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100 questions
all of the above (or below)
What is verbal communication?
gestures, facial expressions, and body positions
use of language
Anything people communicate with beyond the words that they are saying (more than the meaning of words)
Body language
Nonverbal communication
Emphatic gestures
Descriptive gestures
Tone of voice can reveal your true feelings
TRUE
FALSE
Is listening a part of communication?
Yes
No
How something is said, not what is said refers to...
tone of voice
space
touch
none of these
Communication without words is called
Silent speaking
Verbal communication
Nonverbal communication
Interpersonal communication
Which of this is a type of verbal communicaton?
Interpersonal
Kinestesic
Multitudinary
Big group communication
The verbal language can be written or oral.
Which is the place where the communication is made?
Situational context
Thematic context
Code
Channel
Paraverbal elements are...
Intonation, pauses and rhythm
Pauses, intonation and emphasis
Rhythm and pauses
Pauses and intonation
Which ones are elements of the verbal communication?
Channel
Channel and transmitter
Transmitter and receiver
All the answers are correct
The paraverbal language has the function of:
Communicate directly without words
Manifest feelings and emotions
Have simultaneous conversations
Communicate with a deaf person
If you are talking with a friend about the weather, what type of communication are you doing?
Intrapersonal communication
Interpersonal communication
all of the above (or below)
What is verbal communication?
gestures, facial expressions, and body positions
use of language
Is listening a part of communication?
Yes
No
verbal communication is when you use facial expressions
True
False
What is communication
A type of speech
Talking to others
A type of hearing
A type of learning
What is one way to advance your listening skills?
Look at their mouth
Avoid thinking about your response
Have the same topic
Which of these is NOT an example of non verbal communication?
Facial expression
Writen Letter
Eye contact
Talking
What should you avoid doing while communicating?
Avoid answering questions
Avoid thinking about your response
Avoid staying calm
Avoid using eye contact
Which key strategies can be used to ensure you get your point across during conversation?
A. Be genuine
B. Be brief and to the point
C. Use business language
D. All of the above
2. Which of the following strategies should you use when having a difficult conversation?
Frame the conversation in a positive light
Be frank and obnoxious
. Prolong the conversation as long as possible
None of the above
All of the following are question formats EXCEPT_______?
Closed-ended
Loaded
Business
Open-ended
Which of the following appears to introduce an open-ended question?
Did you see…
Can you explain…
Which of the following…
None of the above
Which of the following question types usually has a one-word answer?
Funnel
Open-ended
Recall
Close-ended
Which of the following question types require detailed answers?
Close-ended
Open-ended
. Both A. and B.
None of the above
Which of the following means to re-state what has been said to ensure understanding?
Reflecting
Funneling
Leading
Procedure
How can reflecting help you understand the speaker?
Verify the message is understood clearly
Shows interest
Demonstrates consideration for other’s viewpoint
All of the above
How is clarification different from reflecting?
It only focuses on your interpretation
It requires written communication
You may be unsure of the speaker’s message
None of the above
What key elements should be included when summarizing?
Restate key conversation points
Both parties add comments or feedback
Mention logical next steps
All of the above
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