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Professional Development, Other
8th -
12thgrade
Professional Communications Semester Quiz 1
17 questions
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- 1. Multiple Choice_____________________ the assistance and advice provided by a company to those people who buy or use its products or services.Customer Advisea. Customer ServiceCompany CriticismCompany Goodwill
- 2. Multiple Choice_____________ is the principle that hard work is intrinsically virtuous or worthy of reward.Time managementWork Ethica. MoralsTeam Work
- 3. Multiple Choice_________________ is the action of leading a group of people or an organization.Time managementa. Project ManagementLeadershipa. Team Work
- 4. Multiple Choice_________________ is the advantage an individual or an organization has due to its good reputation; it cannot be bought.InstructTranslationGood Willa. Lateral
- 5. Multiple ChoiceProfessional Communication is usable in the workplace and is used to provide ______________.Factual InformationMessageProtocolTranslation
- 6. Multiple ChoiceWhat tells the sender if a message was understood as intended?EncodingDecodingFeedbackProtocol
- 7. Multiple Choice_________ is the attitude a person projects with the tone and pitch of his or her voice.Personal SpaceContextParalanguageHaptics
- 8. Multiple Choice_____________ is anything that prevents clear, effective communication.Written CommunicationParalanguageHapticsBarrier
- 9. Multiple Choice_________ is the environments or setting in which something occurs or is communicated.ParalanguageContextPersonal SpaceBarrier
- 10. Multiple Choice___________ is the shared beliefs, customs, practices, and social behavior of a particular group or nation.CustomsCultureTraditionsHistory
- 11. Multiple ChoiceA _____________is a belief or a generalization about a group of people with a given set of characteristics and is unacceptable.StigmaDiversityStereotypeTradition
- 12. Multiple Choice______________ is the process of sending and receiving messages between people of various cultures.Intercultural CommunicationInternational RelationsPublic relationsAggressive Negotiations
- 13. Multiple ChoiceWhich leadership style tends to let the team do as they independently decide to do?DemocraticAutocraticLaissez-faire
- 14. Multiple Choice____________ is when two parties who are in disagreement come to discuss a compromise.NegotiationMediationConflict ManagementConsensus
- 15. Multiple ChoiceWhen a team is formed with team members who are all experts in the same subject the team is considered a ___________ team.Cross-functionalfunctionalspecial-opsinformal
- 16. Multiple Choice________________is intentionally sending unwanted e-mails or flooding an individual’s social media site with unwanted messages.Plagiarismslanderspamminglibel
- 17. Multiple Choice_________ is publishing a false statement about someone that causes others to have a bad opinion of him or her.libelgossipslandernetiquette
- Answer choicesTagsAnswer choicesTags