Written communication is a method of delivering nonverbal messages.

According to Daniel Goleman, emotional competence is an extremely important factor in understanding emotional intelligence.

Bad situational timing can ruin an otherwise good business undertaking.

Which of the following is a defining characteristic of laissez-faire leaders?

Which of the following is an example of nonverbal communication?

As a member of a newly formed group, you should consider conflicts to be a normal part of the group development process.

When a group forms, it has a number of issues to resolve before it can really start to work.

Team building is a process that requires efforts from everyone involved and usually takes quite a bit of time.

A team leader asks his team members for input on how a project should be completed and then just goes ahead and does what he had planned from the start. Which game is the team lead playing?

Timing can be a major factor when a message becomes distorted and misunderstood.

Which of the following refers to the emotional readiness of a listener when a message is received?

Which of the following best describes an informal group?

In the case of selective listening:

The autocratic, consultative, participative, and free-rein styles of leadership are based mostly on the extent to which the leader includes others in the process of making decisions.

Which of the following statements is true about communication?

In a high-context culture, one must be very careful about cultural norms and nonverbal behaviors on both sides.

Which of the following best defines a grapevine?

When listeners engage in filtering, they receive messages correctly because they filter out the noise involved in the communication process.

Emotional intelligence is a competence people are born with and it remains unchanged during their lifetime.

A person high in _____ intelligence is most likely to enjoy dealing with brain teasers.

In terms of intensity, first-degree games are usually quite harmless.

Anger becomes harmful when you are convinced that other people are to blame for deliberately and unnecessarily causing you trouble.

In which of the following professions is a kinesthetically intelligent person most likely to excel?

According to Dr. Allesandra, which skill should be taught in schools to improve people's ability to listen?

Assertiveness involves putting others on the defensive.

According to the founders of emotional intelligence (EI), which intelligence allows you to understand the politics of your own workplace?

For success with the laissez-faire leadership style, followers must be self-directed and motivated to act without intervention.

According to Albert Mehrabian, which of the following is a function of nonverbal communication?

Relevance timing means that communication should fit the other topics being discussed.

Group process is the way members of a group deal with each other while working on a task.

Intelligence is exclusively based on a person's reasoning ability.

A listener is overwhelmed with incoming data and has to decide which data will be processed and remembered. This situation is an example of:

Your self-esteem level is indicated by the verbal mode of communication and not the nonverbal communication signals.

Which of the following steps is likely to help build an effective team?

While greeting a person, variations in facial expression rarely carry any significance.

One reason members of groups conform is to avoid pressure or rejection by the rest of the group.

The process of doing business can be badly hampered by prejudice.

_____ is the network of shared values in an organization.

Redefining is the last stage of the group development process.

primarily

People whose intelligence fall into the category of _____ are typically gifted writers, poets, songwriters, and speakers.

Prejudice can overlap with jealousy.

Leadership is best defined as the ability to:

While having dinner with his friends in a crowded restaurant, Michael consciously ignores the noise around him. He makes an attempt to pay attention to his friends' discussions. In doing so, Michael is engaging in:

A person with intrapersonal intelligence is rarely introspective.

During his performance appraisal meeting, Roger's manager appreciated that he was being proactive. However, Roger was also advised to improve his interpersonal skills. Roger chose to hear and retain only the good part. As a result, he decided to tell his colleagues only about the good feedback he received from the manager. This is an example of:

Legitimate power is based on the position a person holds in an organization.

A grapevine network in an organization typically consists of formal groups.

How do red flag words affect listening?

Illustrators are the gestures that are used to control the flow of communication.

The "Wooden leg" game is one in which a person tries to trap another person in a mistake, a lie, or some other type of negative situation.

Which of the following statements is true of intelligence?

In the context of defensive behavior, a person who uses the _____ approach appears to be shutting down.

Horizontal messages are the messages that need to go through a chain of command in an organization.

Red flag words contribute to reducing instances of miscommunication.

Formalizing is a stage in the group development process where the group can perform meaningfully, and where it is more likely to last.