Have an account?
Skip to Content
Build your own quiz
25 questions
Show Answers
See Preview
- 1. Multiple Choice
A customer service mindset means that a business considers providing excellent customer service to be
moderately important
necessary in certain cases
a top priority
its only objective
- 2. Multiple Choice
Businesses with cutomer service mindsets are usually able to
achieve their goals
reduce their expenses
hire more employees
satisfy their vendors
- 3. Multiple Choice
Why should employees act as if customers are their employers?
customers own the business
employees would not have jobs if there were no customers
customers pay employees' bonuses
employees might work for the cusstomers in the future
- 4. Multiple Choice
To demonstrate a customer service mindset, employees must believe that customers deserve their
unsolicited advice
limited information
complete attention
personal opinion
- 5. Multiple Choice
Customers have the right to expect employees to be
self serving
open minded
goal oriented
well informed
- 6. Multiple Choice
Emphasizing customer service can help a business to be more
innovative
competitive
objective
possessive
- 7. Multiple Choice
Which of the following is a potential benefit for a business that demonstrates a customer service mindset:
more publicity
increased assets
longer season
greater profits
- 8. Multiple Choice
Businesses whose employees demonstrate a customer service mindset often benefit from
rapid employee turnover
increased costs
reduced complaints
decreased employee morale
- 9. Multiple Choice
Demonstrating a customer service mindset benefit empoyees by supporting their
careers
need to be recognied
competitiveness
efficiency at work
- 10. Multiple Choice
What might an employee receive from a business for routinely helping customers with their probems and satisfying their needs?
a promotion
an expense account
a thank you
a compliment
- 11. Multiple Choice
The best time to demonstrate a customer service mindset is
in the morning
any time
when dealing directly with cutomers
when customers first walk in
- 12. Multiple Choice
What staff are responsible for displaying a customer service mindset?
all staff
those with direct customer contact
management
those with indirect customer contact
- 13. Multiple Choice
Employees can demonstrate their cutomer service mindset by using good
marketing strategies
promotional plans
phone skills
business activities
- 14. Multiple Choice
Which of the following is an opportunity for employees to demonstrate a customer service mindset
When buying products
when talking to friends about their jobs
when attending the company picnic
when greeting customers in person
- 15. Multiple Choice
Because of modern shopping preferences, it has become increasingly important for businesses to demonstrate a customer service mindset when interacting with customers
through the mail
through newspaper advertising
online
at outlet stores
- 16. Multiple Choice
What do employees often obtain by solving customers' problems quickly and satisfactorily?
repeat business
idividual priority
personal service
pleasant experience
- 17. Multiple Choice
Demonstrating a customer service mindset primarily involves considering customers'
wages
habits
appearance
needs
- 18. Multiple Choice
Which of the following will most likely result in quality customer service
letting other employees know you made a mistake
double checking the accuracy of your work
asking your supervisor to resolve problems
taking initiative to do your work
- 19. Multiple Choice
Using a pleasant tone of voice with customers is especially important when
trying to sell a new product
the customer is in a good mood
delivering bad news
the employee is being observe by a supervisor
- 20. Multiple Choice
In addition to smiling, employees can engage in appropriate nonverbal communication with customers by
shrugging their shoulders
using clear, concise language
using customers' names
making eye contact
- 21. Multiple Choice
All the bills in the cash drawer should face the same direction?
true
false
- 22. Multiple Choice
From left to right, we place bills in our cash drawer from largest to smallest.
true
false
- 23. Multiple Choice
The following item sells for $3.00
pizza
mac n cheese
gatorade
burritos
- 24. Multiple Choice
You can sell all of the following products at lunch time EXCEPT
Cheeze its
ICE Flavored Water
Oven baked hot cheetos
Takis
- 25. Multiple Choice
Pick the ONE item you can sell during lunch from the following products:
Arizona Iced Tea
Coca Cola
Cheester Fries
Doritos Flamas
- Answer choicesTagsAnswer choicesTags