Have an account?
Skip to Content
Build your own quiz
10 questions
Show Answers
See Preview
- 1. Multiple ChoiceIt is always important to have a subject line in an email.TrueFalse
- 2. Multiple ChoiceThe tone of your message is established in your email communications:In the subject line.In the first two sentences of your email.In the closing.In the subject line and the first two sentences of your email.
- 3. Multiple ChoiceHaving multiple topics in one email is acceptable business practice.TrueFalse
- 4. Multiple ChoiceChunking refers to:Dividing email into multiple topics.Dividing email into beginning, middle, and ending.Sending email to multiple different user groups.None of these explains chunking.
- 5. Multiple ChoiceSelect which tip regarding email tone is most appropriate.Avoid using absolute words like all, none, never or always.The frequent use of all caps in emails is acceptable to get your point across.Eliminating a proper opening and closing is acceptable as you are very familiar with the recipient.Using the word "you" in an email is a great way to personalize the message.
- 6. Multiple ChoiceSelect the subject that is NOT appropriate to communicate through email.Requiring a response in writing.Praising an individual or group of people for a job well done.Communicating information needed by many people.Requesting a password.
- 7. Multiple ChoiceEmails create a permanent record.TrueFalse
- 8. Multiple ChoiceProofreading is not important in emails as it is considered casual communication.TrueFalse
- 9. Multiple ChoiceYou are upset about the content of an email you receive. What is your next course of action?Reply back immediately highlighting why you are upset.Take some time to reflect on whether you are going to reply or handle the situation in a different manner.Immediately go to your supervisor.Go home. You have had enough for today.
- 10. Multiple ChoiceKnowing your audience is important in email communication.TrueFalse
- Answer choicesTagsAnswer choicesTags