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- 1. Multiple Choice
What is NOT a benefits behind TMO 1 launch?
Taxes Included
Simplify Billing
Lower Cancellations
Free phones
Discount by adding Auto Pay
- 2. Multiple Choice
Pain points that were not resolved with TMO One
Customer's dissatisfaction
Unlimited Roaming
High prices
Confusing Bill statements
- 3. Multiple Choice
Benefits of changing to TMO One (select all that apply).
Unlimited 3G Smartphone Mobile Hotspot
Auto Pay Discount
Netflix On Us + Family Allowances w/ 2 lines or more lines
All of the Above
Stateside International Unlimited Texting
- 4. Multiple Choice
Why is it important for customers to have Auto Pay?
Discount of $5 per line, up to 8 lines
Pay a little late
Because this is path to resolution
Kick Back
Avoid taxes
- 5. Multiple Choice
Why should you recommend to add Auto Pay with TMO One? (select all that apply)
$5 discount per line, up to 8 lines
Lower Bills
Collect TMO Money
To receive free lines
All of the above
- 6. Multiple Choice
Why should you recommend a Payment Arrangement? (select all that apply)
Avoid suspension fees
To keep account active
To keep customer's credit in good standing
Avoid prorated charges
- 7. Multiple Choice
What are the best self-service options for customers to make their payment, if this customer is already 68 years old and has problems walking? (select all that apply)
TMO My Account
SIVR
*729
Store
myt-mobile.com
- 8. Multiple Choice
When is the customer being charged for a Late Fee?
10 days
16 days
5 days
7 days
- 9. Multiple Choice
How much will the customer pay if they have 5 lines under T-Mobile ONE TI with 2 lines having ONE Plus International. They are on Autopay.
$350
$185
$255
$230
- 10. Multiple Choice
What is the maximum time a customer can extend their payment through all types of payment arrangement?
20
28
14
10
- 11. Multiple Choice
If T-Mobile has Free Netflix, and AT&T has free HBO, what does Sprint add as a video streaming Free stuff?
Hulu
Netflix too
ABS-CBN
Star Movies
- 12. Multiple Choice
True or False: A customer needs to be a BRP to be eligible for the ADM indicator to be changed, even if they are on Active Military Duty.
True
False
- 13. Multiple Choice
What happens to BANs moved to the TMOBILE ONE 55+ Plan and the customers are unable to update the DOB after 30 days?
BAN will be cancelled
BAN will be suspended
Nothing
BAN will go back to original plan
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