Customer Service
2 years ago
ester1
Save
Edit
Host a game
Live GameLive
Homework
Solo Practice
Practice
15 QuestionsShow answers
  • Question 1
    60 seconds
    Q. Choose an example of good customer service.
    answer choices
    Food service assistands stands with their  backs to the customer
    A food service assistant smiles and greets the customer politely
    A food service assistant chews her nails whilst waiting for her customer to make their choice.
    A chef shouts at a colleague when they make an error with a food order.
  • Question 2
    60 seconds
    Q. Identify the benefits of good customer service to the business.
    answer choices
    Customers who did not enjoy their experience, will recommend the business to friends.
    Customers who enjoy their experience, will spend more money.
    The business will not expand.
    The business will get bad reviews.
  • Question 3
    60 seconds
    Q. Which is a way to gain customer satisfaction?
    answer choices
    Confidence in service
    Not dealing with problems
    Slow service
    Long queues
  • Question 4
    60 seconds
    Q. Which is not a way to provide consistent and reliable service?
    answer choices
    Product knowledge
    Dealing with problems
    Long waiting time
    Short waiting time
  • Question 5
    60 seconds
    Q. The staff in the shop are very polite, they are ______________________.
    answer choices
    courteous 
    efficient
    faithful
    uncaring
  • Question 6
    60 seconds
    Q. We're doing everything to ____________________ our customers' expectations.
    answer choices
    excess
    exit
    exceed
    access
  • Question 7
    60 seconds
    Q. Last year, we lost a lot of customers ______________ our competitor
    answer choices
    for
    on
    to
    with
  • Question 8
    60 seconds
    Q. Usually it's easier to _________________________ an existing customer than to gain a new one.
    answer choices
    stick
    keep
    hold
    leave
  • Question 9
    60 seconds
    Q. For most businesses, the most profitable customers tend to be...
    answer choices
    Local customers
    Loyal customers
    Business customers
    New Custoemrs
  • Question 10
    60 seconds
    Q. A customer service problem happens when
    answer choices
    A customer asks for the manager
    serving the customers becomes unprofitable
    customer complaint is ignored
    customer service does not meet expectations
  • Question 11
    60 seconds
    Q. A key benefit from offering good customer service is
    answer choices
    Lower costs
    Repeat business
    Reduced tax
    less customers
  • Question 12
    60 seconds
    Q. Treat others as you’d like to be treated is a good guiding principle behind offering outstanding service or sales through service.
    answer choices
    True
    False
  • Question 13
    30 seconds
    Q. Why is Great Customer Service Important?
    answer choices
    The customer is happy.
    You experience less grief from the costumer
    Stress levels are down.
    All of them
  • Question 14
    30 seconds
    Q. What is After-sales service?
    answer choices
    Up selling products
    Meeting of customer’s needs after they have purchased a product 
    enticing customers to purchase more products from your business
    Getting feedback on products/services
  • Question 15
    30 seconds
    Q. Interpersonal skills are valuable to an employer because they include the following:
    answer choices
    Hard Skills
    Communication & Social Awareness 
    Service Breakdown
    Psychological Distracters
Report Quiz
Join a game