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Professional Development
Redeeming Coupons Created from home Quiz
10 questions
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- 1. Multiple Choice
True or false: Coupons printed from home expire
True - They expire 30 days after they are printed
False - They're good forever
- 2. Multiple Choice
How long does a customer have to use their coupon printed from home before it expires?
30 days
14 days
7 days
120 days
- 3. Multiple Choice
In the event that your barcode scanner isn’t working, what can you type into the search bar to find a coupon printed from home?
CP number
Find a coupon
Locate missing rewards
Rewards number
- 4. Multiple Choice
If a coupon expires, does a customer get those points back?
Yes, the system reloads them because the coupon never got used
Yes, but only if a manager approves it
No, those points will not be loaded back onto the account
No, but bonus points can be added for the amount of points used to create the coupon if the situation deems necessary
- 5. Multiple Choice
If a customer accidentally creates a coupon at home, can you at the dealership cancel that coupon?
Yes, in the Cancel Rewards section at the bottom of the Rider Rewards tab
No way, they should’ve been more careful
- 6. Multiple Choice
What should you do when a customer presents you with a coupon they’ve printed from home?
Check to make sure it is in date
Check to make sure the person's name on the coupon matches who is in front of you
Both A&B
None of the above
- 7. Multiple Choice
If a customer forgets their coupon that they’ve created from home, can you still redeem it in the dealership?
Yes, you just have to go to the Coupons Spent or Printed Out section in their profile and get the CP number for the coupon they left at home.
No, it has to be scanned
- 8. Multiple Choice
If a customer tries to use a coupon that they’ve printed from home more than once, will the system allow this?
Yes, there is no way for the system to tell when a coupon has been redeemed.
No, each coupon has a CP number that is unique to that coupon and prevents it from being redeemed more than once.
- 9. Multiple Choice
In order for a customer to begin printing coupons from home, what do they need to do?
Create an account through the portal on your website
Go to morethanrewards.com and create an account there
Insert their rewards card into their printer
Google their rewards number and hope they find where to go
- 10. Multiple Choice
True or false: Customers have the ability to reprint coupons from home
True, but they can only redeem the coupon once because of its unique CP number
False, only dealership employees can reprint coupons for them.
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