Email Etiquette
DRAFT
University grade
889 times
Computers
65%
average accuracy
2 years ago
1102kathy
3
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Email Etiquette
DRAFT
2 years ago
by
1102kathy
Played 889 times
3
University grade
Computers
65% average accuracy
3
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10 Questions
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Question 1
SURVEY
30 seconds
Q. It is always important to have a subject line in an email.
answer choices
True
False
Question 2
SURVEY
30 seconds
Q. The tone of your message is established in your email communications:
answer choices
In the subject line.
In the first two sentences of your email.
In the closing.
In the subject line and the first two sentences of your email.
Question 3
SURVEY
30 seconds
Q. Having multiple topics in one email is acceptable business practice.
answer choices
True
False
Question 4
SURVEY
30 seconds
Q. Chunking refers to:
answer choices
Dividing email into multiple topics.
Dividing email into beginning, middle, and ending.
Sending email to multiple different user groups.
None of these explains chunking.
Question 5
SURVEY
30 seconds
Q. Select which tip regarding email tone is most appropriate.
answer choices
Avoid using absolute words like all, none, never or always.
The frequent use of all caps in emails is acceptable to get your point across.
Eliminating a proper opening and closing is acceptable as you are very familiar with the recipient.
Using the word "you" in an email is a great way to personalize the message.
Question 6
SURVEY
30 seconds
Q. Select the subject that is NOT appropriate to communicate through email.
answer choices
Requiring a response in writing.
Praising an individual or group of people for a job well done.
Communicating information needed by many people.
Requesting a password.
Question 7
SURVEY
30 seconds
Q. Emails create a permanent record.
answer choices
True
False
Question 8
SURVEY
30 seconds
Q. Proofreading is not important in emails as it is considered casual communication.
answer choices
True
False
Question 9
SURVEY
30 seconds
Q. You are upset about the content of an email you receive. What is your next course of action?
answer choices
Reply back immediately highlighting why you are upset.
Take some time to reflect on whether you are going to reply or handle the situation in a different manner.
Immediately go to your supervisor.
Go home. You have had enough for today.
Question 10
SURVEY
30 seconds
Q. Knowing your audience is important in email communication.
answer choices
True
False
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