Professionalism
2 years ago
grahamw
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17 QuestionsShow answers
  • Question 1
    30 seconds
    Q. Lydia works at a medical facility in which all employees are required to wear white shoes.  Lydia does not agree with the rule.  What should Lydia do?
    answer choices
    Comply with the rule and wear appropriate shoes. 
    Start a petition
    Wear shoes of any color she desires
    Quit her job
  • Question 2
    30 seconds
    Q. In what way can an employee demonstrate commitment?
    answer choices
    By reminding a co-worker that they have to finish a task
    By staying late to help a co-worker finish a difficult task 
    By getting to work late every day
    By performing a task half-heartedly
  • Question 3
    30 seconds
    Q.  Which of the following demonstrates responsibility?
    answer choices
    Admitting to a mistake 
    Lying about an error 
    Procrastinating
    Taking extended lunch breaks
  • Question 4
    30 seconds
    Q. When is it acceptable to be dishonest in a professional setting? 
    answer choices
    When it benefits the employee 
    When it benefits the client 
    When it benefits the supervisor 
    It is never acceptable to be dishonest.
  • Question 5
    30 seconds
    Q. How should employees behave during interactions with clients and co-workers?
    answer choices
    Professionally
    Opinionated
    Judgmentally 
    Disrespectfully
  • Question 6
    30 seconds
    Q.  What is NOT involved in the process of exchanging messages?
    answer choices
    Listening 
    Sharing information
    Receiving feedback
    Being persuasive
  • Question 7
    30 seconds
    Q. The office manager, Karen, must solve a scheduling problem that affects the entire team.  What should Karen consider before she implements a solution?
    answer choices
    Is this the best solution for me?
    Is this the best solution for the entire team?
    Is this the best solution for the management?
  • Question 8
    30 seconds
    Q. Adrian uses the problem solving method to solve a problem.  After she implements her solution, she discovers that her strategy did not work.  What should she do next?
    answer choices
    Repeat the unsuccessful strategy
    Evaluate the results and create a new solution. 
    Give up and let someone else fix the problem.
  • Question 9
    30 seconds
    Q. Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks.  Which of the following is an important technique for her to follow?
    answer choices
    Prioritize tasks
    Do not schedule any breaks
    Plan personal business during the work day
    All of the above
  • Question 10
    30 seconds
    Q. When solving a problem in a group situation, which of the following traits should be demonstrated?
    answer choices
    Compromise
    Independence
    Stubborness
    Inflexiblity
  • Question 11
    30 seconds
    Q. Which of the following is the best method for communicating team goals? 
    answer choices
    Post the handouts on a bulletin board 
    Discuss goals in a group meeting
    Discuss the goals in meetings with one team member at a time 
    E-mail the goals to everyone on the team
  • Question 12
    30 seconds
    Q. You are on a quality control team that has been working long hours correcting problems with a new product. Because of the long hours, team morale is low and they are all complaining to each other. What should you do?
    answer choices
    Tell the other members they should complain to the manager
    Be understanding to the team's complaints, but say the work has to be done and it will be done soon
    The long hours are tough; so join in the complaining to fit in with the team.
    Tell the other members you are not a complainer and don't want to hear it. 
  • Question 13
    30 seconds
    Q. You've been asked to fix a design team made up of experienced and motivated professionals. You notice the team argues a lot about design ideas. You also notice the team leader is extremely talented but controlling. What would you recommend?
    answer choices
    Since there is conflicts in the team, replace some members with less experienced people who won't argue
    Since the team leader has an autocratic leadership style, he should put a stop to the arguing.
    Since the conflicts mostly occur at meetings, reduce the number of meetings.
    Since the members are motivated, replace the leader with someone who has a more laissez-faire leadership style. 
  • Question 14
    30 seconds
    Q. What is the first thing you should do if you wanted to become a leader on a team? 
    answer choices
    Take control and make decisions
    Present a good example with hard work
    Hold frequent meetings with members 
    Define a team identity
  • Question 15
    30 seconds
    Q.  A team member is out sick and she has a presentation to make. You gather her presentation material and do the presentation yourself. What type of role are you taking on the team? 
    answer choices
    Challenger 
    Chameleon
    Implementer 
    Generator 
  • Question 16
    30 seconds
    Q. What is required of all conflict resolution strategies? 
    answer choices
    Superiority
    Criticism
    Quick action
    Compromise 
  • Question 17
    30 seconds
    Q.  You are on a quality control team that has been working long hours correcting problems with a new product. Because of the long hours, team morale is low and they are all complaining to each other. What should you do? 
    answer choices
    Tell the other members they should complain to the manager. 
    Be understanding to the team's complaints, but say the work has to be done and it will be done soon
    The long hours are tough; so join in the complaining to fit in with the team.
    Tell the other members you are not a complainer and don't want to hear it. 
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