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Medical Assistant: Ch. 9 - Office Procedures - Quiz 2
56 questions
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- 1. Multiple Choice
All patient's financial accounts should be brought up to date
daily
weekly
monthly
at the time the patient is discharged
- 2. Multiple Choice
Payments made by a patient represent the doctor's
earnings
income
charges
accounts receivable
- 3. Multiple Choice
The patient's ledger card has the function of serving as
a complete financial record of his charges, payments, and balance
an itemized statement
a record of all visits
all of the above
- 4. Multiple Choice
The Federal Communications Commission public notice governing the use of the telephone for collections prohibits
calling at odd hours
repeated calls to the doctor
calls to employers
all of the above
- 5. Multiple Choice
FICA provides for which of the following:
(1) social security benefits
(2) unemployment compensation
(3) old age benefits
(4) workman's compensation
1 and 3
2
4
2 and 4
- 6. Multiple Choice
The Employees Withholding Exemption certificate is also called
W-2
W-4
FICA
S 20
- 7. Multiple Choice
The amount of Social Security which is deducted from an employee's paycheck is based on
the number of exemptions which are claimed
a percentage of the gross pay
income over 7,000.00 per year
a flat amount for all employees
- 8. Multiple Choice
The Employee's Withholding Exemption Certificate must be filled out by the
employee
employer
internal revenue service
state regulatory office
- 9. Multiple Choice
The main source of communication between the doctor and the public is the
newspaper
the television
the telephone
the billboard
- 10. Multiple Choice
An ABA number
is issued to each of a bank's customer
identifies a check and the bank it is written on
is issued to all commercial accounts
identifies only national banks
- 11. Multiple Choice
A bank statement is reconciled with
the depositor's check book
the daily journal
the accounts receivable
the disbursement record
- 12. Multiple Choice
The payee is not guaranteed payment if the check received is a
personal check
traveler's check
cashier's check
certified check
- 13. Multiple Choice
The term CURRENT ASSETS often refers to
financial obligations that mature in a short time
a long term mortgage on a piece of property
major medical equipment in the office
assets that can be readily converted to cash
- 14. Multiple Choice
Dollar entries made on the left side of the ledger are called
post reference
credits
debits
accruals
- 15. Multiple Choice
An endorsement of a check appears as the
name of the payee on the front of the check
signature of the maker on the front of the check
signature of the payee on the back of the check
none of the above
- 16. Multiple Choice
Any checks received for the doctor should be immediately
deposited in the bank
signed with a blank endorsement
given a full endorsement
given a restrictive endorsement
- 17. Multiple Choice
All disbursements, regardless of purpose, should be
made in cash
made by check
made from petty cash
entered on the day sheet
- 18. Multiple Choice
A rubber stamp may be used for
blank endorsements
full endorsements
restrictive endorsements
partial endorsements
- 19. Multiple Choice
The fee a doctor most frequently charges for a given procedure is called
usual fee
customary fee
reasonable fee
UCR fee
- 20. Multiple Choice
The patient's ledger should be kept
with the patient's folder
in a separate ledger file
with the general ledger
in a job cost ledger
- 21. Multiple Choice
An employee payroll sheet is also termed as a
cost sheet
payroll register
W-4
compensation record
- 22. Multiple Choice
The process of recording all the details of a transaction in the daily journal before an entry is made in the general ledger is known as
journalizing
posting
footing
crediting
- 23. Multiple Choice
The basic forms which comprise the pegboard bookkeeping system are
daybook sheet, patient ledger card, and charge slip
daybook sheet and charge slip
patient ledger card and patient's bill
journal and daily disbursements
- 24. Multiple Choice
Pegboard posting is often referred to as which of the following systems?
trial balance
basic
daily accounting
write it once
- 25. Multiple Choice
Business reply mail is an example of
first class mail
second class mail
third class mail
fourth class mail
- 26. Multiple Choice
Newspaper and periodicals are sent by
first class mail
second class mail
third class mail
fourth class mail
- 27. Multiple Choice
First class mail with valuable contents should be sent
certified mail
air mail
insured mail
registered mail
- 28. Multiple Choice
Packages and printed matter weighing more than 16 ounces are sent by
second class mail
third class mail
fourth class mail
first class mail
- 29. Multiple Choice
Fourth class mail is also known as
registered mail
parcel post
insured mail
special handling
- 30. Multiple Choice
The least expensive way of shipping heavy and bulky goods is by
express
parcel post
freight
truck
- 31. Multiple Choice
The straight telegram is a message of
10 words
15 words
25 words
50 words
- 32. Multiple Choice
How often is the physician's narcotic license renewed?
annually
every 3 years
every 5 years
never
- 33. Multiple Choice
If a patient who has complained of chest pain collapses in the office
immediately begin chest compressions
be sure the patient is breathless and pulseless before administering CPR
call an ambulance
check the patient's chart to see what medication the patient is taking
- 34. Multiple Choice
A patient calls in to office and states they have received a blunt injury to the eye. You should advise to
do nothing unless the eye is very swollen
apply heat
come in as soon as possible to have the eye checked
rub the eye to be sure there is nothing in it
- 35. Multiple Choice
The balancing of the monthly bank statement with the checkbook is referred to as
monthly balancing
check posting
reconciling the bank statement
statement certifying
- 36. Multiple Choice
An aging of the accounts receivable analysis
is shown on the trial balance
is a list of payments and charges for a given day
is used to identify collection problems
none of the above
- 37. Multiple Choice
All payments received are referred to as
accounts payable
gross income
petty cash
none of the above
- 38. Multiple Choice
A system in which the money charged is not considered income until the money is received is called
double entry
singly entry
accrual basis
ledger or ledger card
- 39. Multiple Choice
A patient's financial account is referred to as
charge slip
monthly statement
income slip
ledger or ledger card
- 40. Multiple Choice
On the ledger card, the adjustment column is used for
check marks
credit balances
refunds or charge corrections
none of the above
- 41. Multiple Choice
A listing of specific services rendered and fees charged is an
itemized statement
day sheet
control sheet
invoice
- 42. Multiple Choice
Deductions are subtracted from what source when computing payroll
net earnings
income tax
payroll tax
none of the above
- 43. Multiple Choice
A check dated two months from today's date is considered
insufficient
overdue
postdated
pre dated
- 44. Multiple Choice
What is the latest date an employer may give the W-2 form
bi-weekly
April 15
January 31
none of the above
- 45. Multiple Choice
What form is the physician required, by the IRS, to complete every three months for FICA income tax?
W-2
941
1040
1050
- 46. Multiple Choice
Major medical equipment such a X-RAY machines are known as
asset expense
fixed assets or capital equipment
intangible assets
none of the above
- 47. Multiple Choice
When a patient must cancel an appointment, you should
reprimand the patient
express regret
immediately offer a new appointment
none of the above
- 48. Multiple Choice
One way to prevent patients from forgetting future appointments is
call them the day before their appointment
do not book more than two weeks in advance
use appointment cards
all of the above
- 49. Multiple Choice
What should be avoided by the medical assistant
giving medical advice
arguing with the patient
discussing the patient's condition
all of the above
- 50. Multiple Choice
When one encounters a baffling term, you should
try to pronounce it
ask a co-worker
consult a dictionary
write it down several times
- 51. Multiple Choice
The first way to communicate courtesy to the telephone caller is to
put them on hold
answer promptly and identify yourself
excuse yourself if you must put the person on hold
none of the above
- 52. Multiple Choice
The behavior pattern of a person who is ill may be changed by a medical assistant that has an attitude which reflects
friendliness
reassurance
understanding
all of the above
- 53. Multiple Choice
Since the medical assistant's day is filled with interpersonal contacts, it is necessary to
be well groomed
be prepared to handle emergencies
be understanding
all of the above
- 54. Multiple Choice
When dealing with irritable patients, the medical assistant should
counter a rude remark with one of their own
establish a friendly atmosphere
keep quiet
none of the above
- 55. Multiple Choice
A good working relationship between the doctor and the assistant will be enhanced if he/she
insists on regularly timed lunch hours
addresses the doctor by his first name
studies the doctor's ways of doing things and tries to anticipate his/her needs
none of the above
- 56. Multiple Choice
The medical assistant should maintain pleasant public relations by
being diplomatic
listening carefuly
explaining delays
all of the above
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