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Professional Development
Professional Development
Changing Reward Groups Quiz
5 questions
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- 1. Multiple Choice
Every dealership has what rewards group when they become a customer with More Than Rewards?
Default
HOG
Military
None of the above
- 2. Multiple Choice
Where do you go to change a customer’s rewards group?
Under the Chapter/Club information section of their profile in Rider Rewards
To their profile in your DMS
You cannot change a customer’s reward group
Milwaukee
- 3. Multiple Choice
Why would you want to change a customer’s reward group?
They are a member of a special group like the HOG chapter or a veteran or police officer, and they should earn more for their purchases for all that they have done and do for us
There’s no reason for changing a reward group
- 4. Multiple Choice
What is the MOST important thing to remember after you change a customer’s reward group?
Click Save at the bottom of the page
Tell the customer you have placed them in the group
Tell your manager
Give the customer a smile and a wink while pointing your fingers at them in the shape of an imaginary gun
- 5. Multiple Choice
What is the point of having multiple reward groups?
You can have it them set up so some reward groups earn more points per dollar than regular customers
It helps you identify members in your customer base so you can accurately target their individual needs
To prevent giving discounts, but still make it feel like the members of these groups are getting a little more than everyone else
All of the above
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