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- 1. Multiple ChoiceCommunication comes in various forms. Which of the following is considered an old form of communication?EmailLetterSkypeTexting
- 2. Multiple ChoiceIn a fast-paced society, _______ is/are very important to being successful in the business world.communication skillswork ethicBoth A and BNeither A nor B
- 3. Multiple ChoiceWhich of the following is not a part of the communication process?ChannelFeedbackFormatTranslation
- 4. Multiple ChoiceWe communicate to share information, create relationships, persuade, and ________.advertisecomplainentertaingather data
- 5. Multiple ChoiceThe success of any communication begins with the _______.messagemethodpurposesender
- 6. Multiple ChoiceBarriers that senders may cause include all of the following except ___________a firm handshakeassuming that the receiver knows too little about the topicusing inappropriate languageusing poor grammar or spelling
- 7. Multiple ChoiceThe sender has a responsibility to the receiver to ensure that there is limited confusion. In written documents, the sender should ___communicate in a timely mannerfollow the rules of writing and formattingmaintain a positive attitudeselect the appropriate method
- 8. Multiple ChoiceWhile _______ is an innate ability, _________ is a conscious action.hearing; listeninglistening; hearingwriting; taking notestaking notes; writing
- 9. Multiple ChoiceAll of the following are reasons to provide feedback except to _______.let the sender know you received the messagecorrect the speakerask questionsgive information if needed
- 10. Multiple ChoiceThe process of sending and receiving messages that convey information, ideas, feelings, and beliefs iscommunicationdecodingprotocolbody language
- 11. Multiple ChoicePutting a message into the format that will be sent to the receiver is known asreceiving the messagedecoding the messageencoding the messagesending the message
- 12. Multiple ChoiceTranslating a message that has been received is known asreceiving the messagedecoding the messageencoding the messageending the message
- 13. Multiple ChoiceFeedback isthe receiver's response to a messagephysically receiving a message from the senderdecoding a message from the senderencoding a message to send to the receiver
- 14. Multiple ChoiceThe casual sharing of information with no customs or rules of etiquette involved is known asthe communication processformal communicationinformal communicationbody language
- 15. Multiple ChoiceProtocol (customs or rules of etiquette) as to how certain levels of employees interact with each other is known asthe communication processformal communicationinformal communicationbody language
- 16. Multiple ChoiceWhen someone laughs at a statement you make, it can mean that the person finds you entertaining or it could mean that the person does not believe you. To convey the real meaning, your statement needs to be takenas formal communicationas informal communicationcontextas an example of body language
- 17. Multiple ChoicePersonal space is an aspect ofnonverbal communicationformal communicationinformal communicationbody language
- 18. Multiple ChoiceParalanguage is theability of a person to speak more than two languagesattitude you project with the tone and pitch of your voicehidden meaning behind what you say or writeperception of personal space
- 19. Multiple ChoiceUsing poor grammar or spelling in a message is an example ofencoding a messagefeedbacka sending barrierreceiving barrier
- 20. Multiple ChoiceWhich direction of communication flow?
The CEO issues the annual report for the company.UpwardDownwardLateral - 21. Multiple ChoiceWhich direction of communication flow?
Human resources clarifies company policy on casual Fridays.UpwardDownwardLateral - 22. Multiple ChoiceWhich direction of communication flow?
A sales representative prepares the weekly sales report for her region.UpwardDownwardLateral - 23. Multiple ChoiceWhich direction of communication flow?
A team member prepares the weekly sales report for her region.UpwardDownwardLateral - 24. Multiple ChoiceWhich direction of communication flow?
You make a call to a coworker concerning the department's weekly softball game.UpwardDownwardLateral - 25. Multiple ChoiceWhich direction of communication flow?
The department head speaks at the weekly sales meeting.UpwardDownwardLateral - Answer choicesTagsAnswer choicesTags