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- 1. Multiple ChoiceThe information in a patient’s medical record can be read by anyone who is employed by the medical office.TrueFalse
- 2. Multiple ChoiceThe patient must sign a consent form to release information from his or her medical record.TrueFalse
- 3. Multiple ChoiceThe medical assistant should release only the information indicated on the release of information form.TrueFalse
- 4. Multiple ChoiceAll information about a new patient is obtained when the patient comes to the first office visit.TrueFalse
- 5. Multiple ChoiceMost medical offices have a history form for a new patient to fill out before being seen by the physician.TrueFalse
- 6. Multiple ChoiceHIPAA requires that the patient to acknowledge the receipt of the notice of privacy practices in writing.TrueFalse
- 7. Multiple ChoiceBoredom and frustration are clearly communicated over the telephone.TrueFalse
- 8. Multiple ChoiceA medical assistant should obtain the name of a caller before placing him or her on hold.TrueFalse
- 9. Multiple ChoiceIf a caller is rambling or repeating himself, it is acceptable for the medical assistant to cut into the caller’s replies.TrueFalse
- 10. Multiple ChoiceIf a patient is calling to request medication, the medical assistant should ask about allergies and obtain a pharmacy name and telephone number or other contact information.TrueFalse
- 11. Multiple ChoiceIt is helpful to tell a caller when the person for whom a message has been taken is likely to return the call.TrueFalse
- 12. Multiple ChoiceBefore scheduling an appointment with a patient, the medical assistant should ask what physician the patient would like to make the appointment with.TrueFalse
- 13. Multiple ChoiceAn established patient is always given an appointment with his or her primary care physician.TrueFalse
- 14. Multiple ChoiceIf a patient calls by telephone to make an appointment, the medical assistant should repeat the date and time of a scheduled appointment before ending the call.TrueFalse
- 15. Multiple ChoiceThe medical assistant should document the date and time the test was scheduled in the patient’s medical record.TrueFalse
- 16. Multiple ChoiceElaine is preparing to set up the appointment schedule in the computer for a physician who does not want patients to be scheduled from 12:00 noon to 1:00 PM or from 3:10 PM to 3:30 PM. What is the term for these times in the appointment schedule?FixedBlockedClusteredTime-specific
- 17. Multiple ChoiceJohn Edmonds calls and asks to schedule an appointment with one of the nurse practitioners. He says he saw her for an appointment three months ago. Which of the following questions should Elaine ask first?What is your date of birth?Can you come in this afternoon?What type of insurance do you have?Would you prefer to see one of the physicians?
- 18. Multiple ChoiceIf all of the following patients call the office, which should Elaine definitely schedule for an appointment that day?Patient with an unexplained 10-pound weight loss in the past 2 monthsPatient who has a runny nose with a coughPatient with a fever who has an earache with drainagePatient who was stung by a bee 6 hours ago with minor swelling at the site
- 19. Multiple ChoiceIn the office where Elaine works, new patients and patients with physical examinations are given appointment times on the hour, and three patients are scheduled for rechecks or follow-up on the half hour. What is this type of scheduling called?Stream schedulingDouble bookingWave schedulingModified wave scheduling
- 20. Multiple ChoiceWhy does Elaine call patients 1 or 2 days before their appointments?To remind patients that they have appointmentsTo be sure that patients intend to keep their scheduled appointmentsTo assess the schedule and identify times for same-day appointmentsAll of the above
- 21. Multiple ChoiceChanna is answering telephone calls for the medical office. While speaking to a caller, the phone rings indicating a second call. She puts the first caller on hold to answer the new call. What should she say first?Good morning. This is Evans Family Practice, Channa speaking.Can I put you on hold for a minute?Good morning. Who am I speaking with?Who is calling please?
- 22. Multiple ChoiceWhen Channa answers the telephone, Joanne Hightree, a patient, asks for Dr. Bennett. Channa explains that the physician is busy with patients and offers to take a message. Ms. Hightree gives her date of birth and telephone number. She wants to know the results of a CT scan. What other information must Channa include in the message?Patient’s temperatureMedications taken by Ms. HightreeMedication allergiesWhere and when the CT scan was performed
- 23. Multiple ChoiceChanna receives a telephone call from a patient who wants to speak to the physician. Channa says that the physician is not in the office and offers to take a message. Then the patient asks for the physician’s pager number. What should Channa do?Repeat her offer to take a message and ask for a number where the physician can reach the patientSay that the office does not give the physician’s pager number to patients.Give the pager number to the caller.Offer to call the physician immediately, and promise that he will call the patient within twenty minutes.
- 24. Multiple ChoiceWhich of the following activities might Keisha perform both in the morning and again in the late afternoon?Changing the telephones to the day answering systemTurning on lights and office machinesChecking the fax machine for new faxesLocking the door through which patients enter the office
- 25. Multiple ChoiceWhat time interval is frequently used to set up the appointment schedule in a medical office?5 minutes15 minutes30 minutes45 minutes
- 26. Multiple ChoiceWhat is the minimum amount of time that would commonly be allotted for the examination of a new patient?5 minutes15 minutes20 minutes30 minutes
- 27. Multiple ChoiceWhich of the following reasons for an office visit will require the most time?An immunizationA postoperative checkupA complete physical examinationA follow-up visit for hypertension
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