What Tab in Pace Eco Assist will give you the ability to edit wireless settings?

What website should you use to run a speed test?

What percent of provisioned bandwidth should a customer expect under normal conditions?

Where would you find a customer’s CILLI code in Inet Portal?

Where do we direct a customer who wants to change their email password

What percent packet loss is unacceptable?

What range indicates a bad line Attenuation rate?

What could cause an interference with a Wireless signal?

In order to use LogMeIn Rescue, you can tell the customer to go to this website:

In LoopCare, what is the test you are required to run for every call?

In INet Portal which tool do we use to change a customer’s e-mail password?

Static IPs change, while Dynamic IPs stay the same. (True or False)

What is the pathway to find out a customer’s provisioned speed in DPI?

In order to use MyFrontier Mobile, customers must sign in with their Frontier ID.

The pathway to helping a customer with a Flashing Green DSL light is :

The default gateway to the Netgear D2200D modem is:

What DOS command can be used to assist in finding an IP address?

A customer calls in to change his WIFI password, the customer tell you the modem is Actiontec GT784WNV, you give the customer their default gateway (192.168.1.1) to try and get into their firmware(modem settings) so they can change the password, the customer says its asking for a user name and password, you tell the customer it’s :

1) A customer calls in saying they cannot get on the internet, but their phone says it is connected to the modem, the customer says the lights are, solid green Power light, solid green DSL light, solid green Internet light, solid green Wireless light. The workflow to use is:

1) A customer calls in saying they cannot connect to the internet, but their laptop says it’s connected to the modem, the customer says the lights are a solid green Power light, flashing green DSL light, solid red Internet light, solid green Wireless light. The workflow to use is:

You can check Port Admin Status in what tool?