial, 14 point”
“Courier New, 10 point”
“Century Gothic, 16 point”
What phase of the writing process would you answer the three basic questions concerning audience, purpose and tone?
“Prewriting”
“Drafting”
“Revising”
“Editing”
In a business letter, which of the following is the BEST salutation when you are not sure who will be reading the letter?
“To Whom It May Concern:”
“Ladies and Gentlemen:”
“Dear Organization:”
What is the least amount of information that should be included in a signature for a business email?
"A closing and your name”
“Your name and contact information”
“A closing, your name and contact information”
Your contact information is an optional part of the signature in a business letter?
True
False
Which of the following is the BEST or MOST important tip for writing a good e-mail body?
“Keep the email message short”
“Focus on a several important topics”
“Restate the main purpose in the closing sentence.”
“Use multiple paragraphs”