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Non-Verbal Communication

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  • 1. Multiple Choice
    1 minute
    1 pt
    What is non-verbal communication
    communicating with someone by using gestures
    Getting messages across with facial expressions
    Using your body language to convey something to someone else
    All of the above
  • 2. Multiple Choice
    1 minute
    1 pt
    Which of these is NOT an example of a verbal communication skill
    The speed of our speech
    Eye contact
    Language used
    Volume of speech
  • 3. Multiple Choice
    30 seconds
    1 pt
    Why do we have to make sure we do not speak too fast when communicating with a customer?
    They may not hear everything you've said like promotions or special products
    The customer may speak fast also because you are
    It may give the customer a migraine
    The customer may get excited and burst into song
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