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Professional Development
Professional Development
SHD v ER assessment
10 questions
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- 1. Multiple Choice
Where is the product located at present?
With our customer
With our supplier
At Richmond
At the CSC
- 2. Multiple Choice
What is the earliest delivery date we could offer this customer?
First available date on LDO
21/12/17
It has already been delivered
20/12/17
- 3. Multiple Choice
What is the earliest we could date this order for delivery?
13/04/18
12/04/18
The earliest date available on LDO
You are unable to date this order
- 4. Multiple Choice
Where will you find the up to date list which details if the supplier is SHD or ER?
Signpost
Sharepoint
In The Know / Handout guides
Service routes
- 5. Multiple Choice
If you date an order on LDO, how do you communicate with our ER team, so that they can let our suppliers know to move the requested item onto the PICKLIST?
Call them
Signpost form
Email them
Dating the order on LDO will let them know
- 6. Multiple Choice
Will SHD orders be shown on LDO?
No because Team Knowhow do not complete the delivery
Yes but only as a ghost booking
Yes in order for the item to be delivered
No these items must be collected in store
- 7. Multiple Choice
If today is the 5th March 2018, should we be concerned that there are no stock updates for this order?
No - It has just been loaded onto TRAX, our supplier will provide an update within 48hrs
Yes - The order may be stuck in the system
Yes - There should always be updates on TRAX
No - The customer has the item
- 8. Multiple Choice
What is the earliest we can date this order?
24/04/2018
23/04/2018
The earliest available date on LDO
We are unable to date this order at this time, our ER team will be in touch once we are able to do so
- 9. Multiple Choice
Can you date this order, purely using LDO?
Yes the stock is coming overnight
No you must check TRAX first to see if and when the item is available
- 10. Multiple Choice
What is the earliest we could date this order for delivery?
We are unable to date this order
27/03/2018
The earliest date shown on LDO
26/03/2018
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