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- 1. Multiple ChoiceLydia works at a medical facility in which all employees are required to wear white shoes. Lydia does not agree with the rule. What should Lydia do?Comply with the rule and wear appropriate shoes.Start a petitionWear shoes of any color she desiresQuit her job
- 2. Multiple ChoiceIn what way can an employee demonstrate commitment?By reminding a co-worker that they have to finish a taskBy staying late to help a co-worker finish a difficult taskBy getting to work late every dayBy performing a task half-heartedly
- 3. Multiple ChoiceWhich of the following demonstrates responsibility?Admitting to a mistakeLying about an errorProcrastinatingTaking extended lunch breaks
- 4. Multiple ChoiceWhen is it acceptable to be dishonest in a professional setting?When it benefits the employeeWhen it benefits the clientWhen it benefits the supervisorIt is never acceptable to be dishonest.
- 5. Multiple ChoiceHow should employees behave during interactions with clients and co-workers?ProfessionallyOpinionatedJudgmentallyDisrespectfully
- 6. Multiple ChoiceWhat is NOT involved in the process of exchanging messages?ListeningSharing informationReceiving feedbackBeing persuasive
- 7. Multiple ChoiceThe office manager, Karen, must solve a scheduling problem that affects the entire team. What should Karen consider before she implements a solution?Is this the best solution for me?Is this the best solution for the entire team?Is this the best solution for the management?
- 8. Multiple ChoiceAdrian uses the problem solving method to solve a problem. After she implements her solution, she discovers that her strategy did not work. What should she do next?Repeat the unsuccessful strategyEvaluate the results and create a new solution.Give up and let someone else fix the problem.
- 9. Multiple ChoicePam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow?Prioritize tasksDo not schedule any breaksPlan personal business during the work dayAll of the above
- 10. Multiple ChoiceWhen solving a problem in a group situation, which of the following traits should be demonstrated?CompromiseIndependenceStubbornessInflexiblity
- 11. Multiple ChoiceWhich of the following is the best method for communicating team goals?Post the handouts on a bulletin boardDiscuss goals in a group meetingDiscuss the goals in meetings with one team member at a timeE-mail the goals to everyone on the team
- 12. Multiple ChoiceYou are on a quality control team that has been working long hours correcting problems with a new product. Because of the long hours, team morale is low and they are all complaining to each other. What should you do?Tell the other members they should complain to the managerBe understanding to the team's complaints, but say the work has to be done and it will be done soonThe long hours are tough; so join in the complaining to fit in with the team.Tell the other members you are not a complainer and don't want to hear it.
- 13. Multiple ChoiceYou've been asked to fix a design team made up of experienced and motivated professionals. You notice the team argues a lot about design ideas. You also notice the team leader is extremely talented but controlling. What would you recommend?Since there is conflicts in the team, replace some members with less experienced people who won't argueSince the team leader has an autocratic leadership style, he should put a stop to the arguing.Since the conflicts mostly occur at meetings, reduce the number of meetings.Since the members are motivated, replace the leader with someone who has a more laissez-faire leadership style.
- 14. Multiple ChoiceWhat is the first thing you should do if you wanted to become a leader on a team?Take control and make decisionsPresent a good example with hard workHold frequent meetings with membersDefine a team identity
- 15. Multiple ChoiceA team member is out sick and she has a presentation to make. You gather her presentation material and do the presentation yourself. What type of role are you taking on the team?ChallengerChameleonImplementerGenerator
- 16. Multiple ChoiceWhat is required of all conflict resolution strategies?SuperiorityCriticismQuick actionCompromise
- 17. Multiple ChoiceYou are on a quality control team that has been working long hours correcting problems with a new product. Because of the long hours, team morale is low and they are all complaining to each other. What should you do?Tell the other members they should complain to the manager.Be understanding to the team's complaints, but say the work has to be done and it will be done soonThe long hours are tough; so join in the complaining to fit in with the team.Tell the other members you are not a complainer and don't want to hear it.
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