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- 1. Multiple Choice
Marge is resigning from her company. Which is the best way for her to communicate this information?
Text her supervisor.
Speak to her supervisor in person.
Send a group email to the entire company.
Leave a sticky note of her supervisor's desk.
- 2. Multiple Choice
Ahmad is attending a work meeting. When is it appropriate for him to use his smartphone?
If the meeting is boring.
If the speaker cannot see him using it?
If his supervisor is not present.
If the meeting specifically requires the participants to access information online.
- 3. Multiple Choice
Carla works at an accounting office. Which of the following should she do before sending a work-related email?
Check that the names and addressed of the intended recipients are correct.
Ensure the email has subject line, required attachments, a pleasant greeting, and her contact information.
Proofread and check for confidential information in the email and it's attachments.
All of the above.
- 4. Multiple Choice
Reggie works at a sporting goods store. Which is the best way to answer the store's telephone on a busy day?
"Please hold."
"Can I call you back later?"
"Thanks for calling XYZ Sports. This is Reggie. Can you please hold for one moment?"
"XYZ Sports. What do you need?"
- 5. Multiple Choice
Olivia is careful of how she communicates with people at work. Which is an example of positive nonverbal communication?
Smiling and nodding.
Asking and answering questions.
Crossing her arms and sighing.
Rolling her eyes and frowning.
- 6. Multiple Choice
Josh needs to place a non-urgent order with the sales representative at an office supply company. What should Josh do if the representative does not answer the phone?
He should call every 10 minutes, but he should not leave a voicemail message.
He should leave a voicemail message that includes his name, company name, phone number, and reason for calling.
He should send a text message and an email after he leaves a voicemail message.
He should call the representative's supervisor if the representative has not returned his phone call in 15 minutes.
- 7. Multiple Choice
Zoe is a computer technician. An older customer is asking the same questions repeatedly. What should Zoe do?
Tell the customer, "You already asked that question."
Sigh and roll her eyes at the customer.
Try using different words, a drawing, or a demonstration to answer the questions.
Stop answering the questions and walk away.
- 8. Multiple Choice
Jose' is delivering a sales presentation. During his presentation, he should do all of the following EXCEPT...
Make eye contact with the audience.
Talk at an appropriate speed and volume.
Look down and read directly from his notes.
Remember to breathe and smile.
- 9. Multiple Choice
Jackie is unhappy with her performance review and salary. She schedules a face-to-face meeting with her supervisor. Which of the following should she also do?
Plan to meet in a quiet location away from co-workers and customers.
Remain calm, poised, and focused.
As her supervisor for specific feedback examples, and improvement ideas.
All of the above.
- 10. Multiple Choice
Mr. Ling is responsible for updating the company's social media sites. He should do all of the following EXCEPT...
Proofread for content, grammar, spelling, capitalization, and punctuation mistakes.
Credit the sources of any statistics, photographs, or quotes.
Use a highly controversial even or idea to grab the viewer's attention.
Ensure no confidential information is revealed.
- 11. Multiple Choice
Mia is participating in a conversation. Which demonstrates her good listening skills?
Nodding and making eye contact.
Checking her phone for text messages.
Looking around the room.
Interrupting the person to ask a question.
- 12. Multiple Choice
Tomorrow Emma will participate in a video conference call. Prior to the call, she should do all of the following EXCEPT...
Practice using the equipment.
Find a chair with wheels so she can move around during the call.
Minimize the background noise.
Put away her mobile devices and other distractions.
- 13. Multiple Choice
Marcus is in a face-to-face interview. Which is an example of positive nonverbal communication?
Looking around the room.
Talking about why he is the best candidate for the job.
Sitting up straight and making eye contact.
Reading his resume' out loud.
- 14. Multiple Choice
When should text messages be used in the workplace?
To share large amount of information.
To share confidential information.
To share inappropriate jokes.
To share urgent information, provide a quick response, or ask a simple question.
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