Customer Service
DRAFT
7th grade
2359 times
Other Sciences, Professional Development
72%
average accuracy
2 years ago
ester1
10
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Customer Service
DRAFT
2 years ago
by
ester1
Played 2359 times
10
7th grade
Other Sciences, Professional Development
72% average accuracy
10
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15 Questions
Show answers
Question 1
SURVEY
60 seconds
Q. Choose an example of good customer service.
answer choices
Food service assistands stands with their backs to the customer
A food service assistant smiles and greets the customer politely
A food service assistant chews her nails whilst waiting for her customer to make their choice.
A chef shouts at a colleague when they make an error with a food order.
Question 2
SURVEY
60 seconds
Q. Identify the benefits of good customer service to the business.
answer choices
Customers who did not enjoy their experience, will recommend the business to friends.
Customers who enjoy their experience, will spend more money.
The business will not expand.
The business will get bad reviews.
Question 3
SURVEY
60 seconds
Q. Which is a way to gain customer satisfaction?
answer choices
Confidence in service
Not dealing with problems
Slow service
Long queues
Question 4
SURVEY
60 seconds
Q. Which is not a way to provide consistent and reliable service?
answer choices
Product knowledge
Dealing with problems
Long waiting time
Short waiting time
Question 5
SURVEY
60 seconds
Q. The staff in the shop are very polite, they are ______________________.
answer choices
courteous
efficient
faithful
uncaring
Question 6
SURVEY
60 seconds
Q. We're doing everything to ____________________ our customers' expectations.
answer choices
excess
exit
exceed
access
Question 7
SURVEY
60 seconds
Q. Last year, we lost a lot of customers ______________ our competitor
answer choices
for
on
to
with
Question 8
SURVEY
60 seconds
Q. Usually it's easier to _________________________ an existing customer than to gain a new one.
answer choices
stick
keep
hold
leave
Question 9
SURVEY
60 seconds
Q. For most businesses, the most profitable customers tend to be...
answer choices
Local customers
Loyal customers
Business customers
New Custoemrs
Question 10
SURVEY
60 seconds
Q. A customer service problem happens when
answer choices
A customer asks for the manager
serving the customers becomes unprofitable
customer complaint is ignored
customer service does not meet expectations
Question 11
SURVEY
60 seconds
Q. A key benefit from offering good customer service is
answer choices
Lower costs
Repeat business
Reduced tax
less customers
Question 12
SURVEY
60 seconds
Q. Treat others as you’d like to be treated is a good guiding principle behind offering outstanding service or sales through service.
answer choices
True
False
Question 13
SURVEY
30 seconds
Q. Why is Great Customer Service Important?
answer choices
The customer is happy.
You experience less grief from the costumer
Stress levels are down.
All of them
Question 14
SURVEY
30 seconds
Q. What is After-sales service?
answer choices
Up selling products
Meeting of customer’s needs after they have purchased a product
enticing customers to purchase more products from your business
Getting feedback on products/services
Question 15
SURVEY
30 seconds
Q. Interpersonal skills are valuable to an employer because they include the following:
answer choices
Hard Skills
Communication & Social Awareness
Service Breakdown
Psychological Distracters
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