Have an account?
Skip to Content
Build your own quiz
18 questions
Show Answers
See Preview
- 1. Multiple Choice
A customer with grandfathered JUMP! can upgrade twice every 6-months after their enrollment requirement ends.
True
False
- 2. Multiple ChoiceT-Mobile customers now have an even easier way to sign their device financing agreements through our all new mobile e-Signature experience! Only certain device financing options can use this great feature. Select the one that cannot use the new mobile e-Signature experience.JUMP!JUMP! on DemandJUMP! 2POIP
- 3. Multiple Choice
An insurance feature that includes device protection, AppleCare services, McAfee Security, and Personal Help Desk?
JUMP! 2
JUMP! Plus
JUMP! with PDP
JUMP!
- 4. Multiple ChoiceIf the customer has a 9-month financing option, they are on a __________.Grandfathered JUMP!POIPJUMP! with PDPA payment plan
- 5. Multiple ChoiceJohn is enrolled in grandfathered JUMP! and finished the enrollment period. He completed his first JUMP! upgrade on Oct.31 to the iPhone 8 Plus. The iPhone X just came out and John has to get his hands on it. Based off the image and information provided, is John eligible to upgrade?Yes - he has JUMP! and has only used one upgrade since finishing the enrollment period. He'll be able to complete another before next Oct. 31.No way! He just got that phone - it's too soon for another upgrade!
- 6. Multiple ChoiceThis finance option does not impact the customers Equipment Credit Available (ECA) because it was impacted at the time the customer purchased the device.POPJODEIPPOIP
- 7. Multiple ChoiceTrue or False: An e-Signature is required to set up any device financing plan.TrueFalse
- 8. Multiple ChoiceJUMP! On Demand upgrades may require down payments from customers. This may happen based on the actual devices (i.e., higher memory or model), the customer's credit class, or due to customers not having enough Equipment Credit Available (ECA).FalseTrue
- 9. Multiple Choice
A customer on _______ may have to pay up to $100 per damage type on Smartpicks devices and $250 per damage type on all other devices if they choose not to pay for insurance coverage.
EIP
JOD
Loan
JUMP!
- 10. Multiple ChoiceWhat are the three requirements that need to be met in order for a device to qualify as a trade-in?Turns onNo liquid damageNo physical damageAll of the above
- 11. Multiple ChoiceWhat device upgrade program did T-Mobile grandfather in 2014?JUMP! on DemandJUMP!JUMP! 2POIP
- 12. Multiple Choice
What insurance feature that includes device protection and AppleCare services?
JUMP! with PDP
JUMP! 2
JUMP! on Demand
JUMP!
- 13. Multiple Choice
Provides customers the flexibility to upgrade up to once every 30 days. The 30-day counter begins on the day they receive the device.
JOD
EIP
POIP
JUMP 2.0
- 14. Multiple Choice
True or False.Only the Billing Responsible Party and Authorized Users are able to initiate JOD upgrades.
True
False
- 15. Multiple Choice
For BAN to BAN move, JOD balance transfers are not supported. True or False
True
False
- 16. Multiple Choice
Taxes are not charged at the time of lease initiation but are charged on down payments and future installments on plans that have included taxes and fees.
JOD
JUMP 2.0
- 17. Multiple Choice
Loan.
JOD
JUMP 2.0
- 18. Multiple Choice
At the end of the 18 payments on a leased JUMP! On Demand device, the customer does not own the device and must choose one of these options:Select all that apply.
Turn in the device at Retail and pay any damage fees (if applicable).
Complete a JUMP! On Demand upgrade to another device and turn in the original device at Retail.
Opens a POIP (Purchase Option Installment Plan) to finance the purchase option price to own the device.
Pay the POP (Purchase Option Price) plus applicable taxes to own the device
- Answer choicesTagsAnswer choicesTags