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- Multiple ChoicePlease save your changes before editing any questions.
What does CPNI mean?
Personal Identifiable Information
Cost per network information
Customer Proprietary Network Information
- Multiple ChoicePlease save your changes before editing any questions.
What does CPNI include? (Select all that apply)
call detail records−service area
city and country called or texted
birth dates
account charges
SSN
- Multiple ChoicePlease save your changes before editing any questions.
what does PII mean?
Customer Proprietary Network Information
Personal Identifiable Information
Profesional Information Identifiable
- Multiple ChoicePlease save your changes before editing any questions.
What does PII include ? (Select all that apply)
balance
bank information
birth dates
Social Security numbers
- Multiple ChoicePlease save your changes before editing any questions.
What is required when adding a new Customer PIN/Passcode or changing a forgotten Customer PIN/Passcode?
One time permition
One Time Pin
Token
- Multiple ChoicePlease save your changes before editing any questions.
What are some examples of CPNI and PII that we should NEVER release? (Select all that apply)
Authorized User names
Birth dates
Balance on the account
Customer PIN/Passcodes
- Multiple ChoicePlease save your changes before editing any questions.
What are some examples of CPNI and PII that we can release after customer verification? (Select all that apply)
IMEI
Birth dates
Rate plans and features
Minutes/data amount used information
- Multiple ChoicePlease save your changes before editing any questions.
If an account pops without being verified, what items are needed to verify to account?
Billing Responsible Party (BRP) name or Authorized User(s)
Phone number
Pin/Password
Driver license
- Multiple ChoicePlease save your changes before editing any questions.
What account changes can only be authorized by the BRP? (Select all that apply)
Add or remove Authorized Users
Add a line
Customer PIN/Passcode changes
Billing Name changes
- Multiple ChoicePlease save your changes before editing any questions.
If the PAH requests to REMOVE an Authorized User, what additional verification step should you take? (Select all that apply)
Confirm the customer first and last name
Confirm that you're speaking with the BRP
send a One Time PIN