Email Etiquette
2 years ago
1102kathy
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10 QuestionsShow answers
  • Question 1
    30 seconds
    Q. It is always important to have a subject line in an email.
    answer choices
    True
    False
  • Question 2
    30 seconds
    Q. The tone of your message is established in your email communications:
    answer choices
    In the subject line.
    In the first two sentences of your email.
    In the closing.
    In the subject line and the first two sentences of your email.
  • Question 3
    30 seconds
    Q. Having multiple topics in one email is acceptable business practice.
    answer choices
    True
    False
  • Question 4
    30 seconds
    Q. Chunking refers to:
    answer choices
    Dividing email into multiple topics.
    Dividing email into beginning, middle, and ending.
    Sending email to multiple different user groups.
    None of these explains chunking.
  • Question 5
    30 seconds
    Q. Select which tip regarding email tone is most appropriate.
    answer choices
    Avoid using absolute words like all, none, never or always.
    The frequent use of all caps in emails is acceptable to get your point across.
    Eliminating a proper opening and closing is acceptable as you are very familiar with the recipient.
    Using the word "you" in an email is a great way to personalize the message.
  • Question 6
    30 seconds
    Q. Select the subject that is NOT appropriate to communicate through email.
    answer choices
    Requiring a response in writing.
    Praising an individual or group of people for a job well done.
    Communicating information needed by many people.
    Requesting a password.
  • Question 7
    30 seconds
    Q. Emails create a permanent record.
    answer choices
    True
    False
  • Question 8
    30 seconds
    Q. Proofreading is not important in emails as it is considered casual communication.
    answer choices
    True
    False
  • Question 9
    30 seconds
    Q. You are upset about the content of an email you receive. What is your next course of action?
    answer choices
    Reply back immediately highlighting why you are upset.
    Take some time to reflect on whether you are going to reply or handle the situation in a different manner.
    Immediately go to your supervisor.
    Go home. You have had enough for today.
  • Question 10
    30 seconds
    Q. Knowing your audience is important in email communication.
    answer choices
    True
    False
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