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Professional Development
Professional Development
Redeeming Coupons in the Dealership Quiz
10 questions
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- 1. Multiple Choice
How many times can a coupon be used?
Once
Twice
Five Times
Unlimited
- 2. Multiple Choice
True or false: You can redeem more than one coupon to get closer to the total your customer has on a purchase
True
False
- 3. Multiple Choice
What is the next step after redeeming a coupon in Rider Rewards (the Intranet)?
Apply the coupon amount as a tender option in your DMS
Say, “have a great day!”
Nothing, you’re done
Tell your customer to leave you alone
- 4. Multiple Choice
What can you use to search for a customer in Rider Rewards (the Intranet)?
Reward Number
Last Name
Phone Number
All of these
- 5. Multiple Choice
True or false: Zack (devilishly handsome guy in the videos) recommends printing your customers coupons
True
False
- 6. Multiple Choice
Can you re-print a coupon?
Yes, from the Coupons Spent or Printed Out section of a customer’s profile
Yes, by redeeming another coupon and printing that one
No, sorry, you missed your opportunity
No, but your manager can
- 7. Multiple Choice
True or false: Redeeming a coupon in Rider Rewards (the Intranet) automatically applies the balance deduction in your Dealer Management System (DMS)
True
False
- 8. Multiple Choice
There are two steps to redeeming a coupon: creation and redemption. When a coupon is redeemed in the dealership, do both happen at the same time?
Yes! It was designed this way to help out our cashier friends and prevent them from having to do more than one step.
No, that's impossible
- 9. Multiple Choice
Zack (your diligent instructor) always recommends printing coupons and having customers do what?
Sign them
Throw them away
Put it on their fridge
Burn it to dispose of any evidence for their spouse that they’re spending more money on gear
- 10. Multiple Choice
Where do you go to view a customer’s history of created or redeemed coupons?
Coupons spent or printed out in their profile
Customer’s portal on your website
Your manager
Pfft, you can't see this
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